Service Experts Heating & Air Conditioning Reviews

"The technician was very pleasant and knowledgeable. He unfortunately did not have the correct filter for my unit."

"Technician very knowledgeable. Able to pin point problem quickly. Was happy to explain situation to electrician so breakers could be fixed."

"Khalil was very polite, dedicated to his job."

"We had to fix the fuse after the visit because our air didnt work. No big deal-thankfully my husband knew what to do."

"This is the first time that a technician has discussed details concerning the service received."

"He was very friendly and answer all my questions"

"just great"

"Very informative and professional."

"Billy was very informative and pleasant."

"Professional service"

"Because the first technicians came out didnt cover or secure the wiring and blew out my circuit breaker and was not able to use the unit for several days due to the wiring sitting in a puddle of water."

"Dis a GREAT job in finding the problem! KUDOS!!!"

"Top notch service tech. Detailed workmanship. A pleasure to have him work here. Pleasant."

"Denzell is very polite and courteous. Explained to me some parts that would need to be replaced what their function was and that it could wait until the next service call."

"Technicians were very friendly, polite and knowledgeable and did their work in a timely and professional manner."

"Excellent service"

"Expert installation and very easy to deal with."

"The tech that serviced my AC was fine--I have a problem with the scheduling. My husband and I are retired and in poor health and usually sleep late. The tech was scheduled for 12-2 on June 18th. He called at 7:40 that morning to say he was on the way, so we got up and dressed and called him at 8:00. He said he'd been routed to another address and then didn't get here until around 11:00. When I make an appt, I expect the time to be honored. He also said your office would e-mail me a receipt for the payment of $331.00, but I have not received it."

"The way the technician explained what and why he did what he did and the condition of my units"

"This was a once a year check on my unit that is leased. I was expecting the one time a year filter change but the tech didnt have the correct size filter with him. Seems like that should have been taken care of before he left the shop. We have had to make a 2nd appointment to finish the job."

"They came in, diagnosed the problem quickly, and did a great job servicing our unit. Couldn't be happier."

"Because of the great job they did and great job they did in thiere work"

"He worked tirelessly to solve our air conditioning problems. He is a very polite, friendly young man and was very thorough in all explanations and options available to us to resolve the problem. We really like this company and their employees."

"technician very promptly, knowledgeable, and professional. Excellent work."

"Very knowledgeable what was needed."

"Denzell was very professional and courteous and provided valuable tips on maintenance of my HVAC unit. He's a great asset to you."

"Neat and clean up went well"

"They called when they said they would and came in and handled a very difficult problem"

"Fast, professional, courteous."

"Service"

"Very detailed and thorough"

"The final repair was great, but it seemed to take several tries to actually determine what the problem was and how to fix it."

"The tech called a sales person to sell me a new unit so i had another company take a look and all that was wrong was a fan motor so instead of spending $7,000 i spent $600"

"Did excellent work."

"I? never receive a change of my air filter because technicians do not carry 20x30x1 inch filters on the trucks."

"Very professional,"

"Sales rep took no notes, immediately tried to tell me if all the upgrades I could buy and then requested to see my two competitive bids so that he could be sure to beat them."

"Staff is friendly, professional, knowledgeable, and timely . My only concern is that your tactics for other services, e.g. leased system can be a little pushy. My technician thought I had be advised of mold. I hadnt and after talking with about the possibility, I bought but I didnt need to be frightened into the purchase; just explained the benefits."

"My central air unit was scheduled for routine maintenance for 18 May 2021. The service experts technical and service expert representative Mr. Bill Hamilton, and Mr. Terry Gaines arrived in the time frame of schedule. They were very professional, informative, and friendly."

"Tech was right on time, polite, and very informative."

"Service Professional, Denzell Rias, represents the 'Guaranteed Expert Service' that is synonymous with the Service Experts' Brand! In my experience with Denzell, I observed him perform a battery of inspections to the AC unit and air flow system that exceeded my expectations. His attention to the critical operational components spoke to his focus & commitment to delivering an air quality to meet my desired comfort level. Mr. Rias insightfully addressed my questions regarding the functionality of the new unit, and provided product recommendations to address my interest in air purification As a Service Experts Customer of 15+ Years, I recommend, with High Regard, Service Technician, Denzell Rias!"

"The tech that came, Denzell Rias. Was very knowledgeable and performed the task in good time and kept me informed every step of the way."

"He was very knowledgeable friendly and wanted to get the best price for me. Unfortunately I got a better bid which included 18 months interest free. He is a asset to your company great customer service. I will highly recommen your business."

"Very thorough and efficient and advised of any items that need attention"

"Late or it would have been a 10"

"Technician was perfectly professional and proficient. Salesperson was pushy and condescending and only offered one option. Lennox product with an $8k price tag."

"He listened carefully. Explained what he suspected was the issue. Followed through and quickly solved the problem."

"Professional and informative"

"Denzel was thorough, professional and courteous. He cleaned units better than anyone before him."

"Friendly. On time"

"We were very pleased with Denzels' uupdate on the condition of our HVAC equiipment and Terry's explanation of replacement options"

"Denzell was great!!! He had to try & figure out what the last person did & found a loose wire finally. I do hope he is the person that comes every time! Please!"

"This time they showed up on time and did what they were supposed to do"

"good work"

"Khalil did a very thorough inspection. He was prompt and courteous."

"Billy was knowledgeable and thorough."

"Technician was on time and wore foot coverings and wore a mask"

"Tech did what was expected and knows his business."

"Thorough check of all equipment"

"Great Services"

"Both representatives were very nice. BUT, I had scheduled a semi-annual maintenance servicing. What I got was part 1 and part 2 of a sales call."

"Tech displayed friendliness, politeness and experience. He really seemed to know what he was doing."

"Always courteous and get the job done efficiently!"

"Technician was friendly and courteous Outside unit looks immaculate"

"Professional and knowledgeable"

"First tech determined problem was circuit board upstairs. Allen came out several days later and said circuit board upstairs couldn't be the problem, and the problem was a circuit board outside. When a new tech came out today, the new board did not fix the problem, and he determined the problem is the fan motor outside. I have always had good service from your company, but I'm losing faith!"

"Denzel was courteous and seemed very knowledgeable."

"Tech was very professional and helpful."

"Because Billy always comes out and takes care of us since the day we purchased out unit."

"He was very professional, explained everything, answered questions...terrific!"

"Extremely knowledgeable, very courteous & friendly, very thorough and reliable, quality work"

"Very considerate and knew what they were doing"

"performed the task quickly and inform me of what he did."

"In & out good"

"Timely, efficient, friendly, self confident, followed health protocols Thank you"

"My tenant said he was in and out quickly and took care of her problem"

"Great Job"

"Technician was very nice and on time"

"Friendly young man and did a good job letting me know what he was doing and the condition of the equipment"

"On time, very polite and quick"

"tech was very courteous and knowledgeable"

"Great service!"

"Very helpful and patient"

"The technician arrived as expected, performed the required inspections and provided information as to the current status and operations of the units. Suggestions were also made to improve air quality, etc in the residence."

"Showed up as scheduled. Listened to my big list. Even worked on obvious upstairs system problem not on list. Implemented my add-on to help with somewhat intractible "pump freeze" issue. took aim at root cause of pump problem. my fingers are tired."

"Very professional and a nice person"

"He did a great job.also showed me how too turn on heat when it shut off.so I wouldn't freeze until we got the part for repair"

"Billy Hamilton responded to my request to service my downstairs unit even though the streets were snowy and my driveway was almost impassable. I am not happy that I had requested service for two days before."

"On time"

"He was very informative"

"No trouble at all."

"The technician looked at my heater and said it had cracks in the heat exchange. I don't think he tested for carbon emissions. Just said i needed a new unit."

"Very professional and listened to my concerns"

"The checkup and the repair was made successfully."

"It took almost a month to fix the back living area heat. The third technician, Cortavious, did everything in his power to get the part I needed and spent an enormous amount of time here trying various things to keep it running in some of the coldest weather weve had so far this weather. This is a relatively new unit and close to if not top of the line. I find it unacceptable that parts were not readily available. I appreciate the care and concern I received from both Cortavious and Trish and in no way fault them as they were keeping me updated and doing all they could to try and get the part and make me happy. In fact its because of them that I stay with yall."

"Cortavius was thorough, professional, assessed the situation quickly."

"The technician made the necessary repair to our boiler."

"He was polite,appeared competent and made recommendations without being pushy."

"They did what they said they were going to do."

"Your representative was very knowledgeable, courteous and readily observed protocol with respect to masks, covers over shoes, etc. while in our home"

"Very thorough and efficient. Good customer service skills"

"Its always a pleasure and a secure feeling to have Alan service our units ??. Love Trish too??"

"very pleasant and informative"

"Arrived in timely manner and fixed problem."

"Excellent technician, professional and knowledgeable."

"Polite and service focused Explained what he did"

"Courteous On time Professional Expertise Explained all aspects of unit and thermostat. Could not have ask for a better group of workers"

"The technician was professional, explained what he was going to do and summarized what the results were."

"technician was excellent"

"Great sense of urgency, works clean and safe."

"I was pleased with the service rep. And thought he did a good job"

"The two young men, Denzel and Anthony, were very professional, polite and friendly. They patiently answered questions I had about how to adjust the thermostat to a hold position, cleaned and checked the unit and replaced parts that needed replacing. I would like to request them again for the next time."

"Provider was polite and appeared efficient."

"Very prompt. Took time to diagnose what our problem was even though it didn't seem to be happening when he arrived."

"Very knowledgeable and courteous"

"Good news, bad news. The system was working fine. A tech came out for our fall system check, and seemed to do a good job, but had to return then next day because the system wasn't working correctly (the heat would not come on even though the temp was below what we had selected). he worked on it and got it working, but unfortunately, we continued to have problems with it. We called today , Nov 30, and another tech came out and got the system working, so we'll see how this works out."

"They were here on time and accomplished the service quickly."

"The office does not pick up incoming phone calls. They do not return voice mails. When I finally got someone to answer after 2 weeks of calling, my warranty had expired by 3 days and was not honored. The manager demanded $1,500+ for the repair. The people were very rude. I called a competitor of Service Master and they gave me a better price and courteous service. I spent $40,000 with Service Master in the past when Paul Selman was the excellent manager. Mr. Marquis is an inept, unprofessional person who cares nothing about customer relationships and I will never do business with Service Master again as a result of his handling of this matter."

"The technician, was new or I hadn't seen him for a while. he was friendly and did a good job."

"Took appropriate time to check units"

"feelling"

"Very professional and knowledgeable."

"Service & technician were excellent!!"

"Courtavius was knowledgable and very professional."

"Tech was apparently NOT informed that I was on his schedule for my original scheduled appointment, so it was not the tech's fault when I was forced to reschedule, as a result of poor communication from your scheduler to the tech. In spite of this inconvenience to this customer, I never received a message of apology from the tech himself."

"Timothy Williams that came out to do my Annuyal Maintennce to ourGas Furnace had never been to my house to do it. He told me in detail exactly what he was going to do to my Furnace and gave me the results of his findings which had no problems that needed to be service."

"He fixed the thermostat which solved the problem!"

"Seth was a very knowledgeable individual and explained our current situation and offered several solutions."

"He is a very nice young man."

"The problem was resolved"

"on time. efficient. communicated well."

"professional service"

"Techs arrived with masks on. They were on time. They cleaned up after themselves. My A/C works!"

"They arrived on time, and they completed the work within the promised time period."

"apparently the technician knocked a drain pipe loose that drained in to our living room ceiling and stained the ceiling. don't think there's much damage but they need to be more aware."

"Very helpful with warranty issue"

"on time and call ahead"

"Very efficient service. Nice technician."

"Timely, professional and efficient."

"Always prompt. They Review things that need to be done before doing them. Very polite while in house. Clean up afterwards. Service Experts is a great place to do business with."

"He had everything that he needed in his truck to prepare my furnace for the winter. In past years the tech did not have either the correct furnace filter or light bulbs on his truck. Therefore, he would have to come back."

"Cortavius was very respectful and professional. He put forth extra effort in trying to solve the severe vibration in my attic air handling unit. He stayed late into the evening, doing all he could until we appeared to have the problem solved by more firmly mounting the squirrel cage/blower wheel assembly. The vibration is indeed not as severe as before, but after living with it for a few days, there is still vibration that can be heard throughout the house. I can even feel it on my pillow when I lay me head down in our downstairs bedroom. Since Cortavius replaced the motor, I believe the Goodman blower wheel/squirrel cage (that was replaced by Service Experts a week earlier) is not completely round or is out of balance."

"Services were performed within the time frame."

"No reason"

"Courteous, explained the issue well and solved the problem with bleach. Need to use bleach in the spout. Call plumber to flush the drain if air goes out again."

"Technicians were on time, polite, masked and efficient."

"Service"

"I am very happy to work with Alex Rodriguez. Please ONLY send Alex to work my account. I work with you because of Alex . . . . Pat Patton"

"The technician was very polite and fixed the unit quickly."

"everything was great"

"Mr. Sharp recommended a "Mini-split" HVAC system for our house without verifying that the equipment would fit into the available space. When the installation technicians arrived they were unable to install the unit. This was a waste of our time as well as the installation technicians."

"Was contacted for my annual service as part of the advantage plan. Technician surprised that the 1 year filter should be replaced at the one year service and said usually home owners do that. It is my understanding that this is part of the plan. Then I am informed that this filter is not in stock and he will need to return another day. If I am scheduling a 1 year maintenance appointment as part of this plan I expect the technician to arrive with all the supplies needed to perform the recommended service and understand his responsibility to a member of this plan."

"polite effective"

"The agent I spoke with on the phone was friendly, courteous, and very helpful. The technician who serviced my unit was also friendly, kind, efficient, and gave me all the info I asked him about."

"Tech exceptionally pleasant and knowledgeable."

"."

"Technician was prompt, courteous, professional, and friendly."

"The technician's care and diligence to solve the problem correctly towards our AC unit--he did not rush to get through with the job quickly."

"Khalil is a kind, polite young man, didn't waste time, and completed his task promptly."

"Quick arrival! Alan did an efficient and professional job."

"PROMPT SERVICE WHEN WE REALLY NEEDED AC"

"great service/technician"

"very good, however you charged me $272.00 for a $90.00 part. Come on guys. i know you have to make a profit but this is not right."

"Billy Hamilton helped us pick out the condenser model that best suited her needs, and he was also the one who helped us select both our new AC unit as well as the Mini-Split unit for our sunroom. We are very happy with his service. The installation happened faster than initially estimated, and we are very happy with that, too."

"He just used water to clean the outside unit!!!!"

"The technician was very knowledgeable about the problem. Service was very expeditious."

"They explained the new system, and it was installed to my satisfaction."

"Prompt, courteous, And informative"

"Cortavious explained what he was going to do and then the results"

"He was extremely helpful and told us what we should in case it happened again. Definitely recommend him again!"

"Alan gave great service and was very knowledgeable and helpful. He was a 10. But the fact that there was a problem that dated all the way back to the installation of the system that should have been found and fixed years ago ... the company gets a 2!! Alan made it right, but it should not have happened at all or taken this long for someone to find it. So, Alan 10, company 2!"

"The service was promptly, courteously and professionally performed. I was given information in terms I easily understood."

"Went above and beyond service. Replaced inferior filter with more efficient one."

"A very smooth and professional process."

"Professional, thorough"

"very through and imformative"

"ALL involved did simply an amazing job!"

"Was on time and seemed eager to serve long standing customer"

"Khalid was very careful to not let my dogs out!"

"The technician showed me why the air conditioner failed and how I could prevent the problem for recurring."

"Very professional, on time, and explained everything. He told me what I needed and also changed the filter. Very friendly."

"Cornelius, was very professional."

"Arrived in a timely manner. Diagnosied the problem . And got ac back up and running"

"They an more an hour last, and didnt get a courtesy call."

"Service technician was on time, answered all my questions, and helped me understand the numbers that I was looking for."

"The tech was very thorough and knowledgeable regarding the service he was providing."

"Efficient service report on the unit"

"Technician was excellent. Very knowledgeable and personable."

"The technician was prompt, friendly, and professional."

"Rep. Needs to listen to customer a little more bout needs or problems! Would have solved all the problems we had!!! Im 72 yrs old but I know when Im being ignored Sorry it happened. Gary Nolen"

"Issue solved quickly"

"Arrived wearing a mask and was prompt."

"Richard was knowledgeable about AC system, troubleshooting and finding the likely culprit for the issue. Fingers crossed the thermostat replacement solved the problem!"

"Dependable, quick to respond"

"Courteous, professional, quick response"

"Service person polite and efficient."

"Competent technician."

"I was satisfied with the service provided."

"Technician was courteous and on time."

"Technician was very professional and nice."

"I know them, they know me. I trust them and they tell it straight to me. When its bad news, I believe they have researched and tried every possible option to make it good news. Today was a good check up and they did a thorough inspection I know."

"Tech was extremely courteous and repaired unit very quickly and explained what was going on."

"Alan always does a great job for us."

"Khalil was very professional as was he very polite and mannerable."

"Tech seemed very committed to doing a good job.... And he did........"

"All were very professional from start to finish"

"Khalil was very professional and technically qualified. He was very polite and did a great job."

"On time ,neat, respectful, knowledgeable,explained carefully any questions I had,personable"

"The technician answered all of my questions and fixed the problem. He did a great job."

"Time spent on unit and cleanliness of unit when tech left."

"Friendly,nice"

"Alan is dependable, knowledgeable, thorough & polite."

"Technician was good, helpful, explained answers to my questions."

"The technician, was friendly, qualified and did an excellent job inspecting and servicing my AC, units"

"Techs were very nice and professional. Did the job in a timely manner."

"Very professional & knowledgeable."

"Tech was on time / did an outstanding job."

"Hoang was very courteous, informative and helpful. The units were clean and functioning correctly when he left."

"On time, careful, explained everything."

"The first tech Damian diagnosed the problem immediately and contacted the second representative Junior Sharp to advise me of my replacement options."

"Technician was an expert. Asking questions about the issue then about the history. Did not start service action with out understanding what was the true problem. Them he worked methodically, eliminating possible causes. After locating the fault he did a verification of fault and them a verification of fix. Delightfully experience."

"very courteous technician"

"My technician was friendly and extremely conscientious in completing the service and answering all my questions."

"He took his time and didn't rush. He explained that that there was a noise that he oiled and should take care of the problem."

"Tech was on time. He did wear a mask, was professional...and even asked for a broom to clean up????"

"Service performed quickly and efficiently. Technician remembered where everything was."

"The job in which the Technican was request to do was performed in a very competent and professional manner."

"ON TIME -PROFESSIONAL-POLITE-HELPFUL"

"Arrived on time and was respectful and friendly"

"The technician does a good job, also the salesman is friendly. But both were trying to sell a lease program for a new system that was the worst predatory lending Ive ever encountered. If this company is willing to do business this way, I wont be using them anymore."

"Alan is always very polite , professional, and honest, as well as very qualified."

"COVID-19 precautions were not taken -- no mask or gloves. I had to set the parameters of the technician's service at my house. The outside condenser unit was not thoroughly cleaned of debris."

"Tech on time. Professional. Followed the plan."

"Unpredictable service."

"Technician did everything I expected and was courteous."

"Cortavius was on time, knowledgeable, and did a great job servicing our systems."

"Tech was courteous and on time."

"90"

"90"

"90"

"90"

"90"

"Always on time and efficient."

"Friendly, respectful and informative and scheduled us for just what we wanted"

"The techs were very good and thorough and considerate of my COVID fears. My only nearly down was for a dink in my sheet rock going up the stairs. They should have informed me of the damage."

"The Technican arrived as scheduled. He completed the inspection in an efficiently manner. He explained what he did."

"I pointed out 2 issues to your technician. Neither were addressed. The first was that the HVAC unit that you installed last summer failed its inspection when the county code enforcement officer reviewed it. We agreed that the issue was a minor one which could be easily addressed. However, he did not address it or, apparently, inform your office that it needed to be addressed. The second was that the HVAC installers disconnected the gas line to a space heater that I have been using for many years. I told the technician that the loss of this appliance was a major inconvenience to me, but he didn't address it or, apparently, inform your office that it needed to be addressed. Finally, when he finished, he simply left. No "Mr. Gates I'm through down here." He just got into his truck and left."

"Did not like his attitude and wasnt upstairs long as other tech were .left dirty filter up stairs and I cant get up stairs to throw out if he even changed it .sales rep came by he didnt know the program I was on and was pushing for me to buy another one.dont want either one back in my home. Have been with se to long to be treated like that. Tonya in office was very helpful and polite and took care of problem. Sales rep needs to learn his programs if hes going to be selling them."

"Alan is always the best. Always on time and takes extra care to make sure everything is running properly!"

"Timely, courteous, knowledge"

"Courteous, efficient, through"

"Nick did an EXCELLENT job in explaining system options. Very informative with future options for us to consider"

"Very thorough."

"Nick seemed to do a very thorough inspection of our a/c system and advised us that he was unable to properly test the freon level b/c it was not warm enough outside. He told us if there was a problem to call in & you would send someone back to check freon and waive the service trip charge. He also indicated that we could not provide a printout of my service yesterday b/c your technicians are not using the handhelds right now due to the COVID-19 situation. He said that I would be emailed a report but I have not yet received it."

"Gracious and diligent service men."

"Pleasant and efficient."

"polite, efficient and informative"

"Professional and knowledgeable with clear explanations"

"The guys were very professional, clean and very nice. They had my equipment up and running in no time at all. The last time I had units put in my home it took all day long but I understand this time there were more men doing the job then before."

"good service"

"Service personnel very efficient"

"Jonathan called to confirm en route and estimated arrival. Arrived well within appointment time window and worked quickly and efficiently"

"Technicians were polite and pleasant. Outside unit is the cleanest I can remember. They did a great job"

"Excellent work"

"Use Nick every visit because of quality work and timely appointments"

"Prompt friendly service"

"Courtavius and his helper were timely, efficient and courteous."

"Quick response and great technician."

"The technician was very courteous He found the problem, explained what it was and I realized I had other issues because of he. He explained what I could do to alleviate the problem, how to deal with it and where to get supplies."

"Extremely professional, personable, knowledgeable."

"Tec very careful and caring in our home"

"The technician was prompt and completed the work in a timely manner"

"explained everything very well"