Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 1,904 Reviews
susan G.
memphis, tennessee
"Friendly, respectful and informative and scheduled us for just what we wanted"
mrs misner M.
memphis, tennessee
"The techs were very good and thorough and considerate of my COVID fears. My only nearly down was for a dink in my sheet rock going up the stairs. They should have informed me of the damage."
william W.
bartlett, tennessee
"The Technican arrived as scheduled. He completed the inspection in an efficiently manner. He explained what he did."
stephen G.
memphis, tennessee
"I pointed out 2 issues to your technician. Neither were addressed. The first was that the HVAC unit that you installed last summer failed its inspection when the county code enforcement officer reviewed it. We agreed that the issue was a minor one which could be easily addressed. However, he did not address it or, apparently, inform your office that it needed to be addressed. The second was that the HVAC installers disconnected the gas line to a space heater that I have been using for many years. I told the technician that the loss of this appliance was a major inconvenience to me, but he didn't address it or, apparently, inform your office that it needed to be addressed. Finally, when he finished, he simply left. No "Mr. Gates I'm through down here." He just got into his truck and left."
vicki L.
memphis, tennessee
"Did not like his attitude and wasnt upstairs long as other tech were .left dirty filter up stairs and I cant get up stairs to throw out if he even changed it .sales rep came by he didnt know the program I was on and was pushing for me to buy another one.dont want either one back in my home. Have been with se to long to be treated like that. Tonya in office was very helpful and polite and took care of problem. Sales rep needs to learn his programs if hes going to be selling them."
karen W.
eads, tennessee
rebecca S.
germantown, tennessee
"Alan is always the best. Always on time and takes extra care to make sure everything is running properly!"
rebecca G.
memphis, tennessee
"Timely, courteous, knowledge"
rita G.
memphis, tennessee
norman M.
memphis, tennessee
"Courteous, efficient, through"
frank F.
memphis, tennessee
"Nick did an EXCELLENT job in explaining system options. Very informative with future options for us to consider"
eugene D.
memphis, tennessee
"Very thorough."
brenda W.
germantown, tennessee
"Nick seemed to do a very thorough inspection of our a/c system and advised us that he was unable to properly test the freon level b/c it was not warm enough outside. He told us if there was a problem to call in & you would send someone back to check freon and waive the service trip charge. He also indicated that we could not provide a printout of my service yesterday b/c your technicians are not using the handhelds right now due to the COVID-19 situation. He said that I would be emailed a report but I have not yet received it."
david R.
memphis, tennessee
"Gracious and diligent service men."
winston G.
bartlett, tennessee
"Pleasant and efficient."
dr miller M.
germantown, tennessee
"polite, efficient and informative"
patricia C.
germantown, tennessee
"Professional and knowledgeable with clear explanations"
ms gammon G.
bartlett, tennessee
"The guys were very professional, clean and very nice. They had my equipment up and running in no time at all. The last time I had units put in my home it took all day long but I understand this time there were more men doing the job then before."
david S.
bartlett, tennessee
cheryl K.
memphis, tennessee
"good service"
steven B.
memphis, tennessee
"Service personnel very efficient"
nancy C.
memphis, tennessee
wes M.
memphis, tennessee
julia C.
memphis, tennessee
"Jonathan called to confirm en route and estimated arrival. Arrived well within appointment time window and worked quickly and efficiently"
melissa R.
memphis, tennessee
"Technicians were polite and pleasant. Outside unit is the cleanest I can remember. They did a great job"
dr miller M.
germantown, tennessee
"Excellent work"
anne Y.
germantown, tennessee
"Use Nick every visit because of quality work and timely appointments"
billie work W.
germantown, tennessee
"Prompt friendly service"
mr vincent V.
cordova, tennessee
"Courtavius and his helper were timely, efficient and courteous."
james collins C.
memphis, tennessee
"Quick response and great technician."
ellen A.
memphis, tennessee
"The technician was very courteous He found the problem, explained what it was and I realized I had other issues because of he. He explained what I could do to alleviate the problem, how to deal with it and where to get supplies."
susan E.
germantown, tennessee
"Extremely professional, personable, knowledgeable."
ms sander S.
memphis, tennessee
"Tec very careful and caring in our home"
mary S.
memphis, tennessee
"The technician was prompt and completed the work in a timely manner"
jarvis G.
memphis, tennessee
deborah C.
germantown, tennessee
"explained everything very well"
john B.
arlington, tennessee
"On time, courteous, professional."
gib V.
memphis, tennessee
david T.
memphis, tennessee
ron H.
memphis, tennessee
barry R.
memphis, tennessee
"Very good service"
mary knack K.
bartlett, tennessee
monroe W.
memphis, tennessee
susan G.
memphis, tennessee
"quick response to my call, had my filters on hand in the truck, was polite and friendly, showed me the filter that was being replaced so I could make my decision on replacing it."
mrs pelz P.
memphis, tennessee
"Technician was efficient, honest, thorough and respective"
nedra W.
memphis, tennessee
"Service Tech was prompt and professional. He was courteous and very helpful to explain the workings of the system."
mr miller M.
memphis, tennessee
"Mr. Khalil was extremely helpful in answering questions re: unit & thermostat."
don W.
memphis, tennessee
"Cortavious explained what he was doing, why he doing it and the results of what he had done"
clyde J.
arlington, tennessee
cecilia B.
memphis, tennessee
"Representative called to let us know he was on his way, he was on time, efficient and very polite!"
janice C.
lakeland, tennessee
ken b draffin D.
germantown, tennessee
"Arrived on time and fixed the problem quickly"
john G.
memphis, tennessee
"I wes very satisfied with the service provided."
ms lowery L.
cordova, tennessee
"It was taken care of quickly and efficiently"
wes M.
memphis, tennessee
"The technician was very friendly and took care of the problems."
alex A.
memphis, tennessee
"The service tech was polite, fast and explained everything he did before he left."
chuck S.
cordova, tennessee
"ALAN IS ALWAYS ON TIME AND TREATS YOUR AC AND HEATING UNIT LIKE ITS HIS-- ALAN IS VERY DETAILED AND DOES NOT MISS ANYTHING ."
clara H.
memphis, tennessee
"Awesome technician. Super polite. Very professional. Happy and smiling."
john freer F.
olive branch, mississippi
"Damien was professional and thorough with his inspection."
wilbur L.
memphis, tennessee
joseph L.
memphis, tennessee
james L.
memphis, tennessee
"Our tech, Damian, was very exceptional, took the time to explain what he was doing, very patient. He listened to my concerns. He was on time, within the 2 hour window, and did call to let me know he was on his way."
william T.
memphis, tennessee
andy S.
bartlett, tennessee
alma D.
memphis, tennessee
"Very professional and very efficient."
phyllis M.
memphis, tennessee
suzanne D.
memphis, tennessee
"Service Experts has always been reliable. There's never any confusion on the scheduled day of service and the technician always calls ahead about 30 minutes prior to arrival. Technicians have always been knowledgeable, efficient and courteous. Khalil & Jonathan D. performed their service maintenance promptly, giving thorough explanation after finishing. They were both very polite, respectful and shared very friendly smiles. We have never been disappointed with Service Experts!"
david R.
memphis, tennessee
"He was very thorough."
mary H.
memphis, tennessee
"although tech was late due to unforseen problems at previous call, he was very polite, called to let me know was on way, and did maintenance in timely manner."
martha M.
memphis, tennessee
farah C.
oakland, tennessee
"The technician came right away and problem solved the situation in order to provide the heat our home needed during the freezing temperature that night. He was polite and professional."
gary H.
memphis, tennessee
mark W.
memphis, tennessee
"Khalil was very thorough in his maintenance check of our heating unit, going so far as to crawl up into the unit to visually verify the unit had no cracks present and also bristle scrubbed the heating sensors and dusting the fan blower unit - after unwiring it and then rewiring it back into place. Most of the other guys we've had from SE spent an hour cleaning it. Khalil spent an extra 30 minutes checking everything - and then showed me the filter that needed replacing and then installed it straight away. He should be a trainer (or supervisor) for any new HVAC service techs on the quality of service provided and his professionalism. (And is worth the payroll amount if not more.)"
norman M.
memphis, tennessee
"efficient, courteous, through, knowledgeable"
winston G.
bartlett, tennessee
"Very professional and pleasant attitude."
sam S.
germantown, tennessee
brooks D.
memphis, tennessee
james G.
memphis, tennessee
"He was very efficient and courteous and explained thing well."
amani B.
memphis, tennessee
"Explained everything about his inspection."
chuck P.
memphis, tennessee
mike A.
cordova, tennessee
"Quick response to our issue. Was there within two hours of call. Nick was very good at explaining what was needed and costs involved."
james L.
memphis, tennessee
"Your Tech arrived 25 minutes after the promised window."
g billmeier B.
memphis, tennessee
"Alan always provides the best service."
tony A.
germantown, tennessee
adonna C.
cordova, tennessee
caroline B.
cordova, tennessee
dottie M.
southaven, mississippi
"Tech was in my attic longer than any tech ever spent cleaning my furnace. I heard him working g away and was concerned he found a problem. He said, no man, I just doing my job cleaning it. He was so nice and polite and I knew my furnace had actually been thoroughly inspected when he left."
ms naylor N.
memphis, tennessee
"You have great technicians and they always perform"
dennis stanek S.
memphis, tennessee
"Your company ALWAYS gives the best value for your money. Nick, the Technician, was a true professional. He has a very affable personality combined with aa very professional demeanor!."
ms roberts R.
memphis, tennessee
"Charlie called to let me know when he would arrive, came on time, changed the filter after checking the system, printed the receipt and was done. Not sure exactly how long it took, but I believe it was somewhere around 30 minutes. Courteous and efficient. Thanks go to Charlie."
mr yeager Y.
lakeland, tennessee
charles F.
germantown, tennessee
lata B.
germantown, tennessee
jim R.
bartlett, tennessee
susan O.
memphis, tennessee
"Service was courteous and on time."
johnnie P.
germantown, tennessee
"Mr. Lee performed an excellent service."
vicki L.
memphis, tennessee
"Very polite and well mannered."
mark M.
lakeland, tennessee
"Nick is the best Tech you have. Don't every let him go."
bill J.
germantown, tennessee
jamie B.
cordova, tennessee
cathy M.
lakeland, tennessee
james saino S.
cordova, tennessee
"The technician explained and fixed our problem as well as tuning up our units."
john P.
germantown, tennessee
"Called and arrived on time. He did the required inspection, explained what he did, and left. Efficient service."
harriet A.
germantown, tennessee
"The service called to let me know that he was near my home. He was very nice and I felt that he had done a good job."
carl G.
cordova, tennessee
"Charlie was pleasant and professional."
jo knight K.
memphis, tennessee
"Friendly and knowledgeable tech"
w.m. S.
memphis, tennessee
"He came quickly"
amy C.
memphis, tennessee
"Explained things very well; provided valuable information. Courteous and timely."
mary S.
memphis, tennessee
"Technician showed up on time, explained things clearly, went out to get new filters, and completed the work in a timely manner."
lauren G.
memphis, tennessee
"Work was done quickly and efficiently. Information given about age of heating and cooling units, phase out of Freon, introduction of Puron, very helpful for future need!"
susan S.
memphis, tennessee
avery D.
memphis, tennessee
"Khalil provided great customer service by communicating about his work and doing a thorough job."
mary R.
memphis, tennessee
"Khalil is the nicest and most thorough technician ever to service my A/C and heating system. He is an asset to your company!"
brooks D.
memphis, tennessee
robert P.
bartlett, tennessee
ms gammon G.
bartlett, tennessee
"He was very thorough, pleasant and clean. He answered all of my questions that I asked him."
mr stein S.
cordova, tennessee
michael C.
memphis, tennessee
lloyd K.
germantown, tennessee
"On time. Courteous/friendly. Efficient. Answered my questions."
paula B.
oakland, tennessee
"Khalil was professional, explained everything clearly and was very polite."
beth B.
memphis, tennessee
"Called and schedule a new customer appointment, the soonest they had was 3 weeks away, I waited the entire time frame and no one showed. When I called to check there was no record of any service scheduled or anything about me so had to start over and schedule again for the next week. When the technician did come he showed up on time and did appropriate work but initial mess up was unfortunate."
jimmie B.
memphis, tennessee
"I am particular who I let into my residence. There are just some people in this world I do not trust/ The last technician was one of them The only reason I let him in was he was accompanied by a gentleman that had been to my residence before. Once he was finished I received nothing showing what he did or that he was even in my home. There are just some people I do not trust and this one being one of them. I called and told the young lady answering the phone that I did not want this individual to be sent back to my residence and why and she said and I quote " You need to get a new servicing company to service your property. I bought this heating and air conditioning system from Service Experts and I have had a maintenance contract ever since. I have one more time of service left on my contract and it will be my last. I WILL obtain another company to service my unit."
kathryn L.
memphis, tennessee
kim W.
eads, tennessee
"Technician took an hour between his first call and arrival. He called at least twice, clearly didn't follow my initial directions. Appointment was 10:00 to 12:00. He arrived at 12:30 and worked 2 1/2 hours, much longer than previous year's fall service. My entire afternoon schedule had to be rearranged. I did not know until around 6:00 p.m. that he had left one of my attic doors wide open and the attic lights on. I couldn't figure out why it was so cold so I started investigating and that's what I found. After the technician was done and in his car doing paperwork, he asked me when the UV lights were last changed because after 2 years they should be replaced. Why did he ask me? He should be able to find that out by looking at my account but he said the account info doesn't go back that far. That is ridiculous if it is true. He said he would inquire at the office but so far I haven't heard from anyone. Should a tech's phone be playing any kind of video while he's working? After 2 hours, I went to check on him and his phone was mounted on one of the units playing something while he was working. While he was sitting in my driveway, music was blasting from his vehicle. When he saw me coming, he turned it down. Again, should this be happening? I really wish you guys would send techs that are familiar with the customer's location and home. I will try to remember in the future to request techs that have been here before over the past 10 years."
william S.
memphis, tennessee
"Great customer service. Reliable and trustworthy."
matthew D.
bartlett, tennessee
"My heat in my house went out during the coldest part of the year so far. I was in a panic, my children and pets were in literal danger. My technician Christopher was at the house in 30 minutes after I called. He was courteous, and did a great job explaining what went wrong and answered all my questions. I even was able to call him a few times with additional questions and he always picked up and had time to answer them. His diagnosis was correct and the furnace kicked back on like he said it would in the afternoon before my children got home. Please let him know how much I appreciate him and his service."
carl Y.
collierville, tennessee
"called, on time, courteous, knowlegeable, professional."
sherry C.
germantown, tennessee
"He came at the time indicated and promptly completed the inspection."
bob E.
memphis, tennessee
"The second Tech found that a thermostat wire had been Broken by the first Tech which caused the need for the second tech to be called out to find out why my heat was not working. The first tech was there for a Maintance Check"
mr john B.
arlington, tennessee
wardel O.
memphis, tennessee
"The inspection was completed without a problem as I expected."
rajeev G.
memphis, tennessee
"More than a week, issue not resolved"
jeff K.
memphis, tennessee
"As has been the case for more than 10 years, your team's service was excellent."
vanessa T.
collierville, tennessee
joyce T.
collierville, tennessee
barry R.
memphis, tennessee
"The service has been good"
mabry A.
southaven, mississippi
"Quick, effieient, polite"
lee T.
germantown, tennessee
"Guys very professional"
g billmeier B.
memphis, tennessee
"Allen always does a fine job."
robert P.
lakeland, tennessee
"Technician knew what he was talking about. Showed up on time, called before arriving."
mike S.
olive branch, mississippi
"Very Proficient"
ms cunningham C.
memphis, tennessee
shoronda M.
memphis, tennessee
"My technician was Charlie. He was very pleasant, timely, and knowledgeable."
donna J.
memphis, tennessee
richard W.
memphis, tennessee
"In and out with no problems - Did not arrive at scheduled time but he (or someone for SE) did call and confirm he was behind"
sandee D.
arlington, tennessee
"The problem was successfully fixed"
opal H.
memphis, tennessee
"Profession and pleasant attitude"
sharon R.
memphis, tennessee
"The technician was here to assess the tornado damage to the freon pipes from my A/C to my house. It was crimped in one place and twisted in another. He said it would need attention but we had to wait untl electrical power was restored and damage to that area of the house was finished. He will return (hopefully) this coming Monday."
mary O.
memphis, tennessee
"Technician was very polite, efficient, and seemed to be very thorough in checking my heating system."
eddie W.
memphis, tennessee
"The technician, explained what he did during his inspection. He explained he found nothing wrong. I asked him about the cost of those of those blue light in my A/C unit and give me a notice for next spering 2020, to instll them."
jervis W.
memphis, tennessee
roberta M.
memphis, tennessee
gregory K.
cordova, tennessee
"Very professional"
johnie S.
bartlett, tennessee
"He was on time and went right to work."
mr l. wright W.
germantown, tennessee
david S.
bartlett, tennessee
mike C.
memphis, tennessee
"All well and quickly."
christina H.
memphis, tennessee
"Nick was prompt, friendly, and very efficient. We've trusted him for many years because he always does a great job."
mr von buttlar B.
memphis, tennessee
"Competence of technician"
george S.
memphis, tennessee
"Tech was really nice, personable and knowledgeable. I was very pleased with his service."
charles S.
memphis, tennessee
"Excellent service"
hayden L.
memphis, tennessee
"Professional & knowledgeable"
mr warman W.
bartlett, tennessee
diane G.
memphis, tennessee
ms a leslie L.
memphis, tennessee
"helpful, informative, industrious."
elizabeth S.
memphis, tennessee
"The rep came and was very professional,accessed the situation and was done 30 minutes or less"
mrs soard S.
memphis, tennessee
"Was late"
david W.
arlington, tennessee
"Courteous technician, seemed to know his business."
mr inglis I.
memphis, tennessee
"Turned up on time and got the work done promptly"
fred W.
bartlett, tennessee
"Very good service, on time and polite"
mr g abernathy A.
germantown, tennessee
"Dependable service"
trent d webb W.
memphis, tennessee
anne F.
bartlett, tennessee
phyllis M.
memphis, tennessee
william T.
memphis, tennessee
"Problem still has not been addressed by Service Experts. Have called 5 time since last Saturday. Still nothing done. WORST EXPERIENCE I have ever had with SE. I even paid for the prefered service option."
rita G.
memphis, tennessee
"10"
kwame T.
memphis, tennessee
eugene jr D.
memphis, tennessee
ms zelikov Z.
collierville, tennessee
sue J.
memphis, tennessee
"Technician arrived on time and did a good job."
oscar J.
memphis, tennessee
"Very good service. No problems"
susan G.
memphis, tennessee
"Tech was on time, polite and seemed confident in his work"
fred G.
memphis, tennessee
"Cortez seviced my heater in a timely matter. He is a great technician."
anne W.
memphis, tennessee
"He diagnosed problem quickly, solved it quickly, and was polite and friendly during visit. not bothered by the loud dog."
mike C.
cordova, tennessee
"You wete10 % higher on 20% LE SS PRODUCT."
homan F.
cordova, tennessee
"Both technicians (Courtavias and Khalil) were very professional and explained everything they did."
richard W.
memphis, tennessee
"I have been a customer for over three decades. I remain a loyal client because of consistent, professional-level service."
chuck P.
memphis, tennessee
shelley V.
memphis, tennessee
"Very quick response"
lynne L.
cordova, tennessee
ted M.
germantown, tennessee
"On time, punctual, efficient."
james collins C.
memphis, tennessee
"Corte IOUs was prompt and courteous."
stephen G.
bartlett, tennessee
"Courteous and knowledgeable"
assemblies lord jesus J.
memphis, tennessee
"The unit was taken care of as expected and within the time frame promised."
james L.
memphis, tennessee
"Richard, and other technicians (Courtavius, Damian, Joe) came out more than a few times to fix our issue and do right by us."
jim V.
bartlett, tennessee
"We are a long time customer who rarely complains, but the degradation of service over the last couple of years has my wife and I considering another service when our current contract is up. Details: In May of 2018 we had a new Furnace/AC installed. Installation included a new thermostat installed which I never could figure out. (the old programmable thermostat was working fine). We had to have a technician come out on two occasions to program it for us. Both techs admitted they had trouble figuring it out themselves when this model first came out. I complained to the service manager and asked why would the company replace a perfectly good thermostat with one difficult to use thermostat in the home of two elderly people when your own techs had trouble with it? He replaced it with a simpler programmable one which is easier to use. Recently we found out that when a furnace/AC is replaced, the city of Bartlett code enforcement is supposed to be notified so that it could be inspected, this was never done. On 9/30/2019 we had our annual maintenance done on the furnace. Charles was polite and all, but I dont think the furnace was properly checked. He completed his work in record time and did replace the filter and take a picture of unit and encourage us to get the UV package. He did not, however, unplug the furnace to check the blower start capacitor which is normally done or clean the burner thingys. We cant help but wonder what else was not done. Bottom line, we are of the opinion that Service Experts is more interested in selling products than maintaining what we have. Our service contract, which we have held for close to twenty years has evolved from a maintenance contract which we were very pleased with to an invitation to come into our home and sell us something. Unhappily, Jim and Irene Volgas 10/01/2019"
ms jackson J.
memphis, tennessee
ms. fenton F.
cordova, tennessee
gina W.
memphis, tennessee
"Very hard working and thorough. Also, pleasant and courteous. wonder job!"
ms hopkins H.
memphis, tennessee
"Quickly set up an appointment and installation"
rebecca Y.
germantown, tennessee
"polite, profesional, efficient! provided all information I needed and was a pleasant experience."
susan G.
memphis, tennessee
"fast polite and we are cool again in no time"
debbie M.
bartlett, tennessee
"technician very informative and courteous"
ms gammon G.
bartlett, tennessee
"He was knowledgeable about what he was doing and explained it to me. He was very kind."
ron H.
memphis, tennessee
ms cunningham C.
memphis, tennessee
william W.
bartlett, tennessee
"the work was done quickly."
gwen W.
memphis, tennessee
"The technician was courteous, knowledgable and helpful. He took the time to explain the work he had done, and to describe the status of the system he had serviced. That said, the increased cost of service was unexpected and disconcerting."
dr salazar S.
memphis, tennessee
bill M.
collierville, tennessee
"Prompt, thorough and courteous."
jeff K.
memphis, tennessee
"Billy evaluated our needs for our new sunroom and made a great recommendation. We are very happy with it and with his service."
jeff K.
memphis, tennessee
"Your team's products and service have always been excellent."
ms hester H.
cordova, tennessee
carl G.
cordova, tennessee
"Alan was early for the appointment and very professional and knowledgeable."
ms jackson J.
memphis, tennessee
"Thorough and poliye"
mark M.
lakeland, tennessee
"Nick is an out standing Tech and every Tech should strive to meet his standards."
jonathan Y.
bartlett, tennessee
"My technician was very courteous and helpful in answering all my questions."
sandee D.
arlington, tennessee
"It took a couple days for part to come in"
suzanne D.
memphis, tennessee
"My family has used the services of Service Experts for many years and we have never been disappointed. The service technicians have always been polite, courteous, prompt and professionally knowledgeable. Service Experts has never given us reason for concern or worry."
joe P.
collierville, tennessee
"Service person was knowledgeable about my system and kept me informed about what he was doing"
william T.
memphis, tennessee
kathleen S.
walls, mississippi
"I called to report,my central A/C wasn't working properly and it was hot in my house and told her that I was 86 years old. She immediately called a technician who came within an hour and fixed my A/C. TALK ABOUT GREAT SERVICE ! I think the lady who called the technician was Tricia ( not sure of the name) and the technician was Allen."
richard H.
memphis, tennessee
"Great service"
buford M.
cordova, tennessee
"Service rep scheduled an appointment that night but due to severe weather had to be rescheduled the following day so it was a hot night. The service technician Nick, who had been here before, arrived the following day as planned and diagnosed the problem quickly. A new fan motor and capacitor were needed. He went and got and returned within an hour and installed. He also added 2 lbs. freon. It cools better than it had during the last few months. He should get a raise. Thanks"
dr salazar S.
memphis, tennessee
"Excellent work"
john G.
memphis, tennessee
"Technician was on time, very courteous and professional."
chuck P.
memphis, tennessee
"The lady that answered my call was extremely nice and very helpful. The technician arrived when he said he would and got the job done very much to my satisfaction."
fred G.
memphis, tennessee
"The technician was on time. Worked on the ac in a timely manner. Was nice."
michele S.
millington, tennessee
"Nick and Ben took their time diagnosing and working on our a/c and explaining everything that they did. I appreciate the time they spent working on the system."
mary M.
memphis, tennessee
"On time. Knowledgeable with easy explanations. Seemed to care if I understood. Left call back card if I had questions later."
kim P.
bartlett, tennessee
"Mr.Holley was very professional. He explained the AC unit problem/solution in clear terms. He offered tips to keep the unit working properly. Very pleased with Mr. Holleys expertise!"
mr vincent V.
cordova, tennessee
"The technicians were on time, courteous, and efficient."
barbara D.
germantown , tennessee
"Prompt, courteous and fixed the problem"
monroe W.
memphis, tennessee
"Technician was very helpful and explained things and gave helpful advice."
dr. hackman H.
memphis, tennessee
martha F.
memphis, tennessee
"Xavier seems to be very thorough and is very nice and courteous"
pamela H.
memphis, tennessee
"The technician (265-00570) Charlie was very couteous and professional. he was respectful of my home and put on shoe cover before entering. also alerted me of monkey grass causing problems with ventilation around the units coils."
ms hall H.
memphis, tennessee
mike A.
cordova, tennessee
"GReat service. Explained everything. No pressure."
bob E.
memphis, tennessee
"We expected the unit to be repaired prior to noon on 7/17/19 however the tech was sent to another job which lasted past noon. The unit is now working well however we needed to leave the house as the temp was 90. There was also a delay in receiving the parts from Lenox."
beverly T.
lakeland, tennessee
"The company faithfully came out every time I asked. However the problem was not solved until I did a survey."
courtney M.
memphis, tennessee
"I had a tune up performed on Thursday and commented to the technician that the air did not seem to be as cool as I would expect it. He agreed at that time. By the end of his servicing the unit, he said he couldn't find a reason and said he was unable to replicate the issue although he had just agreed with me moments before. Thus causing me to have a second service call just a few days later. This is unacceptable. He should have solved the issue or attempted to solve the issue at the initial time of the tune up. Additionally, I was not contacted when I initially completed the online form. I completed it again and was given two very contradictory responses of when appointments were available. I selected the one that I preferred, but still don't understand why the information was not consistent. When I called after the tune up for the service call, I was clearly sent to a call center where the woman read from a script, but was not helpful in the least as to my specific issue since I had just had a tune up the day before. This impersonal touch point is very disappointing. I asked about my service contract and she said I would have to ask the technician, well I had asked my technician the day before and he had said to call. Again, conflicting information. When the technician did show up on Monday morning for the service call, he was very nice and worked quickly, but it seemed the issue could have been addressed by the tech a few days before. No concern was given to the fact I am a long time customer, had been serviced just days before or have a service contract. The customer service in this whole situation has been lackluster and inconsistent."
francis K.
memphis, tennessee
"The service was prompt, the technician arrived about 2 hours after I called. The problem was identified and repaired in less than 1 hour. The service tech was efficient and effective."
rajeev G.
memphis, tennessee
"I was told I had biological growth in my brand new units. I complained abt it. Someone called me and said they would come and check if they had forgotten to replace some part. Its been more than a month, no one has come yet!! I did remind them abt 3 weeks ago but technician didnt show up at the scheduled time."
latricia M.
memphis, tennessee
clyde J.
arlington, tennessee
stephen W.
memphis, tennessee
"The technician was on time, polite, friendly, very knowledgeable and had my problem corrected very quickly."
aundra L.
collierville, tennessee
"The technician arrived the same day I reported the issue with my AC."
gloria M.
cordova, tennessee
"Prompt and courteous. Explained what was likely wrong in layman's terms."
mr ferguson F.
germantown, tennessee
"Nick did a great job in diagnosing and repairs needed"
bert F.
memphis , tennessee
"Very polite, always on time, very dependable Very, knowledgeable"
bert F.
memphis , tennessee
"Allan is a very polite person. Always very friendly. Very knowledgeable."
david T.
memphis, tennessee
"Quinton was excellent!! Very attentive and diligent in his work."
ms hopkins H.
memphis, tennessee
"Had a leak from vent in bathroom, had to return and fixed"
david B.
cordova, tennessee
"Two parts to my answer: On July 4 Damien came out, told me the unit had to thaw out, but he would come back in the afternoon, but never did, which was very frustrating since I had a houseful of company. The crew who came out on July 5 worked very hard. One guy was called in on his day off."
julia C.
memphis, tennessee
"Arrived within scheduled time window and called ahead to confirm en route. Very thorough check and cleaning of systems."
richard W.
germantown, tennessee
"the issue was not solved on the first visit"
beverly T.
lakeland, tennessee
"This is the worst company that I have ever been associated with. In having this heating and cooling unit (which is not cheap), I have called several times to repair. A false report has been issued on my credit for a mistake that was made by your headquarters. I would NOT recommend to anyone."
don W.
memphis, tennessee
tj H.
olive branch, mississippi
"Well it's working right now."
billy J.
cordova, tennessee
"great job in turn around ... 8 hrs 2 units were working..."
linda R.
memphis, tennessee
margaret V.
memphis, tennessee
"Nick was punctual as scheduled, identified the problem quickly. Offered repair option or replacement of whole unit, which we were not prepared to do right now, so we chose repair. He got right on the work and finished in reasonable time. Had us up and running within a couple of hours."
eloise F.
olive branch, mississippi
"Always on time and respectful of my home"
vicki L.
memphis, tennessee
"Always very nice and takes care of my unit"
bill B.
memphis, tennessee
alice P.
memphis, tennessee
"I have been a customer of Service Experts for a lot of years. The reason is because of courteous and reliable service"
ms flynn F.
memphis, tennessee
"The technician said he had just used his last filter that fit my A/C which was disappointing for me. Not having a filter to fit happens most of the time with all the technicians."
mr von buttlar B.
memphis, tennessee
"Richard came back to service the units which could not be serviced the day before. Thanks!!!"
dora S.
germantown, tennessee
"The technician, David was timely, professional and provided an excellent job."
ray P.
bartlett, tennessee
"Awesome, please send David on all my appointments, he is the best!"
andy H.
collierville, tennessee
michelle K.
cordova, tennessee
"Professional, fast service"
caroline B.
cordova, tennessee
"Tech just put me filter in and that was it with indoors. Spent about an hour outside. Usually the techs spend more time inside"
rajeev G.
memphis, tennessee
"Marketing all the time. Hidden charges. I was told my brand new system has biological growth on first service in 2 months, it had not even been used much. Same thing on second service , trying to sell more products!!"
rajeev G.
memphis, tennessee
"Always marketing. Brand new system and they show me biological growth. Same thing next visit."
lata B.
germantown, tennessee
carol M.
memphis, tennessee
"the tech was very thorough and professional"
alan B.
arlington, tennessee
james L.
memphis, tennessee
anne W.
memphis, tennessee
"I am very unhappy at having to pay $350 to replace a condensation pump because a $10 valve connector was broken due to wear and tear and could not be replaced quickly. this suggests a problem with your supplier for these pumps. The piece can probably be ordered on Amazon and arrive in two days for under $20, but we could not be without A/C while waiting, and unwilling to endure the water leak for two or three days. i find this unacceptable. I don't suppose this was the technician's fault. he did try to get the part."
bill B.
germantown, tennessee
lewis B.
cordova, tennessee
george S.
memphis, tennessee
"The tech solved the problem in a very timely manner."
christina H.
memphis, tennessee
"Tom took time to understand my house and unique challenges (it's an older house and some rooms don't cool well). He explained everything well and really partnered with me on the solution. I trust his knowledge and recommendations."
judith M.
memphis, tennessee
"Courtious, polite and efficient"
susan E.
germantown, tennessee
"Worked to troubleshoot the problems and worked until all was repaired.....in very hot temperatures. Excellent, professional and thorough."
pat H.
collierville, tennessee
jim R.
bartlett, tennessee
james M.
memphis, tennessee
"Thoughtful, careful service"
leslie T.
memphis, tennessee
"The service technician never came back to fix the wiring on the back of the house at 3648 Barberry st-he stayed that my son in law was rude to him-but it was the technician that was rude starting that wasnt his job-my son in law called the company they never came out go fix it either"
carolyn W.
memphis, tennessee
mrs pelz P.
memphis, tennessee
yue C.
collierville, tennessee
beulah A.
memphis, tennessee
"Work was done on time and in a professional manner."
phyllis M.
memphis, tennessee
ms miller M.
memphis, tennessee
"He explained the service he rendered."
duane M.
millington, tennessee
"Polite, prompt, worked hard"
mr sheppard S.
memphis, tennessee
"Alan did a great job as usual with my system."
terry A.
memphis, tennessee
"everything from the representative who scheduled the appointment to the technicians (Xaiver and Billy), all were very friendly, very professional, the technicians arrived on time and were very thorough....simply everything"
mr worton W.
germantown, tennessee
"Nick was a very good tech and very nice"
mr burns B.
arlington, tennessee
terry S.
memphis, tennessee
d.c. L.
memphis, tennessee
debra B.
memphis, tennessee
"Knowledgeable"
roberta M.
memphis, tennessee
mary F.
bartlett, tennessee
lee A.
cordova, tennessee
"."
sandra K.
cordova, tennessee
nancy S.
memphis, tennessee
bryan F.
snow lake, mississippi
"Prompt and thorough"
bryan F.
memphis, tennessee
"On time and thorough."
ken b draffin D.
germantown, tennessee
"He arrived on time, was friendly and got the units serviced."
mr forell F.
germantown, tennessee
edward S.
bartlett, tennessee
"nice tect"
john G.
memphis, tennessee
"Technician did an outstanding job."
kathy B.
memphis, tennessee
"Arrived on time, seemed to move along and completed tasks timely."
vicki W.
memphis, tennessee
"prompt, even called because ahead of schedule to start early!"
connie B.
memphis, tennessee
"Quinton called prior to advise enroute. He put shoe covers on, prior to entering my home. Introduced himself and immediately began to work. My unit was ck'd & serviced inside & out. Quinton was very polite, courteous & friendly. Thought my system was broken; after his ck, found problem (thermostat). I mentioned Jake and he spoke highly of him. Mr. Quinton was totally professional! He worked continuously from arrival to completion. Mr. Quinton is an asset to your company!"
kent O.
memphis, tennessee
"The technician was courteous, on time, and finished early."
francis K.
memphis, tennessee
"The service tech arrived on a timely basis and appeared to check everything on the system."
mr byrd B.
southave, mississippi
"Did not like the up saleing your tech Nick did. Charges for parts are extreme. Membership service done on ac unit and less than 10 days later my ac unit freezes up. Not good service provider for member."
charles Y.
arlington, tennessee
"Tech was supposed to email receipt and didnt"
martha L.
memphis, tennessee
"Technician was very knowledgeable and thorough and courteous."
martha M.
memphis, tennessee
mr warman W.
bartlett, tennessee
cheryl K.
memphis, tennessee
"Excellent response and follow up."
frank F.
memphis, tennessee
"Very professional"
ken S.
collierville, tennessee
"Young man was polite"
amani B.
memphis, tennessee
"Quinton was nice and pleasant. He checked my AC/Heating unit in a timely manner. Courtesy call was done prior to appointment."
william D.
lakeland, tennessee
"Technician was very thorough and answered any questions."
mr henderson H.
bartlett, tennessee
sue J.
memphis, tennessee
"Technician was prompt, courteous, and explained what he did."
sue S.
memphis, tennessee
"prompt and courteous"
suzanne D.
memphis, tennessee
"For as long as they have provided our service, they have delivered quality, trustworthy & courteous customer & repair assistance. We appreciate the seasonal maintenance & feel confident their assessment & diagnosis is correct & reliable. The few times we have needed immediate attention, the service was prompt & professional. Thank you very much!"
kay L.
memphis, tennessee
"Professional & knowledgeable"
keith K.
millington, tennessee
"Your technician was great but charging me 365 dollars for a fan blade that I bought for 75 is a crock of ****. High priced ****!! Never again. Robbery!!!"
kathy C.
collierville, tennessee
"Been with your company for over 10 years - means I've been a satisfied customer."
john P.
germantown, tennessee
sandee D.
arlington, tennessee
"Extremely pleased. Period"
irfan A.
memphis, tennessee
"Nick was very courteous and knowledgable ."
clyde J.
bartlett, tennessee
"I felt like the $74 for initial inspection should have been part of the price of the new unit. The technician determined we needed a new unit very quickly."
joseph L.
memphis, tennessee
charles S.
memphis, tennessee
harriet B.
arlington, tennessee
"Xavier did an excellent job."
mrs geller G.
memphis, tennessee
kay C.
memphis, tennessee
"Arrived on time"
aundra L.
collierville, tennessee
"The tech was prompt and very professional."
lloyd K.
germantown, tennessee
"Efficient, knowledgeable and communication with me was professional."
mr l. wright W.
germantown, tennessee
ann S.
memphis, tennessee
"He is always very professional and tells us what we need."
julie W.
memphis, tennessee
"You service my ac/heating unit semi-annually. Usually, at least once a year I need to have the 2 filters in my unit replaced. I wish you would have those available at the time of the appointment so that I don't have to make a 2nd appointment to have you come back to install the new filters."
gwen W.
memphis, tennessee
"Technician was through."
mr spence S.
arlington, tennessee
gertrude S.
bartlett, tennessee
susan O.
memphis, tennessee
"Prompt, courteous service"
ms sander S.
memphis, tennessee
"David was my tech Besides servicing systems, see ended up taking care of a squirrel that got stuck on a glue board near where filters were- went beyond call of duty freezing squirrel outside house"
anna B.
memphis, tennessee
"Technician was very mice and knowledgeable."
glen H.
bartlett, tennessee
beth R.
germantown, tennessee
"Xavier came out to perform semi-annual maintenance. He didn't connect one unit back to power source and didn't connect wires properly to another. This caused another technician (Derrick) to have to come out and hook everything back up."
doris V.
memphis, tennessee
bob K.
bartlett , tennessee
"They were on-time, courteous and did a good job."
jessica V.
germantown, tennessee
"thorough, friendly and explained what was done"
billie W.
germantown, tennessee
"Technicians always friendly, on time and efficient"
gloria M.
cordova, tennessee
"Very efficient and courteous . Expl9 everything to my satisfaction"
mr raymond g abernathy A.
germantown, tennessee
diane G.
memphis, tennessee
"Left cover off unit & had to be called back. My deck covered with big muddy foot prints"
jeanne C.
memphis, tennessee
mr vincent V.
cordova, tennessee
"The technician was on time, polite, efficient and informative."
paula S.
memphis, tennessee
ms a leslie L.
memphis, tennessee
mabry A.
southaven, mississippi
"Courteous, knowledgeable"
steven B.
memphis, tennessee
"good friendly service"
peter J.
memphis, tennessee
aaron V.
bartlett, tennessee
"The person who came out to service and check the HVAC system was very knowledgeable and even repaired the system during the tune up."
glen H.
bartlett, tennessee
john B.
bartlett, tennessee
ms. fenton F.
cordova, tennessee
"The company policy of scheduling an AC outside unit tune-ups in March when ambient temperatures can be in the low 50s degree range coupled with a cold-water cleaning of the unit could lead to the outside unit failing to operate or not work properly even though the unit initially checks out with the standard diagnostic equipment. We appreciated that the company after being told that the unit was not functioning, had a technician return to evaluate the problem that same afternoon. Several different remedies were tried including cutting the low voltage line between the outside unit and the inside air handler and then spicing the cut wires back together when it was determined that the problem was not caused by a faulty line. After several other remedies were tried including changing out a part which was not causing the problem (thankfully we were not charged for the new part), the correct diagnosis was finally arrived at which actually was to let the unit simply dry out and warm up."
cheryl K.
memphis, tennessee
"Xaviar did a good job."
gloria M.
cordova, tennessee
"Very professional and courteous. Knew his job"
eugene D.
memphis, tennessee
ms naylor N.
memphis, tennessee
mr gilbert G.
bartlett, tennessee
"Xavier was polite and efficient."
ms roberts R.
memphis, tennessee
"Arrived on time called when he was on the way. Thoroughly checked air condition unit. Found no Freon (or equivalent ) leak or shortage. First time Nick had serviced the unit"
raymond A.
germantown, tennessee
"Great service"
farah C.
oakland, tennessee
"The technician was polite and handled himself professionally."
christina H.
memphis, tennessee
"The technician explained potential issues with a freon leak in detail and helped me understand what to expect as far as future service or replacement. He was extremely knowledgeable and also friendly and easy to talk to."
marcia M.
memphis, tennessee