Service Experts Heating & Air Conditioning Reviews

"Your technicians never cease to amaze me. As they always explain what the problem is where I can understand and then fix the problem"

"The men who installed our units were competent, problem solving, courteous and efficient"

"Excellent Technicians, Billy and Denzel !!!!"

"They have always been on time and very honest with the problems."

"I have always had good service. The techs are always professional and don't waste time."

"Reliability and response"

"Didn't fix it"

"I do not give recommendations"

"Couldn't solve the problem"

"I? have recommended Service Experts to my neighbors and friends."

"The men were both polite and explained all of their work. We would be glad to have them back for any future problems."

"Great work, professional and very customer oriented."

"The customer service is great over the phone. The technician is courteous and knowledgeable."

"porfessional and courteous service"

"GOOD WORK, ON TIME DONE QUICKLY"

"Overpriced and underperformed"

"I had requested and scheduled a service visit the week before this visit, but no one showed."

"Great service"

"Great service"

"My husband and I feel Denzel Rias always services our units in a knowledgeable and professional manner"

"Very professional and seem to be honest technicians. Respectful of my home and focused on taking care of my equipment."

"The customer service I received was stress free."

"this appointment was a rescheduled appointment because I had two previously confirmed appointments that no one showed up or called to tell me why. This was after I called twice the day of the appointments to verify my appointment. Tis has happened before also. Some one should have called. I have used your company for 26 years. I am not sure if I will renew my contract."

"excellent service technician - billy"

"Very pleased with technician"

"Technician communicated effectively and was skilled in what he was doing."

"Excellent service."

"Proposed new system at twice the cost of a competitor. Fixed problem for $300. Proposed cost by Services Experts - $18,500."

"Billy,answered all our questions and helped setting up the Wi-Fi."

"The sales guy was a bit rude and acted like they didnt understand what they were there to do"

"Long time customer who uses your preventive maintenance service"

"On time visit , Ian and Denzel very polite, quickly fixed my problem."

"Sales Rep pressures people to make the purchase. I don't like being threatened."

"Super nice guys knew quickly how to fix the problem"

"Billy, the technician, very informative and explained all that was done."

"To expensive."

"I have received services, including two replacement units, since 1970 and have zero complaints in all this time."

"the technician did a good job diagnosing the problem, getting the part and fixing it."

"Seem very customer friendly!! Always courteous"

"Because the two techs, Billy and Matt, did such an outstanding job."

"John Whitfield always does such outstanding professional jwork when servicing our furnace and air conditioner. He has found a few issue in the past despite our furnace being but seven years old and always fully corrects the problem. He is very informative and answers fully any questions we may have. He deserves a 10 rating in our opinion...John is pleasant, respectful, and very knowledgeable about our furnace or air conditioner."

"Efficient, dependable , informative"

"SERVICE"

"Billy was excellent with his service and communication in my home."

"Technician and helper were very upbeat, knowledgeable about the system and cleaned up really well too Covid precautions were used also, which made us comfortable about having people in our home."

"Rep was an expert and resolved my issues!"

"Sales agent has not returned my calls concerning changing my contract, I called before the contract was up. Ian Rasmussen stated he would come to see me Monday, October 17, 2022 between 2pm and 5pm but he did not show up not did he call"

"I have used Service Experts for probably 25 years and always been pleased"

"The problem isnt with the technician - its the schedulers. I stayed home for a 10-12 appointment and no one came. The tech called and wasnt given the appointment time correctly. He ended up coming around 4 that afternoon but I had to call him."

"Ilike the service your company provide"

"Good service"

"Service tech's are great. Office staff not very responsive."

"The technician was very informative and courteous."

"You guys are expensive"

"I like the service,and everyone that comes to my house is great."

"Was saying we need system when we did not!"

"On time and courteous plus very thorough."

"Friendly, trust worthy, timely people to work with"

"Most techs seem knowledgeable and are professional. Prices for work are too high"

"In coming down from the attic the tech broke one of the steps on the attic ladder. The supervisor said he would make arrangements to have it fixed. I have not heard anything yet."

"Service Technician Denzell Rias continues to exemplify the Professionalism & Technical Expertise of the Services Experts Heating & Air Conditioning Brand. Denzell's high-level Professionalism & Customer Focus was 1st demonstrated by his call-ahead informing me of the delay in his scheduled arrival, asking if the expected arrival time would create an inconvenience and confirming my availability. My confidence in Denzell's expertise, once again, was re-affirmed by his competence in performing the maintenance checks of the HVAC Unit. Denzell identified potential opportunities for moisture to compromise the unit and performed preventative measures to assure proper sealing. After which, Denzell explained to me what measures he took and why. I commend Denzell for his integrity as he has proven consistent in upholding his commitment to quality service. I offer both a 5-Star Review and High Recommendation of Denzell Rias as he is firmly my Preferred Service Experts Heating & Air Conditioning Service Technician."

"My rating is midway. Customer service was great but the prices are unbelievably high. I went with another company for my capacitor repair and door latch repair, a $30 part for capacitor and a few new wires on the latch, your company charged me a total $680. Another well known reputable company charged me only $225. Not to mention online scheduling scheduled me a date and time, confirmed it via email and they never showed. I called and she stated there were no technicians avail for 2 days. The heat index was 104° that day."

"When servicing my heater the tech broke a step on the pull down ladder to the attic. I was told arrangements would be made for repair. Have not heard anything at this point."

"The technicians take good care of the equipment."

"Professional service people, knowledgeable and quality service."

"The technician was courteous."

"They been working on the a c all summer and we still don't have any air."

"They arrived 6 hours later than they said they would arrive."

"Ian and Dalton worked well as a team. They listen to your concern , troubleshoot the problem , resolve the issue , and they are on their way to the next customer. I was glad to see some competent technicians that care about their job and take care of their customers. Keep up the good work because I will be contacting you with another project."

"Technician was very friendly very knowledgeable or shoe covers inside was fast and efficient in servicing air conditioner"

"Billy the technician was friendly and thorough!"

"Overall, service is goof"

"Overall very satisfied with the company but had many issues with the new centralized customer service out of Texas, very poor compared to what we had before"

"The only reason I did not give your company a ten is because they do not offer services on the weekends"

"Always quick to respond and solve my problems"

"I really liked the quick response time. I didn't like the technicians were scheduled for 8-10am but showed at 11:30am. I didn't like trying to be sold an entire new unit that no one could tell me the actual cost of (not just a monthly payment). I really liked the technicians. They were very respectful and I felt the price was fair. I was told a part needed ordering and would be in on Monday with possibly Monday evening installation. I have called asking if the part is in and a call back to schedule service, but i have not heard back from service experts. Im glad the techs could fix the initial cooling issue but I dont know why I'm being neglected."

"Technician was courteous and respectful. Did a wonderful job cleaning unit"

"Denzell was professional and courteous as usual. He is an excellent technician."

"Easy sign up."

"Excellence of the service provided by the service tech."

"Seth was very easy to work with."

"Service"

"Have always done excellent work and are reliable with their service."

"prompt, quick diagnosis, good explanation of possibilities & solution"

"The technician was very personable and seemed knowledgeable. He wanted to make sure that the problem was fixed and that the work was done correctly."

"Friendly techs"

"Fixed system quickly. Response time for appointment was really good."

"Ive been able to get technicians out quickly when I have an issue. I like that Im given a timeframe & it has always been met."

"Got an appointment the same day I called. Dalton, the tech, was very knowledgeable and professional. He solved the problem quickly."

"All the guys did a great job. Fast and clean work."

"Billy was our tech again and was great and very informative as to the condition of our equipment and our needs. We trust him and love having him service our equipment."

"On the phone, I was told that the tech would be there on 7/2, between 2-4. I got a call on 7/1 (evening), with him telling me he that he was going to be late for his 7/1 appointment....did I still want him to come. I was expecting him the next day, but it was a 95+ degree week and my tenants had been w/o a/c for several days. So I said OK to come that night. My tenant said he came & said he didn't have time to work....he would be back the next Tues or Wed. (this was the July 4th weekend and I guess no one wanted to work on the holiday....even tho' I was told they'd be there on Sat). What could I do.... The following Tuesday...no call. The next day (Wed)...still no call. So I called and was told that the tech had an accident and they didn't know if they could get a replacement tech out. (still a 95+ degree week and tenants with no a/c). The tech finally got there on Thursday (7/7) and the a/c was back on. I did not consider this good service."

"So helpful"

"The agent was great! He had my central air blowing cool air in less than 10 min!!"

"Arrived on time as scheduled to service AC unit. Team replaced filters and cleaned unit. Had a specific complaint that unit was surging. They advised cleaning the unit should fix the problem. Unit still isnt working properly. This is the second time you guys have come out and still havent found the problem"

"Prompt in resonding during this difficult heat wave, always polite and professional. This is true of all the technicians who we dealt with."

"Technician was knowledgeable and polite."

"Denzell has serviced my system several times. Always on time and efficient."

"My techs were perfect in every way. Nothing was lacking. Your service was excellent, thanks to Ian and Dalton."

"Everything is always simple straight forward and efficient. Always arrives in the window provided and answers all questions without hesitation."

"Not enough experience commercial tech"

"I would normally give a 10 but wasnt pleased that I was told that it would cost $500 to have you locate a leak after paying $370+ to add Freon. After this i saw an add from a company stating no charge for locating a leak; charge was included with price for adding freon."

"Quality of work good, scheduling was a challenge."

"Competent, courteous, friendly, on-time or earlier."

"Fast. Knowledgeable. Good communication."

"The service guy showed me pics on the coil. It is rusting. I asked him to have someone call with a price. No one called that day On Friday I called and told the gal that answered that I still needed quote She was sending request to sales and said someone would call within an No one called. I guess I can find another company that sells the brand I have and ask them for a quote"

"Allen did a great job diagnosing the problem with my AC unit that kept freezing up. He was very polite and professional!"

"Mark and Austin were awesome! They came and did an excellent job taking out the old and putting in the new equipment."

"Billy was very nice. Took his time. Explained everything he found. Good or bad."

"Very good service, on time, took time to do the job right. Friendly and professional."

"He came out did not to sell anything and was honest"

"Quick service. Technician was very friendly and helpful."

"I have used this company for many years. They are very dependable."

"Very good service"

"Billy Hamilton was our service technician and he performed the inspection of our systems in a timely and professional manner."

"Both Courtavis Coleman and Alan Rose were very professional and knowledge about our three units. They worked quickly and got the work finished. Had spent a year trying to get the company who installed the units to honor the warranty on the coil. Service Experts did not have a problem and the new coil was installed with a few weeks. We will not use anybody else in the future. Thanks"

"Billy did an outstanding job on my heating/ac unit. He and my dog even remembered each other."

"Service Experts are reputable, shows genuine concerns for your issues, have quick response time and remedies to resolve your issue efficiently."

"Very satisfied with professionism of all employees I dealt with from customer service to salesman to service techs"

"Because when my husband and I bought our system, we chose the Platinum Maintenance Plan because of what it offered. My husband died unexpectedly shortly after. When I asked the tech during fall maintenance 2020 to have my yearly bill sent to me, he told me to call the office and asked to have it billed monthly to my credit card. He told me they weren't sending out monthly bills anymore. After I did this and my a/c went out July 2021 I was told I no longer had the Platinum Plan and it had been done away with. Then I find out that Lennox coils are poorly manufactured and Lennox has known since 2010. My coil had to be replaced and I was charged $1100 for 2 hours labor. Then, the technician told me the only way I could have the Advantage plan (which is the new name for my plan) was to totally replace my 4 year old unit. I contacted the person that he gave me the contact information and never heard back. I get the feeling that this was done intentionally. My plan should have been grandfathered in and it's just poor business to do anyone this way, much less a widow who is on a fixed income. I should have the plan I signed up for at the beginning and it should be reinstated. I have every piece of correspondence and all my paper work. I was never notified that any changes were being made or given a chance to say that I wanted to continue with my original plan."

"Khalil, the sales consultant was very knowledgeable and gave EXCELLENT customer service!!! Also Mark and Austin the technicians did an GREAT job installing my AC system!!! They were very respectful and gave excellent customer service!! Highly Recommend Khalil, Austin and Mark !!!"

"Technician did not have the rt filter to complete job on same day. Made me wait all day for him to install correct filter on the next day."

"Great service"

"Been doing a great job for many years"

"I appreciate the quick service and professional customer service."

"Billy is an excellent and dedicated individual. He went out of his way to complete the appointment as promised."

"Service was not performed"

"The tech that came out to check my new A/C unit was very knowledgeable and polite. The tech was able to assess the issue and found that the prior crew that installed the new HVAC system did a subpar job and is supposedly getting this info to the correct people to get this unit repaired properly. I am just waiting for a response now. This issue alone is why some of the ratings are low."

"Did not deal with the current problem. Needed a blower not a new unit."

"Didn't fix it the first time. Had to call back two days later. Late in arriving. Etc, etc., etc."

"Very professionally service my equipment"

"Excellent Professional service provided"

"very pleasant. discussed filters with me and we agreed I was using the right one"

"Your people are always very professional, courteous and on time."

"The technician was punctual, respectful and professional! He repaired our A/C in no time flat! Expert service at it's highest degree A+"

"Always excellent"

"I requested Allan for service when I mad my appointment. Denzel came instead and he was not wearing a face mask or shoe booties. He dropped my filter I provided and promised to bring me a replacement which he has not done to date."

"Fast friendly and instills confidence"

"Always professional."

"Billy was very professional and friendly as he performed his inspections."

"Billy serviced the AC and did a great job. He was friendly and professional."

"I have always had efficient service from your technicians."

"he was on time performed his duty with professionalism and skill all while being kind and friendly."

"ALAN FIXED MY AC AND GOT IT WORKING -- HE IS THE BEST YOU GOT-- GIVE HIM A RAISE !"

"Billy was a PRO at what he does. I am ruing the A/C now with zero problems!"

"The AC experts were informative during the whole process and kind, east to talk to."

"Billy was very professional and as always did a great job"

"No complaints, service was on time and swiftly done efficiently."

"Very timely and professional. Excellent Tech/Repair employees!"

"professional, on time, experienced"

"COURTEOUS, ON-TIME, MASK WORN DURING VISIT"

"Did everything extremely well and very polite."

"very pleased with the men that came to check my heating unit."

"Had to ask the technician about what he did. Usually the tech will go over what he did. Also had to ask him to go back up in attic and retrieve the old filter."

"The technician Jay was: very friendly and informative of his findings."

"Billy and Seth were on time, professional, courteous and helpful. They explained everything about the results of my maintenance exam clearly and were very informative. Excellent service!"

"Dalton very professional"

"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."

"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."

"Clean courteous and quick"

"easy"

"Both technicians were very courteous, and respectful. They did a very thorough job inspecting and cleaning our air and heating units"

"I wasn't excited about the unit going out but Alan had warned me that I would be lucky if it lasted until I sold the house. Unfortunately it didn't make it but the first crew that came out explained it was going to be cost prohibitive to repair it. Repair vs. replacement just made sense. The installers were a a great pair of guys. I could not have asked for anyone better."

"Made sure system was working correctly"

"Denzell was great!"

"On time, courteous,"

"Again, 4x now the tech doesnt have the right filters. Then was told ibwill bring them back the next day ..no show.. i called and ask for the filters myself.. i will install them myself...i pay too much for the the company not to know my filters... discount"

"Excellent work getting me heat again However I think they could possibly have had a plan before the last minute on how to get the equipment to the install site."

"On time. Tech courteous. Efficient."

"The tech was super helpful. He quickly diagnosed and fixed the problem after I had multiple issues with other technicians."

"Very professional! Took his time with each system. Explained what he was doing and why"

"Was friendly and expedient."

"Continuing to experience a pinging /banging sound in my Service Experts installed Water Heater. Although i have contacted the 901-373-4000 number 9 times seeking resolution it still has not been resolved."

"on time did the inspection in a timely manner."

"Billy did an outstanding and professional job. He was very polite, informative, and had great respect for my property. Job done perfectly well."

"Professional, courteous and helpful"

"The guys got up on the roof and did a great job adding heat to my wall-mounted splits."

"Service Experts Heating & Air Conditioning consistently delivers Responsive, Dependable Service, Professional Expertise and Competitive Value."

"on time did what they had to do made sure I was satisfied and asked if there was any questions."

"The technician was very knowledgeable and efficient."

"Because of the timely respond of service and the attuded of the service member"

"Good service, friendly technicians."

"Dalton was early, masked, very polite, and efficient. All of your service people are wonderful."

"Billy, tech, was on time, friendly, knowledgeable and answered the questions I had."

"Alan is great!!! He has been so helpful. Also, when I called the office about my filters the young lady I spoke to was so helpful. I appreciated the return call keeping me updated."

"Great information and very helpful."

"nice and courteous tech"

"Great service as always."

"perfect"

"Billy was respectful of my time, home and provided excellent maintenance service."

"Alan is familiar with our system. We always request him for service."

"Technicians arrived on time. Very polite and considerate. Explained what they were doing."

"Excellent service & friendly"

"The service people were very attentive to my concerns and asked how things were going concerning an issue I had earlier this year. I felt they did a very thorough check of my system."

"I? had 2 techs come that day, so Im not sure who 1010 is. However, I? reminded the operator when I? made the appointment that I? needed a 20 x 30 filter. The tech did NOT bring the correct filter. After the first tech left saying everything was fine, the system kept shutting down. I? removed my old filter, but the system kept shutting down. The second tech said he received no error codes and all was well, just let it run awhile. The system shut down before he left the driveway. He came back and checked again and suddenly I? need a new system. He said he would come back on Monday with someone to help remove the unit cover. It has been a week and I? gave not seen anyone. After nearly 15 years, I? am taking my business elsewhere."

"I HAVE BEEN A LONG TIME SATISFIED CUSTOMER."

"Billy was on time, very professional, and very informative. He explained what he thought needed to be done and left the decision up to me"

"Great service."

"They got in and took care of business."

"Good technician- explained everything"

"Arrived on time. Promptly assessed the problem with my furnace, corrected it and explained what the problem was."

"He was very nice & explained everything he was doing."

"Terry Gaines and Khalil were at my home to access the problem with my system and the most economical way to address it. They were very thorough and promised to have the repairs done by the end of the week."

"He was wonderful!!!"

"Khalil was super nice and efficient, and went above and beyond by recommending that I could cut down on dust in my house by getting liners for my return vents."

"Billy Hamilton was our technician, and we have worked with him for many years. He is one of your most outstanding employees."

"Billy is always on time, very friendly and knowledgeable"

"both Terry and Billy were professional and explained all my options"

"Very efficient on the job"

"The technician was very good at explaining everything and was a very clean worker and took his time."

"Alan Rose always takes good care of me."

"They were knowlegable and professionable."

"on time polite knowledgeable"

"Always very professional"

"I have always expected the most timely and professional service from Service Experts and their Service Technicians and I will let it be known if it doesnt meet my expectations!"

"I was pleased with the work and the fact that he explained to me all that he did."

"Timely"

"All of the workers who were here were very helpful. I do not know exactly any one person Im rating"

"On time, fast courtesy service"

"Arrived on time and wore masks in the house"

"Thorough and professional"

"Service"

"Efficient and on time."

"In moving a ceiling tile some white stuff was on the floor and I had to run the vacuum. Maybe part of their service call should include cleaning up the mess that is made."

"Accurate diagnosis of problem"

"Although they fixed the problem, there would have been no problem to begin with if the semi-annual service had been performed properly in the beginning."

"The technician was very polite and nice, even though they poor guy had to deal with rain and wasps"

"Great job made me feel comfortable"

"The service man came right on time and did my check quickly and efficiently"

"Very pleased with workers and how they performed the installation job.,"

"Very efficient and professional! Did an excellent job of cleaning and checking system!"

"Timeliness was good but actual check of cooling system unsatisfactory."

"It would be 10 except I don't know if it will last. I have had other work that seemed fine until it wasn't. But if I didn't have reservations about how long this would continue to function properly, it would be 10."

"I am still waiting two weeks later for a promised phone call related to the mold and water stain on the ceiling under the new attic unit with the overflowing drain pan."

"Court and Terry were kind, quick, friendly, considerate, understanding, and very sympathetic to my problem."

"Im a longtime CALVERLEY customer for 20 years, recently widowed & on the hassle free MAINTENCE PLAN. Service guys came out last Friday August 6, 2021 to service 2 of 4 units. The first downstairs unit needed Freon (they now charge $170/lb instead of $65). The second unit was the main reason for the service call, it stopped cooling altogether. Tech said it needed NEW coil & NEW compressor, Estimated REPAIR costs $8,134 (not including more Freon) They said IT WOULD BE SEPTEMBER BEFORE THE PARTS CAME IN. I told them NO THANK YOU. As an alternative fix, the RSC wrote up an offer to install 2 whole new systems for $22,000 and suggested signing up with the 10-year ADvantage Plan. I told them I would get back to them on that too. Im left with no cool air upstairs & the other 3 units downstairs are working overtime to cool the upstairs downdraft. The second unit is upstairs in a closet with a pull-down access into the ATTIC. The service tech left the pull-down ladder DOWN with the unit fan left ON and tons of hot air blowing down into the room. The service light was still on in the attic space and Insulation sprinkled down into the closet, Im too short to push the ladder back up by myself so I called the RSC because his number was on the card he left with the NEW SYSTEMS OFFER. He notified the tech who was on his way to another call. I told them to forget it & I would call my son to come close the attic access. I never got a receipt to sign and the tech simply took a photo of my credit card which was charged $340 for only the Freon. My son was furious and I feel like Ive been let down by Calverley. Breaking up is hard to do but Im done."

"He did a good job in a timely manner."

"Denzel was professional and courteous and completed the job successfully"

"Good communication"

"Outstanding response time by dispatcher and Techs. Techs very knowledgeable and resolved issues."

"y'all did not let me know that my service contract was not renewed , I forgot, so no one changed the filters"

"Always does a superb job"

"He resolved our thermostat issue."

"Technician was very friendly and efficient. He was great!"

"Took forever to get a tech to come out and we had membership priority. Then first tech who came out said everything was great and fixed issue with wiring. Next day, same issue occurred and different tech who came out said we needed 2 new units."