Service Experts Heating & Air Conditioning Reviews

"You have great technicians and they always perform"

"Your company ALWAYS gives the best value for your money. Nick, the Technician, was a true professional. He has a very affable personality combined with aa very professional demeanor!."

"Charlie called to let me know when he would arrive, came on time, changed the filter after checking the system, printed the receipt and was done. Not sure exactly how long it took, but I believe it was somewhere around 30 minutes. Courteous and efficient. Thanks go to Charlie."

"Service was courteous and on time."

"Mr. Lee performed an excellent service."

"Very polite and well mannered."

"Nick is the best Tech you have. Don't every let him go."

"The technician explained and fixed our problem as well as tuning up our units."

"Called and arrived on time. He did the required inspection, explained what he did, and left. Efficient service."

"The service called to let me know that he was near my home. He was very nice and I felt that he had done a good job."

"Charlie was pleasant and professional."

"Friendly and knowledgeable tech"

"He came quickly"

"Explained things very well; provided valuable information. Courteous and timely."

"Technician showed up on time, explained things clearly, went out to get new filters, and completed the work in a timely manner."

"Work was done quickly and efficiently. Information given about age of heating and cooling units, phase out of Freon, introduction of Puron, very helpful for future need!"

"Khalil provided great customer service by communicating about his work and doing a thorough job."

"Khalil is the nicest and most thorough technician ever to service my A/C and heating system. He is an asset to your company!"

"He was very thorough, pleasant and clean. He answered all of my questions that I asked him."

"On time. Courteous/friendly. Efficient. Answered my questions."

"Khalil was professional, explained everything clearly and was very polite."

"Called and schedule a new customer appointment, the soonest they had was 3 weeks away, I waited the entire time frame and no one showed. When I called to check there was no record of any service scheduled or anything about me so had to start over and schedule again for the next week. When the technician did come he showed up on time and did appropriate work but initial mess up was unfortunate."

"I am particular who I let into my residence. There are just some people in this world I do not trust/ The last technician was one of them The only reason I let him in was he was accompanied by a gentleman that had been to my residence before. Once he was finished I received nothing showing what he did or that he was even in my home. There are just some people I do not trust and this one being one of them. I called and told the young lady answering the phone that I did not want this individual to be sent back to my residence and why and she said and I quote " You need to get a new servicing company to service your property. I bought this heating and air conditioning system from Service Experts and I have had a maintenance contract ever since. I have one more time of service left on my contract and it will be my last. I WILL obtain another company to service my unit."

"Technician took an hour between his first call and arrival. He called at least twice, clearly didn't follow my initial directions. Appointment was 10:00 to 12:00. He arrived at 12:30 and worked 2 1/2 hours, much longer than previous year's fall service. My entire afternoon schedule had to be rearranged. I did not know until around 6:00 p.m. that he had left one of my attic doors wide open and the attic lights on. I couldn't figure out why it was so cold so I started investigating and that's what I found. After the technician was done and in his car doing paperwork, he asked me when the UV lights were last changed because after 2 years they should be replaced. Why did he ask me? He should be able to find that out by looking at my account but he said the account info doesn't go back that far. That is ridiculous if it is true. He said he would inquire at the office but so far I haven't heard from anyone. Should a tech's phone be playing any kind of video while he's working? After 2 hours, I went to check on him and his phone was mounted on one of the units playing something while he was working. While he was sitting in my driveway, music was blasting from his vehicle. When he saw me coming, he turned it down. Again, should this be happening? I really wish you guys would send techs that are familiar with the customer's location and home. I will try to remember in the future to request techs that have been here before over the past 10 years."

"Great customer service. Reliable and trustworthy."

"My heat in my house went out during the coldest part of the year so far. I was in a panic, my children and pets were in literal danger. My technician Christopher was at the house in 30 minutes after I called. He was courteous, and did a great job explaining what went wrong and answered all my questions. I even was able to call him a few times with additional questions and he always picked up and had time to answer them. His diagnosis was correct and the furnace kicked back on like he said it would in the afternoon before my children got home. Please let him know how much I appreciate him and his service."

"called, on time, courteous, knowlegeable, professional."

"He came at the time indicated and promptly completed the inspection."

"The second Tech found that a thermostat wire had been Broken by the first Tech which caused the need for the second tech to be called out to find out why my heat was not working. The first tech was there for a Maintance Check"

"The inspection was completed without a problem as I expected."

"More than a week, issue not resolved"

"As has been the case for more than 10 years, your team's service was excellent."

"The service has been good"

"Quick, effieient, polite"

"Guys very professional"

"Allen always does a fine job."

"Technician knew what he was talking about. Showed up on time, called before arriving."

"Very Proficient"

"My technician was Charlie. He was very pleasant, timely, and knowledgeable."

"In and out with no problems - Did not arrive at scheduled time but he (or someone for SE) did call and confirm he was behind"

"The problem was successfully fixed"

"Profession and pleasant attitude"

"The technician was here to assess the tornado damage to the freon pipes from my A/C to my house. It was crimped in one place and twisted in another. He said it would need attention but we had to wait untl electrical power was restored and damage to that area of the house was finished. He will return (hopefully) this coming Monday."

"Technician was very polite, efficient, and seemed to be very thorough in checking my heating system."

"The technician, explained what he did during his inspection. He explained he found nothing wrong. I asked him about the cost of those of those blue light in my A/C unit and give me a notice for next spering 2020, to instll them."

"Very professional"

"He was on time and went right to work."

"All well and quickly."

"Nick was prompt, friendly, and very efficient. We've trusted him for many years because he always does a great job."

"Competence of technician"

"Tech was really nice, personable and knowledgeable. I was very pleased with his service."

"Excellent service"

"Professional & knowledgeable"

"helpful, informative, industrious."

"The rep came and was very professional,accessed the situation and was done 30 minutes or less"

"Was late"

"Courteous technician, seemed to know his business."

"Turned up on time and got the work done promptly"

"Very good service, on time and polite"

"Dependable service"

"Problem still has not been addressed by Service Experts. Have called 5 time since last Saturday. Still nothing done. WORST EXPERIENCE I have ever had with SE. I even paid for the prefered service option."

"10"

"Technician arrived on time and did a good job."

"Very good service. No problems"

"Tech was on time, polite and seemed confident in his work"

"Cortez seviced my heater in a timely matter. He is a great technician."

"He diagnosed problem quickly, solved it quickly, and was polite and friendly during visit. not bothered by the loud dog."

"You wete10 % higher on 20% LE SS PRODUCT."

"Both technicians (Courtavias and Khalil) were very professional and explained everything they did."

"I have been a customer for over three decades. I remain a loyal client because of consistent, professional-level service."

"Very quick response"

"On time, punctual, efficient."

"Corte IOUs was prompt and courteous."

"Courteous and knowledgeable"

"The unit was taken care of as expected and within the time frame promised."

"Richard, and other technicians (Courtavius, Damian, Joe) came out more than a few times to fix our issue and do right by us."

"We are a long time customer who rarely complains, but the degradation of service over the last couple of years has my wife and I considering another service when our current contract is up. Details: In May of 2018 we had a new Furnace/AC installed. Installation included a new thermostat installed which I never could figure out. (the old programmable thermostat was working fine). We had to have a technician come out on two occasions to program it for us. Both techs admitted they had trouble figuring it out themselves when this model first came out. I complained to the service manager and asked why would the company replace a perfectly good thermostat with one difficult to use thermostat in the home of two elderly people when your own techs had trouble with it? He replaced it with a simpler programmable one which is easier to use. Recently we found out that when a furnace/AC is replaced, the city of Bartlett code enforcement is supposed to be notified so that it could be inspected, this was never done. On 9/30/2019 we had our annual maintenance done on the furnace. Charles was polite and all, but I dont think the furnace was properly checked. He completed his work in record time and did replace the filter and take a picture of unit and encourage us to get the UV package. He did not, however, unplug the furnace to check the blower start capacitor which is normally done or clean the burner thingys. We cant help but wonder what else was not done. Bottom line, we are of the opinion that Service Experts is more interested in selling products than maintaining what we have. Our service contract, which we have held for close to twenty years has evolved from a maintenance contract which we were very pleased with to an invitation to come into our home and sell us something. Unhappily, Jim and Irene Volgas 10/01/2019"

"Very hard working and thorough. Also, pleasant and courteous. wonder job!"

"Quickly set up an appointment and installation"

"polite, profesional, efficient! provided all information I needed and was a pleasant experience."

"fast polite and we are cool again in no time"

"technician very informative and courteous"

"He was knowledgeable about what he was doing and explained it to me. He was very kind."

"the work was done quickly."

"The technician was courteous, knowledgable and helpful. He took the time to explain the work he had done, and to describe the status of the system he had serviced. That said, the increased cost of service was unexpected and disconcerting."

"Prompt, thorough and courteous."

"Billy evaluated our needs for our new sunroom and made a great recommendation. We are very happy with it and with his service."

"Your team's products and service have always been excellent."

"Alan was early for the appointment and very professional and knowledgeable."

"Thorough and poliye"

"Nick is an out standing Tech and every Tech should strive to meet his standards."

"My technician was very courteous and helpful in answering all my questions."

"It took a couple days for part to come in"

"My family has used the services of Service Experts for many years and we have never been disappointed. The service technicians have always been polite, courteous, prompt and professionally knowledgeable. Service Experts has never given us reason for concern or worry."

"Service person was knowledgeable about my system and kept me informed about what he was doing"

"I called to report,my central A/C wasn't working properly and it was hot in my house and told her that I was 86 years old. She immediately called a technician who came within an hour and fixed my A/C. TALK ABOUT GREAT SERVICE ! I think the lady who called the technician was Tricia ( not sure of the name) and the technician was Allen."

"Great service"

"Service rep scheduled an appointment that night but due to severe weather had to be rescheduled the following day so it was a hot night. The service technician Nick, who had been here before, arrived the following day as planned and diagnosed the problem quickly. A new fan motor and capacitor were needed. He went and got and returned within an hour and installed. He also added 2 lbs. freon. It cools better than it had during the last few months. He should get a raise. Thanks"

"Excellent work"

"Technician was on time, very courteous and professional."

"The lady that answered my call was extremely nice and very helpful. The technician arrived when he said he would and got the job done very much to my satisfaction."

"The technician was on time. Worked on the ac in a timely manner. Was nice."

"Nick and Ben took their time diagnosing and working on our a/c and explaining everything that they did. I appreciate the time they spent working on the system."

"On time. Knowledgeable with easy explanations. Seemed to care if I understood. Left call back card if I had questions later."

"Mr.Holley was very professional. He explained the AC unit problem/solution in clear terms. He offered tips to keep the unit working properly. Very pleased with Mr. Holleys expertise!"

"The technicians were on time, courteous, and efficient."

"Prompt, courteous and fixed the problem"

"Technician was very helpful and explained things and gave helpful advice."

"Xavier seems to be very thorough and is very nice and courteous"

"The technician (265-00570) Charlie was very couteous and professional. he was respectful of my home and put on shoe cover before entering. also alerted me of monkey grass causing problems with ventilation around the units coils."

"GReat service. Explained everything. No pressure."

"We expected the unit to be repaired prior to noon on 7/17/19 however the tech was sent to another job which lasted past noon. The unit is now working well however we needed to leave the house as the temp was 90. There was also a delay in receiving the parts from Lenox."

"The company faithfully came out every time I asked. However the problem was not solved until I did a survey."

"I had a tune up performed on Thursday and commented to the technician that the air did not seem to be as cool as I would expect it. He agreed at that time. By the end of his servicing the unit, he said he couldn't find a reason and said he was unable to replicate the issue although he had just agreed with me moments before. Thus causing me to have a second service call just a few days later. This is unacceptable. He should have solved the issue or attempted to solve the issue at the initial time of the tune up. Additionally, I was not contacted when I initially completed the online form. I completed it again and was given two very contradictory responses of when appointments were available. I selected the one that I preferred, but still don't understand why the information was not consistent. When I called after the tune up for the service call, I was clearly sent to a call center where the woman read from a script, but was not helpful in the least as to my specific issue since I had just had a tune up the day before. This impersonal touch point is very disappointing. I asked about my service contract and she said I would have to ask the technician, well I had asked my technician the day before and he had said to call. Again, conflicting information. When the technician did show up on Monday morning for the service call, he was very nice and worked quickly, but it seemed the issue could have been addressed by the tech a few days before. No concern was given to the fact I am a long time customer, had been serviced just days before or have a service contract. The customer service in this whole situation has been lackluster and inconsistent."

"The service was prompt, the technician arrived about 2 hours after I called. The problem was identified and repaired in less than 1 hour. The service tech was efficient and effective."

"I was told I had biological growth in my brand new units. I complained abt it. Someone called me and said they would come and check if they had forgotten to replace some part. Its been more than a month, no one has come yet!! I did remind them abt 3 weeks ago but technician didnt show up at the scheduled time."

"The technician was on time, polite, friendly, very knowledgeable and had my problem corrected very quickly."

"The technician arrived the same day I reported the issue with my AC."

"Prompt and courteous. Explained what was likely wrong in layman's terms."

"Nick did a great job in diagnosing and repairs needed"

"Very polite, always on time, very dependable Very, knowledgeable"

"Allan is a very polite person. Always very friendly. Very knowledgeable."

"Quinton was excellent!! Very attentive and diligent in his work."

"Had a leak from vent in bathroom, had to return and fixed"

"Two parts to my answer: On July 4 Damien came out, told me the unit had to thaw out, but he would come back in the afternoon, but never did, which was very frustrating since I had a houseful of company. The crew who came out on July 5 worked very hard. One guy was called in on his day off."

"Arrived within scheduled time window and called ahead to confirm en route. Very thorough check and cleaning of systems."

"the issue was not solved on the first visit"

"This is the worst company that I have ever been associated with. In having this heating and cooling unit (which is not cheap), I have called several times to repair. A false report has been issued on my credit for a mistake that was made by your headquarters. I would NOT recommend to anyone."

"Well it's working right now."

"great job in turn around ... 8 hrs 2 units were working..."

"Nick was punctual as scheduled, identified the problem quickly. Offered repair option or replacement of whole unit, which we were not prepared to do right now, so we chose repair. He got right on the work and finished in reasonable time. Had us up and running within a couple of hours."

"Always on time and respectful of my home"

"Always very nice and takes care of my unit"

"I have been a customer of Service Experts for a lot of years. The reason is because of courteous and reliable service"

"The technician said he had just used his last filter that fit my A/C which was disappointing for me. Not having a filter to fit happens most of the time with all the technicians."

"Richard came back to service the units which could not be serviced the day before. Thanks!!!"

"The technician, David was timely, professional and provided an excellent job."

"Awesome, please send David on all my appointments, he is the best!"

"Professional, fast service"

"Tech just put me filter in and that was it with indoors. Spent about an hour outside. Usually the techs spend more time inside"

"Marketing all the time. Hidden charges. I was told my brand new system has biological growth on first service in 2 months, it had not even been used much. Same thing on second service , trying to sell more products!!"

"Always marketing. Brand new system and they show me biological growth. Same thing next visit."

"the tech was very thorough and professional"

"I am very unhappy at having to pay $350 to replace a condensation pump because a $10 valve connector was broken due to wear and tear and could not be replaced quickly. this suggests a problem with your supplier for these pumps. The piece can probably be ordered on Amazon and arrive in two days for under $20, but we could not be without A/C while waiting, and unwilling to endure the water leak for two or three days. i find this unacceptable. I don't suppose this was the technician's fault. he did try to get the part."

"The tech solved the problem in a very timely manner."

"Tom took time to understand my house and unique challenges (it's an older house and some rooms don't cool well). He explained everything well and really partnered with me on the solution. I trust his knowledge and recommendations."

"Courtious, polite and efficient"

"Worked to troubleshoot the problems and worked until all was repaired.....in very hot temperatures. Excellent, professional and thorough."

"Thoughtful, careful service"

"The service technician never came back to fix the wiring on the back of the house at 3648 Barberry st-he stayed that my son in law was rude to him-but it was the technician that was rude starting that wasnt his job-my son in law called the company they never came out go fix it either"

"Work was done on time and in a professional manner."

"He explained the service he rendered."

"Polite, prompt, worked hard"

"Alan did a great job as usual with my system."

"everything from the representative who scheduled the appointment to the technicians (Xaiver and Billy), all were very friendly, very professional, the technicians arrived on time and were very thorough....simply everything"

"Nick was a very good tech and very nice"

"Knowledgeable"

"."

"Prompt and thorough"

"On time and thorough."

"He arrived on time, was friendly and got the units serviced."

"nice tect"

"Technician did an outstanding job."

"Arrived on time, seemed to move along and completed tasks timely."

"prompt, even called because ahead of schedule to start early!"

"Quinton called prior to advise enroute. He put shoe covers on, prior to entering my home. Introduced himself and immediately began to work. My unit was ck'd & serviced inside & out. Quinton was very polite, courteous & friendly. Thought my system was broken; after his ck, found problem (thermostat). I mentioned Jake and he spoke highly of him. Mr. Quinton was totally professional! He worked continuously from arrival to completion. Mr. Quinton is an asset to your company!"

"The technician was courteous, on time, and finished early."

"The service tech arrived on a timely basis and appeared to check everything on the system."

"Did not like the up saleing your tech Nick did. Charges for parts are extreme. Membership service done on ac unit and less than 10 days later my ac unit freezes up. Not good service provider for member."

"Tech was supposed to email receipt and didnt"

"Technician was very knowledgeable and thorough and courteous."

"Excellent response and follow up."

"Very professional"

"Young man was polite"

"Quinton was nice and pleasant. He checked my AC/Heating unit in a timely manner. Courtesy call was done prior to appointment."

"Technician was very thorough and answered any questions."

"Technician was prompt, courteous, and explained what he did."

"prompt and courteous"

"For as long as they have provided our service, they have delivered quality, trustworthy & courteous customer & repair assistance. We appreciate the seasonal maintenance & feel confident their assessment & diagnosis is correct & reliable. The few times we have needed immediate attention, the service was prompt & professional. Thank you very much!"

"Professional & knowledgeable"

"Your technician was great but charging me 365 dollars for a fan blade that I bought for 75 is a crock of ****. High priced ****!! Never again. Robbery!!!"

"Been with your company for over 10 years - means I've been a satisfied customer."

"Extremely pleased. Period"

"Nick was very courteous and knowledgable ."

"I felt like the $74 for initial inspection should have been part of the price of the new unit. The technician determined we needed a new unit very quickly."

"Xavier did an excellent job."

"Arrived on time"

"The tech was prompt and very professional."

"Efficient, knowledgeable and communication with me was professional."

"He is always very professional and tells us what we need."

"You service my ac/heating unit semi-annually. Usually, at least once a year I need to have the 2 filters in my unit replaced. I wish you would have those available at the time of the appointment so that I don't have to make a 2nd appointment to have you come back to install the new filters."

"Technician was through."

"Prompt, courteous service"

"David was my tech Besides servicing systems, see ended up taking care of a squirrel that got stuck on a glue board near where filters were- went beyond call of duty freezing squirrel outside house"

"Technician was very mice and knowledgeable."

"Xavier came out to perform semi-annual maintenance. He didn't connect one unit back to power source and didn't connect wires properly to another. This caused another technician (Derrick) to have to come out and hook everything back up."

"They were on-time, courteous and did a good job."

"thorough, friendly and explained what was done"

"Technicians always friendly, on time and efficient"

"Very efficient and courteous . Expl9 everything to my satisfaction"

"Left cover off unit & had to be called back. My deck covered with big muddy foot prints"

"The technician was on time, polite, efficient and informative."

"Courteous, knowledgeable"

"good friendly service"

"The person who came out to service and check the HVAC system was very knowledgeable and even repaired the system during the tune up."

"The company policy of scheduling an AC outside unit tune-ups in March when ambient temperatures can be in the low 50s degree range coupled with a cold-water cleaning of the unit could lead to the outside unit failing to operate or not work properly even though the unit initially checks out with the standard diagnostic equipment. We appreciated that the company after being told that the unit was not functioning, had a technician return to evaluate the problem that same afternoon. Several different remedies were tried including cutting the low voltage line between the outside unit and the inside air handler and then spicing the cut wires back together when it was determined that the problem was not caused by a faulty line. After several other remedies were tried including changing out a part which was not causing the problem (thankfully we were not charged for the new part), the correct diagnosis was finally arrived at which actually was to let the unit simply dry out and warm up."

"Xaviar did a good job."

"Very professional and courteous. Knew his job"

"Xavier was polite and efficient."

"Arrived on time called when he was on the way. Thoroughly checked air condition unit. Found no Freon (or equivalent ) leak or shortage. First time Nick had serviced the unit"

"Great service"

"The technician was polite and handled himself professionally."

"The technician explained potential issues with a freon leak in detail and helped me understand what to expect as far as future service or replacement. He was extremely knowledgeable and also friendly and easy to talk to."

"Polite techs and they instill confidence in the safety of our equipment"

"Seemed thorough but did not run units."

"Technician was courteous and knowledgeable"

"Steven is a very thorough technician with a pleasant personality."

"David is an outstanding technician, dedicated, knowledgeable, committed to excellence and providing full services."

"Very very professional and very congenial"

"When there was a problem, Service Experts solved it and admitted their error. Technician was very pleasant."

"Thorough, professional and courteous."

"On time, courteous and did a good job"

"He answered all our quesrions"

"The technician was thorough, thoughtful, and courteous."

"Very courteous and professional"

"Appearance and Customer Service. Skilled and polite Technicians."

"All of the men were very friendly and helpful took great care in doing their job"

"I wasinformed with the work that was been doing"

"Damian is polite and very knowledgeable about his work. He was able to clearly communicate to me how he was trying to problem-solve the situation. I appreciated his concern for my familys safety and comfort while dealing with no heat. He went the extra mile to find the root of the problem to ensure that this issue will not repeat itself."

"Good service on time"

"Technician was very polite and helpful"

"from the request for to completion, I experience total professionalism and customer satisfying service."

"He was on time and effecient"

"The installation went smoothly and was minimally disruptive"

"Your staff were helpful, knowledgable, prompt, communicated well, left the work area neat and clean."

"goo work"

"Everything went as well as I hoped it would"

"helped well with problem"

"Quinn very attentive to details and prompt. He knew which bulbs my system needed and installed."

"Technician was prompt, courteous, helpful, and didnt try to sell me things I didnt need."

"On time, efficient, everything went fine."

"They responded quickly to my call for service, arrived 2 hours earlier than projected and communicated promptly concerning the problem with the heating thermostat."

"He couldn't have been any more helpful or thorough."

"They came immediately and did a thorough check on the unit to get it functioning again."

"He was courteous and knowledgable"

"Very professional and spent long time in resolving the problem."

"Damian was friendly and thorough."

"Xavier arrived on time. He was professional, personable and explained & performed needed service timely."

"Each visit by Mr. J. Stafford we're professional. He was polite, arrived early, explained the problem with my system and made sure I had heat before he left."

"Great service"

"Quinton did a grreat job on the regular maintence and the PureAir system. He also installed a new UV light system."

"Great service, very courteous and friendly service people."

"The serviceman called ahead. When he arrived he had his boot covers on, and presented himself very well."

"This tech is always very thorough and professional"

"Called to let me know they were on the way. Both technicians were friendly and courteous. Also provided simple explanation as to why the upflow case need to be replaced."

"Xavier arrivced on time , called us a few minutes before to let us know he was on the way and was polite and professional."

"We were pleased with the prompt service..."

"Great company, Great monthly service agreement, Great technicians, Excellent work, need I write more? Steven did a great job on this Winter tuneup so buy him a BigGulp Coffee and two Cream-Filled Chocolate Eclairs !!!!!"

"Service was as scheduled and proceeded quickly and quietly"

"Damien was extremely thorough and after he was finished, he explained what he checked and the results"

"this mess started on 12/19 -call started our as standard winter maintenance call - then turned into a disaster that still hasn't been completed - was told filters need to be changed when whole kit had been replaced in August - then told that UV lights had to be replaced - showed tech where check had been processed for 2 filter kits - he came back the next day and said he changed filters and that bulbs were really ok but ballast needed to be replaced - told me ticket would be kept open so never got any paperwork - also said would check and let me know when part would be available and if under warranty - tech left and shortly after he left noticed house was getting cold - heat wouldn't come on - different tech came out and discovered unit was unplugged - if he unplugged unit, how could he tell ballast was bad and bulbs were good if no power was going to unit - 2nd tech also stated ballast might not be available since component had been reconfigured since furnace/filter units were installed 8 years ago - took 2nd tech less than 5 minutes to get unit plugged in and heat going - noticed on Saturday, Dec. 22 that appointment had been made for 12/28 between 9 and 11 when I specifically told first tech that would not be available until after 5 on any day before first of year - never heard from tech abut availability of ballast, cost, etc but discovered when called to get appointment time changed that the appointment was set up to change filters that supposedly been changed on 12/20 - she said she would check on status and changed appointment to Wednesday, Jan 2 between 12 and 2 so I could arrange my schedule - this would give a week for somebody to tell me what was going on and what, if anything ,needed to be repaired- at this point have not heard from anyone concerning this mess"

"Timely, polite, service nformative"

"I was content with all aspects of service and hardware....Starting at my initial contact with a service representative and ending with a solution provided by the Technician."

"I am not trying to dis anyone as they are trying to solve problem and have been here many times. But the brand new "expensive" Lennox unit still makes a noise periodically that is bothersome in itself and of concern that something bigger is not right"

"Came the same day that I called. Explained what was wrong and corrected it promptly."

"Nice polite technician"

"Alan knows our house, the thermostats and the furnace. He is courteous, knowledgeable and trustworthy"

"On time--thorough"