Service Experts Heating & Air Conditioning Reviews

"The technician took time to explain everything to me"

"Shawls was very thorough"

"this trip"

"The tech was very knowledgeable and explained what he was doing and why."

"Mr. Upshaw was very courteous and thorough. He found and fixed potential problems left undone by several previous maintenance services. I would love for him to be sent back to my home for future service needs"

"Came when he said he would Very nice"

"Punctual, friendly and knowledgeable"

"Service tech Billy extremely through and good explaining"

"Should have replaced the filter but took it outside and knocked off the dust."

"Technician did the unit working."

"Never got an email with the receipt that I paid for the new filter"

"great service!"

"Awesome job"

"Got job done in timely manner"

"Came out as scheduled. Did the job. Tested to make sure everything was working. Very courteous and professional."

"Nick was great! Very thorough and helpful in fixing the problem."

"The technician was very careful to explain what needed to be done and then getting it done."

"Technician was on time after service he took the time to thoroughly explain his service with photos he took. Very impressive and he knew his business"

"Got it all completed but had to call em back a couple of times for repairs"

"Mark was exceptionally courteous, came prepared with foot coverings to enter our home and thoroughly examined each part of the heating system to ensure all was in good working order"

"smoothe, polite, knowlegable,friendly"

"Good service today by Billy Hamilton"

"Shawki performed a very thorough inspection on our two units"

"The service was outstanding! From talking to Patty on the phone to Rhea finishing up the job. When Rhea first arrived he stated he was there to give me 5 star service. I felt like I received 10 star service! This is very rare in this day and age! THANK YOU!!"

"The went above and beyond to get my water heater up to code"

"Both technicians were very knowledgeable and helpful. They explained everything they did to keep our system running."

"Raoul was very polite and did a good job."

"On time and explained their process of checking my system. Excellent!"

"Polite and conscientious"

"Mark did a good job"

"The tech was very professional, friendly, and thorough. He explained everything to us and made us feel comfortable with what he was doing."

"Brandon is a very nice and courteous service technician. He was very respectful and diligent in his analysis and servicing of our unit. I recommend him highly!!!!!!"

"Not only did Nick look at the issue raised, but notices the drain was a little full so he looked into that as well."

"Alan went above and beyond the call of duty to do an excellent job. He is very knowledgeable and very professional and very neat in his work"

"Brad and Rashad answered my questions thoroughly and they showed me and explained the work to me"

"Your Customer Service employees are very professional and helpful. Rhea Upshaw repaired my system today. He is very professional and explains the repairs made. He is very thorough and provides excellent customer service."

"They explained what they wee going to do and the possible outcomes. in a friendly, professional manner."

"Billy Hamilton , was very through and did a great job servicing My unit."

"Mr Smith done an outstanding job of installing my surge protector on my a/c. He went over and beyond to make sure I was satisfied and explained everything he was doing. I was very impressed. Awesome service tech!"

"Very nice and courteous service technician. Did a great job and very respectful."

"Rhea is outstanding. He communicates well, is friendly, and is very competent. We are honored to have him service our equipment."

"Technician always pleasant and service representative makes my issue a priority"

"The website lists duct installation and attic insulation as services they provide and theres a description about sealing ductwork so I scheduled an estimate for duct sealing & attic insulation. I received an automated text and email from the Ian stating he was on his way and later he also called informing me those are not services he offers, however, he can contract them out if Id like."

"He was here exactly on time and was thorough."

"Ian Rasmussen came to my home today to discuss replacing my old Lennox heat and air conditioning system. He explained all options available and their prices. He inspected all parts of the old system for comparison to the new systems available. He answered all my questions, and I was able to make a decision on what system would work best for me. I was very impressed with his work ethic and knowledge. I am a long-time customer of Service Experts, but this is the first time I have worked with Ian. He called the Service Experts office and set up the installation for this week. I was also very impressed with his enthusiasm and efficiency."

"Rhea was very professional and friendly. Kept me informed of all developments and cost. Could not ask for better customer service."

"Easy, friendly scheduling, technician showed up on time, easily handled the job, was through and explained everything to me."

"I was given an appointment for a job the company was not able to complete. I took off from work and was not informed that the appointment would need to be canceled until 9:10. The appointment was for 8 am."

"Service Experts Technician Rhea Upshaw demonstrated a high level of professionalism in his performance of maintenance on our HVAC Unit, advising me of the system checks and of the unit's performance. I hold in high regard Rhea's level of attention to my interests and of his willfulness to answer any questions regarding the unit's functionality. I close with an expression of appreciation for Rhea's courtesy call to advise me of his expected arrival time and for his promptness to my appointment."

"Verify prompt and courteous"

"Outstanding service"

"Around 5:00pm our AC unite started shutting off so we called your office to see if you could get someone out. They gave us 4-9 time frame. I got a text around 6:00 that Matt was on his way this very polite nice man fixed the problem(clogged hose) in about 30 min. Thank you for living up to your maintenance agreement with pryority scheduling."

"This was as a follow up to the previous visit to replace a broken coil causing Freon to leak and make my house hot. I was extremely happy with the prompt response."

"The tech did his/her job. Came out and got my A/C working again. My biggest issue is y'all put this unit in less that 2 years ago. As a A/C tech for trucks I know that if there is a leak you are not allowed to charge the system until the leak is found. Why didn't the tech attempt to find the leak?? If there is no leak, that means it was undercharged to begin with. Why was I charged??? I have a few more issues, but I will see what happens."

"Mr Smith done a great job of servicing my unit."

"I am completely satisfied with the entire process from beginning to end. We received excellent customer service."

"The issue was resolved once the tech showed up. We are preferred customer. However, we waited all day ( called around 9 a.m. with temps reaching 100° )for a tech to show up or call. We called 3- 4 times after 4 p.m. to get an update and was told the tech would call but never did. They finally put Matt Taylor on the job . He arrived just before 6 pm. Very polite and efficient young man."

"Need to get copy of work order and amount I paid. Havent received it yet"

"The team members who showed up today communicated well about their expected arrival time, showed up promptly (actually a little early), were professional and polite, answered all of my questions, and seemed thorough in their work."

"The technician arrived within a couple of hours of placing the service call and was very pleasant and seemed knowledgeable about his work."

"Very knowledgeable and professional!"

"Whenever I call, Im greeted by Patty who is very helpful and cordial. The service technicians have always been on time and are very knowledgeable. I had an issue with one of my units repeatedly shutting off and on JW Smith came out and tested several things and determined the problem was with the thermostat. He replaced it and problem solved."

"professional:answered all my questions"

"Very courteous, knowledgeable, checked everything I was very pleased"

"All the techs were super nice, efficient, and went out of their way to solve the issue."

"Sent someone out within 3 hours. Tech JW Smith was wonderful."

"He was quick, friendly, and got our air back working."

"The technician, Mark Ray, was very knowledgeable and Informative!"

"He took care of everything I needed repaired. He did a great job"

"Very professional, clean, courteous."

"Outstanding and prompt service. Showed up on time gave reasonable quote and went right to work."

"Fast, friendly, efficient service. And on top of that my AC works again."

"My sincere thanks go to Patti as she was the one I called several times over a two-week period to check on the status for our repair on one A/C unit. With her assistance the technicians arrived on Friday, and installed a new unit. Both Nicholas Nelson and Ray Upshaw were respectful and helpful during the installation process."

"I should start by stating that my AC unit was installed in August 2019 and has been exclusively maintained by your company since that time. I had my annual service visit in June 2023 and everything was fine. My AC quit working on August 5th. I had my first service call on August 6th with Matt. He noted that there was no coolant in my system. He informed me that he found a leak and that he did not have enough coolant to fill the system and would be back the next day. The next day a different technician shows up and informs me he is here to find the leak. I informed him that Matt already found it and fixed it. He seemed confused but I told him to go ahead and search for a leak. He informs me that my "coil is leaking and has to be replaced". He informs me that the part has to be ordered and he doesn't know when it will be installed. I get an email on the night of the 8th indicating that a tech will be coming to my house on the 9th. I was not in town and had to reschedule. A tech comes the next day, installs the coil, and there is "still a leak" and that he will have to get his supervisor to come help. Meanwhile my contractor who is replacing the siding on my house sees the service expert truck leaving. We tell him about my issue and he immediately guesses that the siding crew hit one of the lines with a nail. He has some AC experience, so he looks for the leak. He finds three tiny nail holes in a line and fixes them. He goes to check the main unit and notes that the coil is hooked up improperly and that if the unit had been turned on as is then my house would have likely flooded. He connects the hose correctly and the unit starts working correctly. Since I already have a service visit scheduled for the next day with your company, I let them go ahead and come to check the system. I was out of town so I had a family member present for the visit. The technician informed her that the leak was fixed and the coil should have never been replaced. I never received any paperwork regarding the coil installation or further recommendations. I did receive a service visit summary on the last day but it was blank."

"Mr. Smith was on time, was also courteous and professional, was also happy answer questions."

"JW did a great job"

"We were having recurring problems with the thermostat not responding to settings. The technician who came to our house today readily identified and corrected the problem."

"THE TECH THOROUGH IN SEARCHING THE PROBLEM."

"They were polite and very knowledgeable."

"Technician was professional a d personable."

"I was told someone would arrive at my home at 8:00 am. Around 8:15 - 8:20 I called to follow up on the ETA, and they moved the time to 11-1 and they showed up anyway at 8:55 am. I had a virtual meeting to attend and it was interrupted a couple of times. Among other things that were probably out of Matts control."

"Matt , thank you so much , you did an excellent job. We will recommend this company where ever we go."

"Very professional"

"He was awesome. Fixed the issue fast and was knowledgeable."

"very professinal, compassionate, and helpful young man."

"Matt was by far the BEST service person we've ever had out here. He is knowledgeable and incredibly helpful. Will definitely want him back to take care of our needs."

"They worked steadily without disturbing the household and seemed intent on getting the job done right."

"Great service"

"Jw was knowledgeable polite and professional"

"He was efficient and knew what he was doing"

"J W Smith did an excellent job repairing my ac on one of the hottest days this summer. He was pleasant, professional, courteous, efficient, and very respectful of my property."

"Very friendly and professional technician. Not all necessary parts were on the service truck. The technician had to return to the office to obtain the necessary part. He promptly returned and completed the job."

"On time, very professional, very through."

"Billy was polite and knowledgeable. He seemed to care about providing good service."

"Technician was courteous, professional and arrived ontime. He explained everything in detail"

"Mr. Hamilton does great work. He's very knowledgeable."

"On time. did a great job."

"Im sorry I forgot his name but he was excellent! No complaints. Only praise!"

"Kept me informed, knowledgeable about what I needed, competent technicians"

"I was very pleased with Jordan Scott who came a couple weeks ago and very pleased with Brad who was here today. However, I had to place 4 calls to the call center b/c no one would call me back with an answer. Finally Allen called me back and took care of things immediately and I really appreciate it"

"On time and very knowledgeable"

"Matthew Taylor is outstanding. He understands our needs and is very helpful."

"Nothing against the technician but he was not able to solve my issue due to back order of item needed which I cant understand how this could happen with a new unit."

"Jordan Scott quickly fixed the AC."

"Matt is very patience in finding the reason why our AC is not cooling."

"Had a little trouble with the contract but once it was taken care of everyone has been very helpful. The technicians who installed my units last night went above and beyond to get my air running on one of the hottest and most humid days of the year. It was 93 degrees in my bedroom last night! My husband and I are in our 80's and he has many health issues so was imperative to get this taken care of. We were without air for a week which is longer than I had hoped to get the problem solved."

"Ruston worked hard in unbearable heat. He was very efficient, courteous, and professional. Id like him back when my other unit needs replacement."

"Mark was wonderful"

"Great response time and outstanding service."

"Appointment when requested Technician on time. Problem diagnosed and repaired. I have not received a receipt or statement by email."

"Knowledgeable"

"Matthew was very helpful. He is friendly and knowledgeable. He explained what needed to be done, and he indicated what might need to occur if problems recur."

"I pay you all good money every month for a inside and outside unit but can't get anyone to fix my problem. I was supposed to have a technician out last week Friday and never showed. Then someone was supposed to be out yesterday between 4-6 and didn't get to my house until 8:30. Once he arrives he tells me that the part that he has to change he has to verify that my city will allow him to change it. He then told me that he would check with the office and give me a call first thing today. Well I'm still waiting to hear from him and I'm still without air."

"Very courteous and knowledgable"

"Very courteous and knowledgable"

"Came out within 30 minutes to diagnose problem. Will be back in less than 24 hours to fix it!"

"Juan is through in explaining and answering questions"

"Jordan was very pleasant and professional and seems to be well trained. We enjoyed having him in our home to look at the problem and he explained it very well"

"I am a long time maintenance customer and could get service on July 4th."

"I am a member and pay $10 x 2 per month for the 2 units I have covered by you. I believe that covers spring maintenance on the outdoor units which includes a cleaning to get all the dirt and dust off the coils so that it breaths. My smaller unit has bee struggling so I went and checked the outdoor unit and it was completely covered in dust and debris as if had not been cleaned in at least a couple of years. The larger unit appears to have been cleaned as it was clear of dust and debris. These units are sitting right next to each other so no reason why one should be significantly dirtier than the other other than that one has not been cleaned during the maintenance visits."

"His so patience & kind."

"Got to the point and focused on what I wanted and beeded"

"Alan Rose went above and beyond the call of duty to provide excellent service"

"Prompt and professional service"

"Matt was very polite and went over and beyond what I had requested"

"The salesman did a good job putting things together"

"Very prompt and expedient service"

"Exceptional technition, Billy Hamilton."

"Nick was very helpful today as well as when he was here several weeks ago and he is always pleasant and professional"

"Jordan was knowledgeable and friendly. Was able to replace the part and get the AC back up and running quickly."

"Couldn't of asked for a nicer person."

"Prompt response and professionalism"

"Jordan Scott was really professional."

"Taking 9+ hours and still waiting on installation to be completed"

"On time. Actually early. solved problem quickly. communicated well."

"Billy was very knowledgeable about this system and he has been with this company for a long time and I feel very comfortable about his expertise in his work."

"Billy spent time checking everything, went over details, didnt try to sell us unneeded items, was very pleasant."

"Was called by Billy, the technician, prior to his arrival and he arrived within the time frame he noted. He was very thorough in checking my air condition and heating systems. Gave me an update on the condition of each system. Was very courteous and informative."

"Aside from all the scheduling glitches which were screwed up on your end, the technician came to the condo building with no knowledge of what I had. He called me from the security desk and asked if I had a window unit. He had no idea I had a heat pump, which Service Expert installed. He also had no idea that I had a UV light which Service Experts also installed. It turns out that the bulb had burned out and I needed a new one. He did not have one that fit on his truck and Ive still not heard anything back about getting it replaced, despite him telling me that I would get a phone call about it Friday afternoon. Its now Monday."

"Very conscientious. Did great work."

"Matt was wonderful! He was so determined to get the air conditioning working! We are so thankful for his service!"

"Matt is a great technician"

"Maintenance man is very thorough."

"Mr. Hamilton was excellent. Very, very thorough. Checked and found areas that needed to be replaced such as the lights that kill unwanted bacteria that builds up in the HAVC unit."

"Brad was prompt, very professional and knowledgeable."

"The problem was fixed, our filter changed, arrangements made for regular maintanance. Both men were very polite and professional."

"On time. Explained what was being done. Polite."

"On time. Explained what was being done. Polite."

"The technician was given the incorrect time. He had 8-12, when it was actually 12-4."

"Jordan able to dissect the problem with our sunroom unit and offer us option of repair or replace. Still considering that."

"Technician was very professional and completed all the work within time frame."

"Great service. On time."

"Arrived early for appointment and located the problem quickly and made the repair."

"Seemed thorough"

"Very prompt and courteous. Determined to find and correct the problem. Explained what to look for if it happened again."

"He was on time!"

"Good communication about arrival and what they were going to do. Billy did a thorough job!"

"Yhe technician and his helper were fast and efficient"

"Very dissatisfied with Jordan Scott. The tech was suppose to come to my home to install the smart thermostat to my smart hub but he did not. I spoke with several reps to come out. Mr. Nicolas did but he did not have the smart thermostat that was equipped or suitable for what I currently had. We tried calling Jordan for two days since he had the thermostat i needed so that the HVAC system slcould power on. He refuse ro answer phone or come out and install the thermostat. I emphasized the importance of having him come out to my home because I would be going out of town for a few weeks. Now I am away from home and the there is NO circulation going through the house. I was so uncomfortable the past few nights. The home was very hot. It was unbearable. Mr. Jordan still has not called or text me back. He needs to do better being in the customer service business. Mr. Nicholas however called me to install the smart thermostat after memorial day but I had already left town which I told him. At least he called me back to help. That meant alot. Jordan needs to be reprimanded."

"Very knowledgeable and detailed Did not hurry service. Very thorough."

"Did not have supplies and hadvwtong order for service"

"Did not have supplies and hadvwtong order for service"

"efficient knowledgeable through"

"response to issue was quick - next day. SErvices were well explained."

"because of the atude of the service tech"

"Excellent job by Matt"

"SE techs always do good work"

"Jordan provided courteous, efficient work."

"On time. Prrofressional"

"Failed to honor policy of 24/7 emergency coverage for ADVANTAGE PLAN Failed to have Management contact me as requested to discuss ADVANTAGE PLAN 901 483-1809"

"Service Expert has proven to be a World Class Company and its Service Service Technicians, like Matt Charles, ensure the Customer is satisfied."

"NICK CAME INTO A PROBLEM FROM ANOTHER TECH AND EMBRACED IT AND TOOK OWNERSHIP. NICK HAS COME BACK TWICE TO REPLACE PARTS THAT HE FELT COULD CAUSE FUTURE PROBLEMS."

"Denzel brought Mark for this visit; they listened to our needs and addressed the concerns. I wanted to make sure that the condensate drain is draining properly to avoid tripping the safety switch for the air conditioning equipment in the attic."

"I was impressed with your service techs Cody and sorry I did not catch or remember the other tech nor his business card. Took about 2 and half hours for them to do a thorough examination and deliver the bad news of my aging HVAC system. Did a very good job nevertheless."

"Very informed, helpful in making appt.changes"

"Hes superb. He followed thru on everything he promised. AC working 100% better than before"

"On time, courteous, knowledgeable"

"Tech never showed; appt wasn't scheduled as requested."

"I had a date with for Tuesday from 12 til 4 for someone to move my thermostat from one side of a wall to the other side. No body showed up for that project. Jordan came to do the annual preventative maintenance and did a wonderful job."

"Timely and problem solved."

"Superb service"

"Good service technician, easy to set up appointment."

"Billy was the technician. He was thorough, courteous and explained what he did and saw."

"Technician very professional."

"The rep AleX Williams was professional and explained the information Well."

"Your technician (please forgive me but I do not recall his name) was on time, very courteous, and professional. I would welcome him back any time to service my systems"

"I have done business with Service Experts for many many years and have always received the BEST service particularly from Billy Hamilton."

"Dalton did a very good, thorough job."

"On time, friendly, thorough"

"Tech and assistant were very thorough and checked out everything as far as I know. They were clean and very respectful."

"Aundrea was great to talk to and did a thorough check and showed us everything he referred to."

"Professionalism was great!!"

"Billy has been before and is very professional. He explains everything and lays down whether its necessary to replace etc."

"tech was on time, friendly, professional, and courteous."

"I've been a customer for 6+ years and every single tech has been awesome. Very professional, knowledgeable, friendly, and on time."

"Excellent service"

"Ease of scheduling and quality of scheduler and service technician...very customer service oriented."

"pleasant prompt and professional."

"Reliable"

"Courteous and knowledgeable technicians"

"Denzell is very knowledgeable and takes time to explain things. So happy you are not using the call center anymore. I had nothing but problems going through them. I would have lowered my rating a lot if I still had to deal with them."

"Dependable service and technicians Like the service protection plan"

"Satisfied with service but a little expensive"

"Great service as always."

"We started using Service Experts recently and found them to be very professional. They have helped repair problems and kept our systems working. From the dispatcher (Anita) , who is very friendly to Matt & Khalil, who know what they are doing a very pleasant experience."

"They were prompt and communicated their diagnosis clearly"

"Prompt in communication, reminded us of periodic maintenance and was very satisfied with the service of the technician, Billy Hamilton"

"Friendly Courteous Service Explained everything he found"

"service well done"

"Efficient Courteous Knowledgeable"

"Very professional. Very through."

"Reliable Knowledgeable Efficient Committed"

"The service was excellent. The technician was very knowledgeable and gave great service."

"They have been here immediately when called. Very thorough in investigating any and all issues. Very professional at all times."

"The excellent service and professional service has impressed me"

"Courteous and respectful technician. I have been with this company for about 15 years and I have no complaints. Thanks for all you do! God Bless."

"Service person was very professional."

"Aundrea was timely, professional and courteous."

"You tech was terrific, will request him again along with salesman that accompanied him"

"Your technician did a very professional job. Denzel Rias was both conscientious and friendly. Ill request him on my next service. Ian Rasmussen was informative and knowledgeable about what your company offered. Pleasure working with both of them."

"Service was timely, courteous, and well done."

"Technician was very thorough, completed air conditioning & heating maintenance in one visit. Called to let me know they would be running a little behind the set arrival time but made it within the scheduled 2 hour time frame."

"This is more about Billy, the technician. He was very helpful and knowledgeable. I give him a 5 star rating."

"Good, prompt service"

"I find it frustrating to use your Call Center and not be able to reach the local office, especially when it involves a service call."

"Local team easy to get in contact with, excellent service techs."

"You always show up when needed. The servicemen are always pleasant and do a good job"

"Ever since I replaced the original heating and air conditioning unit Service Expert has been the only company I have ever used for repairs and upgrades."

"Your technicians never cease to amaze me. As they always explain what the problem is where I can understand and then fix the problem"

"The men who installed our units were competent, problem solving, courteous and efficient"

"Excellent Technicians, Billy and Denzel !!!!"

"They have always been on time and very honest with the problems."

"I have always had good service. The techs are always professional and don't waste time."

"Reliability and response"

"Didn't fix it"

"I do not give recommendations"

"Couldn't solve the problem"

"I? have recommended Service Experts to my neighbors and friends."

"The men were both polite and explained all of their work. We would be glad to have them back for any future problems."

"Great work, professional and very customer oriented."

"The customer service is great over the phone. The technician is courteous and knowledgeable."

"porfessional and courteous service"

"GOOD WORK, ON TIME DONE QUICKLY"

"Overpriced and underperformed"

"I had requested and scheduled a service visit the week before this visit, but no one showed."

"Great service"

"Great service"

"My husband and I feel Denzel Rias always services our units in a knowledgeable and professional manner"

"Very professional and seem to be honest technicians. Respectful of my home and focused on taking care of my equipment."

"The customer service I received was stress free."

"this appointment was a rescheduled appointment because I had two previously confirmed appointments that no one showed up or called to tell me why. This was after I called twice the day of the appointments to verify my appointment. Tis has happened before also. Some one should have called. I have used your company for 26 years. I am not sure if I will renew my contract."

"excellent service technician - billy"

"Very pleased with technician"

"Technician communicated effectively and was skilled in what he was doing."

"Excellent service."

"Proposed new system at twice the cost of a competitor. Fixed problem for $300. Proposed cost by Services Experts - $18,500."