Service Experts Heating & Air Conditioning Reviews

"Great service. On time."

"Arrived early for appointment and located the problem quickly and made the repair."

"Seemed thorough"

"Very prompt and courteous. Determined to find and correct the problem. Explained what to look for if it happened again."

"He was on time!"

"Good communication about arrival and what they were going to do. Billy did a thorough job!"

"Yhe technician and his helper were fast and efficient"

"Very dissatisfied with Jordan Scott. The tech was suppose to come to my home to install the smart thermostat to my smart hub but he did not. I spoke with several reps to come out. Mr. Nicolas did but he did not have the smart thermostat that was equipped or suitable for what I currently had. We tried calling Jordan for two days since he had the thermostat i needed so that the HVAC system slcould power on. He refuse ro answer phone or come out and install the thermostat. I emphasized the importance of having him come out to my home because I would be going out of town for a few weeks. Now I am away from home and the there is NO circulation going through the house. I was so uncomfortable the past few nights. The home was very hot. It was unbearable. Mr. Jordan still has not called or text me back. He needs to do better being in the customer service business. Mr. Nicholas however called me to install the smart thermostat after memorial day but I had already left town which I told him. At least he called me back to help. That meant alot. Jordan needs to be reprimanded."

"Very knowledgeable and detailed Did not hurry service. Very thorough."

"Did not have supplies and hadvwtong order for service"

"Did not have supplies and hadvwtong order for service"

"efficient knowledgeable through"

"response to issue was quick - next day. SErvices were well explained."

"because of the atude of the service tech"

"Excellent job by Matt"

"SE techs always do good work"

"Jordan provided courteous, efficient work."

"On time. Prrofressional"

"Failed to honor policy of 24/7 emergency coverage for ADVANTAGE PLAN Failed to have Management contact me as requested to discuss ADVANTAGE PLAN 901 483-1809"

"Service Expert has proven to be a World Class Company and its Service Service Technicians, like Matt Charles, ensure the Customer is satisfied."

"NICK CAME INTO A PROBLEM FROM ANOTHER TECH AND EMBRACED IT AND TOOK OWNERSHIP. NICK HAS COME BACK TWICE TO REPLACE PARTS THAT HE FELT COULD CAUSE FUTURE PROBLEMS."

"Denzel brought Mark for this visit; they listened to our needs and addressed the concerns. I wanted to make sure that the condensate drain is draining properly to avoid tripping the safety switch for the air conditioning equipment in the attic."

"I was impressed with your service techs Cody and sorry I did not catch or remember the other tech nor his business card. Took about 2 and half hours for them to do a thorough examination and deliver the bad news of my aging HVAC system. Did a very good job nevertheless."

"Very informed, helpful in making appt.changes"

"Hes superb. He followed thru on everything he promised. AC working 100% better than before"

"On time, courteous, knowledgeable"

"Tech never showed; appt wasn't scheduled as requested."

"I had a date with for Tuesday from 12 til 4 for someone to move my thermostat from one side of a wall to the other side. No body showed up for that project. Jordan came to do the annual preventative maintenance and did a wonderful job."

"Timely and problem solved."

"Superb service"

"Good service technician, easy to set up appointment."

"Billy was the technician. He was thorough, courteous and explained what he did and saw."

"Technician very professional."

"The rep AleX Williams was professional and explained the information Well."

"Your technician (please forgive me but I do not recall his name) was on time, very courteous, and professional. I would welcome him back any time to service my systems"

"I have done business with Service Experts for many many years and have always received the BEST service particularly from Billy Hamilton."

"Dalton did a very good, thorough job."

"On time, friendly, thorough"

"Tech and assistant were very thorough and checked out everything as far as I know. They were clean and very respectful."

"Aundrea was great to talk to and did a thorough check and showed us everything he referred to."

"Professionalism was great!!"

"Billy has been before and is very professional. He explains everything and lays down whether its necessary to replace etc."

"tech was on time, friendly, professional, and courteous."

"I've been a customer for 6+ years and every single tech has been awesome. Very professional, knowledgeable, friendly, and on time."

"Excellent service"

"Ease of scheduling and quality of scheduler and service technician...very customer service oriented."

"pleasant prompt and professional."

"Reliable"

"Courteous and knowledgeable technicians"

"Denzell is very knowledgeable and takes time to explain things. So happy you are not using the call center anymore. I had nothing but problems going through them. I would have lowered my rating a lot if I still had to deal with them."

"Dependable service and technicians Like the service protection plan"

"Satisfied with service but a little expensive"

"Great service as always."

"We started using Service Experts recently and found them to be very professional. They have helped repair problems and kept our systems working. From the dispatcher (Anita) , who is very friendly to Matt & Khalil, who know what they are doing a very pleasant experience."

"They were prompt and communicated their diagnosis clearly"

"Prompt in communication, reminded us of periodic maintenance and was very satisfied with the service of the technician, Billy Hamilton"

"Friendly Courteous Service Explained everything he found"

"service well done"

"Efficient Courteous Knowledgeable"

"Very professional. Very through."

"Reliable Knowledgeable Efficient Committed"

"The service was excellent. The technician was very knowledgeable and gave great service."

"They have been here immediately when called. Very thorough in investigating any and all issues. Very professional at all times."

"The excellent service and professional service has impressed me"

"Courteous and respectful technician. I have been with this company for about 15 years and I have no complaints. Thanks for all you do! God Bless."

"Service person was very professional."

"Aundrea was timely, professional and courteous."

"You tech was terrific, will request him again along with salesman that accompanied him"

"Your technician did a very professional job. Denzel Rias was both conscientious and friendly. Ill request him on my next service. Ian Rasmussen was informative and knowledgeable about what your company offered. Pleasure working with both of them."

"Service was timely, courteous, and well done."

"Technician was very thorough, completed air conditioning & heating maintenance in one visit. Called to let me know they would be running a little behind the set arrival time but made it within the scheduled 2 hour time frame."

"This is more about Billy, the technician. He was very helpful and knowledgeable. I give him a 5 star rating."

"Good, prompt service"

"I find it frustrating to use your Call Center and not be able to reach the local office, especially when it involves a service call."

"Local team easy to get in contact with, excellent service techs."

"You always show up when needed. The servicemen are always pleasant and do a good job"

"Ever since I replaced the original heating and air conditioning unit Service Expert has been the only company I have ever used for repairs and upgrades."

"Your technicians never cease to amaze me. As they always explain what the problem is where I can understand and then fix the problem"

"The men who installed our units were competent, problem solving, courteous and efficient"

"Excellent Technicians, Billy and Denzel !!!!"

"They have always been on time and very honest with the problems."

"I have always had good service. The techs are always professional and don't waste time."

"Reliability and response"

"Didn't fix it"

"I do not give recommendations"

"Couldn't solve the problem"

"I? have recommended Service Experts to my neighbors and friends."

"The men were both polite and explained all of their work. We would be glad to have them back for any future problems."

"Great work, professional and very customer oriented."

"The customer service is great over the phone. The technician is courteous and knowledgeable."

"porfessional and courteous service"

"GOOD WORK, ON TIME DONE QUICKLY"

"Overpriced and underperformed"

"I had requested and scheduled a service visit the week before this visit, but no one showed."

"Great service"

"Great service"

"My husband and I feel Denzel Rias always services our units in a knowledgeable and professional manner"

"Very professional and seem to be honest technicians. Respectful of my home and focused on taking care of my equipment."

"The customer service I received was stress free."

"this appointment was a rescheduled appointment because I had two previously confirmed appointments that no one showed up or called to tell me why. This was after I called twice the day of the appointments to verify my appointment. Tis has happened before also. Some one should have called. I have used your company for 26 years. I am not sure if I will renew my contract."

"excellent service technician - billy"

"Very pleased with technician"

"Technician communicated effectively and was skilled in what he was doing."

"Excellent service."

"Proposed new system at twice the cost of a competitor. Fixed problem for $300. Proposed cost by Services Experts - $18,500."

"Billy,answered all our questions and helped setting up the Wi-Fi."

"The sales guy was a bit rude and acted like they didnt understand what they were there to do"

"Long time customer who uses your preventive maintenance service"

"On time visit , Ian and Denzel very polite, quickly fixed my problem."

"Sales Rep pressures people to make the purchase. I don't like being threatened."

"Super nice guys knew quickly how to fix the problem"

"Billy, the technician, very informative and explained all that was done."

"To expensive."

"I have received services, including two replacement units, since 1970 and have zero complaints in all this time."

"the technician did a good job diagnosing the problem, getting the part and fixing it."

"Seem very customer friendly!! Always courteous"

"Because the two techs, Billy and Matt, did such an outstanding job."

"John Whitfield always does such outstanding professional jwork when servicing our furnace and air conditioner. He has found a few issue in the past despite our furnace being but seven years old and always fully corrects the problem. He is very informative and answers fully any questions we may have. He deserves a 10 rating in our opinion...John is pleasant, respectful, and very knowledgeable about our furnace or air conditioner."

"Efficient, dependable , informative"

"SERVICE"

"Billy was excellent with his service and communication in my home."

"Technician and helper were very upbeat, knowledgeable about the system and cleaned up really well too Covid precautions were used also, which made us comfortable about having people in our home."

"Rep was an expert and resolved my issues!"

"Sales agent has not returned my calls concerning changing my contract, I called before the contract was up. Ian Rasmussen stated he would come to see me Monday, October 17, 2022 between 2pm and 5pm but he did not show up not did he call"

"I have used Service Experts for probably 25 years and always been pleased"

"The problem isnt with the technician - its the schedulers. I stayed home for a 10-12 appointment and no one came. The tech called and wasnt given the appointment time correctly. He ended up coming around 4 that afternoon but I had to call him."

"Ilike the service your company provide"

"Good service"

"Service tech's are great. Office staff not very responsive."

"The technician was very informative and courteous."

"You guys are expensive"

"I like the service,and everyone that comes to my house is great."

"Was saying we need system when we did not!"

"On time and courteous plus very thorough."

"Friendly, trust worthy, timely people to work with"

"Most techs seem knowledgeable and are professional. Prices for work are too high"

"In coming down from the attic the tech broke one of the steps on the attic ladder. The supervisor said he would make arrangements to have it fixed. I have not heard anything yet."

"Service Technician Denzell Rias continues to exemplify the Professionalism & Technical Expertise of the Services Experts Heating & Air Conditioning Brand. Denzell's high-level Professionalism & Customer Focus was 1st demonstrated by his call-ahead informing me of the delay in his scheduled arrival, asking if the expected arrival time would create an inconvenience and confirming my availability. My confidence in Denzell's expertise, once again, was re-affirmed by his competence in performing the maintenance checks of the HVAC Unit. Denzell identified potential opportunities for moisture to compromise the unit and performed preventative measures to assure proper sealing. After which, Denzell explained to me what measures he took and why. I commend Denzell for his integrity as he has proven consistent in upholding his commitment to quality service. I offer both a 5-Star Review and High Recommendation of Denzell Rias as he is firmly my Preferred Service Experts Heating & Air Conditioning Service Technician."

"My rating is midway. Customer service was great but the prices are unbelievably high. I went with another company for my capacitor repair and door latch repair, a $30 part for capacitor and a few new wires on the latch, your company charged me a total $680. Another well known reputable company charged me only $225. Not to mention online scheduling scheduled me a date and time, confirmed it via email and they never showed. I called and she stated there were no technicians avail for 2 days. The heat index was 104° that day."

"When servicing my heater the tech broke a step on the pull down ladder to the attic. I was told arrangements would be made for repair. Have not heard anything at this point."

"The technicians take good care of the equipment."

"Professional service people, knowledgeable and quality service."

"The technician was courteous."

"They been working on the a c all summer and we still don't have any air."

"They arrived 6 hours later than they said they would arrive."

"Ian and Dalton worked well as a team. They listen to your concern , troubleshoot the problem , resolve the issue , and they are on their way to the next customer. I was glad to see some competent technicians that care about their job and take care of their customers. Keep up the good work because I will be contacting you with another project."

"Technician was very friendly very knowledgeable or shoe covers inside was fast and efficient in servicing air conditioner"

"Billy the technician was friendly and thorough!"

"Overall, service is goof"

"Overall very satisfied with the company but had many issues with the new centralized customer service out of Texas, very poor compared to what we had before"

"The only reason I did not give your company a ten is because they do not offer services on the weekends"

"Always quick to respond and solve my problems"

"I really liked the quick response time. I didn't like the technicians were scheduled for 8-10am but showed at 11:30am. I didn't like trying to be sold an entire new unit that no one could tell me the actual cost of (not just a monthly payment). I really liked the technicians. They were very respectful and I felt the price was fair. I was told a part needed ordering and would be in on Monday with possibly Monday evening installation. I have called asking if the part is in and a call back to schedule service, but i have not heard back from service experts. Im glad the techs could fix the initial cooling issue but I dont know why I'm being neglected."

"Technician was courteous and respectful. Did a wonderful job cleaning unit"

"Denzell was professional and courteous as usual. He is an excellent technician."

"Easy sign up."

"Excellence of the service provided by the service tech."

"Seth was very easy to work with."

"Service"

"Have always done excellent work and are reliable with their service."

"prompt, quick diagnosis, good explanation of possibilities & solution"

"The technician was very personable and seemed knowledgeable. He wanted to make sure that the problem was fixed and that the work was done correctly."

"Friendly techs"

"Fixed system quickly. Response time for appointment was really good."

"Ive been able to get technicians out quickly when I have an issue. I like that Im given a timeframe & it has always been met."

"Got an appointment the same day I called. Dalton, the tech, was very knowledgeable and professional. He solved the problem quickly."

"All the guys did a great job. Fast and clean work."

"Billy was our tech again and was great and very informative as to the condition of our equipment and our needs. We trust him and love having him service our equipment."

"On the phone, I was told that the tech would be there on 7/2, between 2-4. I got a call on 7/1 (evening), with him telling me he that he was going to be late for his 7/1 appointment....did I still want him to come. I was expecting him the next day, but it was a 95+ degree week and my tenants had been w/o a/c for several days. So I said OK to come that night. My tenant said he came & said he didn't have time to work....he would be back the next Tues or Wed. (this was the July 4th weekend and I guess no one wanted to work on the holiday....even tho' I was told they'd be there on Sat). What could I do.... The following Tuesday...no call. The next day (Wed)...still no call. So I called and was told that the tech had an accident and they didn't know if they could get a replacement tech out. (still a 95+ degree week and tenants with no a/c). The tech finally got there on Thursday (7/7) and the a/c was back on. I did not consider this good service."

"So helpful"

"The agent was great! He had my central air blowing cool air in less than 10 min!!"

"Arrived on time as scheduled to service AC unit. Team replaced filters and cleaned unit. Had a specific complaint that unit was surging. They advised cleaning the unit should fix the problem. Unit still isnt working properly. This is the second time you guys have come out and still havent found the problem"

"Prompt in resonding during this difficult heat wave, always polite and professional. This is true of all the technicians who we dealt with."

"Technician was knowledgeable and polite."

"Denzell has serviced my system several times. Always on time and efficient."

"My techs were perfect in every way. Nothing was lacking. Your service was excellent, thanks to Ian and Dalton."

"Everything is always simple straight forward and efficient. Always arrives in the window provided and answers all questions without hesitation."

"Not enough experience commercial tech"

"I would normally give a 10 but wasnt pleased that I was told that it would cost $500 to have you locate a leak after paying $370+ to add Freon. After this i saw an add from a company stating no charge for locating a leak; charge was included with price for adding freon."

"Quality of work good, scheduling was a challenge."

"Competent, courteous, friendly, on-time or earlier."

"Fast. Knowledgeable. Good communication."

"The service guy showed me pics on the coil. It is rusting. I asked him to have someone call with a price. No one called that day On Friday I called and told the gal that answered that I still needed quote She was sending request to sales and said someone would call within an No one called. I guess I can find another company that sells the brand I have and ask them for a quote"

"Allen did a great job diagnosing the problem with my AC unit that kept freezing up. He was very polite and professional!"

"Mark and Austin were awesome! They came and did an excellent job taking out the old and putting in the new equipment."

"Billy was very nice. Took his time. Explained everything he found. Good or bad."

"Very good service, on time, took time to do the job right. Friendly and professional."

"He came out did not to sell anything and was honest"

"Quick service. Technician was very friendly and helpful."

"I have used this company for many years. They are very dependable."

"Very good service"

"Billy Hamilton was our service technician and he performed the inspection of our systems in a timely and professional manner."

"Both Courtavis Coleman and Alan Rose were very professional and knowledge about our three units. They worked quickly and got the work finished. Had spent a year trying to get the company who installed the units to honor the warranty on the coil. Service Experts did not have a problem and the new coil was installed with a few weeks. We will not use anybody else in the future. Thanks"

"Billy did an outstanding job on my heating/ac unit. He and my dog even remembered each other."

"Service Experts are reputable, shows genuine concerns for your issues, have quick response time and remedies to resolve your issue efficiently."

"Very satisfied with professionism of all employees I dealt with from customer service to salesman to service techs"

"Because when my husband and I bought our system, we chose the Platinum Maintenance Plan because of what it offered. My husband died unexpectedly shortly after. When I asked the tech during fall maintenance 2020 to have my yearly bill sent to me, he told me to call the office and asked to have it billed monthly to my credit card. He told me they weren't sending out monthly bills anymore. After I did this and my a/c went out July 2021 I was told I no longer had the Platinum Plan and it had been done away with. Then I find out that Lennox coils are poorly manufactured and Lennox has known since 2010. My coil had to be replaced and I was charged $1100 for 2 hours labor. Then, the technician told me the only way I could have the Advantage plan (which is the new name for my plan) was to totally replace my 4 year old unit. I contacted the person that he gave me the contact information and never heard back. I get the feeling that this was done intentionally. My plan should have been grandfathered in and it's just poor business to do anyone this way, much less a widow who is on a fixed income. I should have the plan I signed up for at the beginning and it should be reinstated. I have every piece of correspondence and all my paper work. I was never notified that any changes were being made or given a chance to say that I wanted to continue with my original plan."

"Khalil, the sales consultant was very knowledgeable and gave EXCELLENT customer service!!! Also Mark and Austin the technicians did an GREAT job installing my AC system!!! They were very respectful and gave excellent customer service!! Highly Recommend Khalil, Austin and Mark !!!"

"Technician did not have the rt filter to complete job on same day. Made me wait all day for him to install correct filter on the next day."

"Great service"

"Been doing a great job for many years"

"I appreciate the quick service and professional customer service."

"Billy is an excellent and dedicated individual. He went out of his way to complete the appointment as promised."

"Service was not performed"

"The tech that came out to check my new A/C unit was very knowledgeable and polite. The tech was able to assess the issue and found that the prior crew that installed the new HVAC system did a subpar job and is supposedly getting this info to the correct people to get this unit repaired properly. I am just waiting for a response now. This issue alone is why some of the ratings are low."

"Did not deal with the current problem. Needed a blower not a new unit."

"Didn't fix it the first time. Had to call back two days later. Late in arriving. Etc, etc., etc."

"Very professionally service my equipment"

"Excellent Professional service provided"

"very pleasant. discussed filters with me and we agreed I was using the right one"

"Your people are always very professional, courteous and on time."

"The technician was punctual, respectful and professional! He repaired our A/C in no time flat! Expert service at it's highest degree A+"

"Always excellent"

"I requested Allan for service when I mad my appointment. Denzel came instead and he was not wearing a face mask or shoe booties. He dropped my filter I provided and promised to bring me a replacement which he has not done to date."

"Fast friendly and instills confidence"

"Always professional."

"Billy was very professional and friendly as he performed his inspections."

"Billy serviced the AC and did a great job. He was friendly and professional."

"I have always had efficient service from your technicians."

"he was on time performed his duty with professionalism and skill all while being kind and friendly."

"ALAN FIXED MY AC AND GOT IT WORKING -- HE IS THE BEST YOU GOT-- GIVE HIM A RAISE !"

"Billy was a PRO at what he does. I am ruing the A/C now with zero problems!"

"The AC experts were informative during the whole process and kind, east to talk to."

"Billy was very professional and as always did a great job"

"No complaints, service was on time and swiftly done efficiently."

"Very timely and professional. Excellent Tech/Repair employees!"

"professional, on time, experienced"

"COURTEOUS, ON-TIME, MASK WORN DURING VISIT"

"Did everything extremely well and very polite."

"very pleased with the men that came to check my heating unit."

"Had to ask the technician about what he did. Usually the tech will go over what he did. Also had to ask him to go back up in attic and retrieve the old filter."

"The technician Jay was: very friendly and informative of his findings."

"Billy and Seth were on time, professional, courteous and helpful. They explained everything about the results of my maintenance exam clearly and were very informative. Excellent service!"

"Dalton very professional"

"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."

"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."

"Clean courteous and quick"

"easy"

"Both technicians were very courteous, and respectful. They did a very thorough job inspecting and cleaning our air and heating units"

"I wasn't excited about the unit going out but Alan had warned me that I would be lucky if it lasted until I sold the house. Unfortunately it didn't make it but the first crew that came out explained it was going to be cost prohibitive to repair it. Repair vs. replacement just made sense. The installers were a a great pair of guys. I could not have asked for anyone better."

"Made sure system was working correctly"

"Denzell was great!"

"On time, courteous,"

"Again, 4x now the tech doesnt have the right filters. Then was told ibwill bring them back the next day ..no show.. i called and ask for the filters myself.. i will install them myself...i pay too much for the the company not to know my filters... discount"

"Excellent work getting me heat again However I think they could possibly have had a plan before the last minute on how to get the equipment to the install site."

"On time. Tech courteous. Efficient."

"The tech was super helpful. He quickly diagnosed and fixed the problem after I had multiple issues with other technicians."

"Very professional! Took his time with each system. Explained what he was doing and why"

"Was friendly and expedient."

"Continuing to experience a pinging /banging sound in my Service Experts installed Water Heater. Although i have contacted the 901-373-4000 number 9 times seeking resolution it still has not been resolved."

"on time did the inspection in a timely manner."

"Billy did an outstanding and professional job. He was very polite, informative, and had great respect for my property. Job done perfectly well."