Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 2,526 Reviews
britney E.
cordova, tennessee
"My rating is midway. Customer service was great but the prices are unbelievably high. I went with another company for my capacitor repair and door latch repair, a $30 part for capacitor and a few new wires on the latch, your company charged me a total $680. Another well known reputable company charged me only $225. Not to mention online scheduling scheduled me a date and time, confirmed it via email and they never showed. I called and she stated there were no technicians avail for 2 days. The heat index was 104° that day."
robert miller M.
memphis, tennessee
"When servicing my heater the tech broke a step on the pull down ladder to the attic. I was told arrangements would be made for repair. Have not heard anything at this point."
michael H.
germantown, tennessee
"The technicians take good care of the equipment."
mildred W.
bethel springs, tennessee
helene M.
somerset, new jersey
"Professional service people, knowledgeable and quality service."
mr green G.
memphis, tennessee
farah C.
oakland, tennessee
"The technician was courteous."
new chapel C.
memphis, tennessee
"They been working on the a c all summer and we still don't have any air."
mary S.
memphis, tennessee
"They arrived 6 hours later than they said they would arrive."
sandra D.
bartlett, tennessee
james W.
memphis, tennessee
"Ian and Dalton worked well as a team. They listen to your concern , troubleshoot the problem , resolve the issue , and they are on their way to the next customer. I was glad to see some competent technicians that care about their job and take care of their customers. Keep up the good work because I will be contacting you with another project."
ms partridge P.
olive branch, mississippi
"Technician was very friendly very knowledgeable or shoe covers inside was fast and efficient in servicing air conditioner"
chelsea S.
arlington, tennessee
"Billy the technician was friendly and thorough!"
paul S.
olive branch, mississippi
thomas J.
memphis, tennessee
mr denton D.
memphis, tennessee
"Overall, service is goof"
marc lieshout L.
germantown, tennessee
"Overall very satisfied with the company but had many issues with the new centralized customer service out of Texas, very poor compared to what we had before"
mr gray G.
lakeland, tennessee
michelle M.
memphis, tennessee
"The only reason I did not give your company a ten is because they do not offer services on the weekends"
mabry A.
southaven, mississippi
"Always quick to respond and solve my problems"
ms sander S.
memphis, tennessee
lauren G.
lakeland, tennessee
"I really liked the quick response time. I didn't like the technicians were scheduled for 8-10am but showed at 11:30am. I didn't like trying to be sold an entire new unit that no one could tell me the actual cost of (not just a monthly payment). I really liked the technicians. They were very respectful and I felt the price was fair. I was told a part needed ordering and would be in on Monday with possibly Monday evening installation. I have called asking if the part is in and a call back to schedule service, but i have not heard back from service experts. Im glad the techs could fix the initial cooling issue but I dont know why I'm being neglected."
melissa R.
memphis , tennessee
"Technician was courteous and respectful. Did a wonderful job cleaning unit"
mary E.
memphis, tennessee
"Denzell was professional and courteous as usual. He is an excellent technician."
barbara H.
memphis, tennessee
mae B.
memphis, tennessee
"Easy sign up."
michael J.
memphis, tennessee
"Excellence of the service provided by the service tech."
phillip N.
eads, tennessee
"Seth was very easy to work with."
mr g abernathy A.
germantown, tennessee
"Service"
judy O.
cordova, tennessee
"Have always done excellent work and are reliable with their service."
pat B.
cordova, tennessee
"prompt, quick diagnosis, good explanation of possibilities & solution"
steve C.
memphis, tennessee
"The technician was very personable and seemed knowledgeable. He wanted to make sure that the problem was fixed and that the work was done correctly."
georgia B.
west memphis, arkansas
"Friendly techs"
paul B.
cordova, tennessee
"Fixed system quickly. Response time for appointment was really good."
greg H.
memphis , tennessee
wanda W.
memphis, tennessee
"Ive been able to get technicians out quickly when I have an issue. I like that Im given a timeframe & it has always been met."
richard H.
memphis, tennessee
jerry C.
memphis, tennessee
"Got an appointment the same day I called. Dalton, the tech, was very knowledgeable and professional. He solved the problem quickly."
anthony A.
olive branch, mississippi
"All the guys did a great job. Fast and clean work."
patrick M.
arlington, tennessee
bryan L.
lakeland, tennessee
richard H.
memphis, tennessee
"Billy was our tech again and was great and very informative as to the condition of our equipment and our needs. We trust him and love having him service our equipment."
gary H.
memphis, tennessee
mr alsobrook A.
memphis, tennessee
alice W.
memphis, tennessee
holly I.
memphis, tennessee
"On the phone, I was told that the tech would be there on 7/2, between 2-4. I got a call on 7/1 (evening), with him telling me he that he was going to be late for his 7/1 appointment....did I still want him to come. I was expecting him the next day, but it was a 95+ degree week and my tenants had been w/o a/c for several days. So I said OK to come that night. My tenant said he came & said he didn't have time to work....he would be back the next Tues or Wed. (this was the July 4th weekend and I guess no one wanted to work on the holiday....even tho' I was told they'd be there on Sat). What could I do.... The following Tuesday...no call. The next day (Wed)...still no call. So I called and was told that the tech had an accident and they didn't know if they could get a replacement tech out. (still a 95+ degree week and tenants with no a/c). The tech finally got there on Thursday (7/7) and the a/c was back on. I did not consider this good service."
bryan C.
memphis, tennessee
angela H.
memphis, tennessee
"So helpful"
paul C.
memphis , tennessee
victor B.
memphis, tennessee
mary D.
bartlett, tennessee
"The agent was great! He had my central air blowing cool air in less than 10 min!!"
chad C.
collierville, tennessee
"Arrived on time as scheduled to service AC unit. Team replaced filters and cleaned unit. Had a specific complaint that unit was surging. They advised cleaning the unit should fix the problem. Unit still isnt working properly. This is the second time you guys have come out and still havent found the problem"
charles C.
bartlett, tennessee
charles C.
bartlett, tennessee
"Prompt in resonding during this difficult heat wave, always polite and professional. This is true of all the technicians who we dealt with."
bonnie F.
cordova, tennessee
"Technician was knowledgeable and polite."
marie B.
memphis, tennessee
"Denzell has serviced my system several times. Always on time and efficient."
virginia W.
memphis, tennessee
"My techs were perfect in every way. Nothing was lacking. Your service was excellent, thanks to Ian and Dalton."
bryan B.
memphis, tennessee
"Everything is always simple straight forward and efficient. Always arrives in the window provided and answers all questions without hesitation."
new chapel C.
memphis, tennessee
"Not enough experience commercial tech"
wanda W.
memphis, tennessee
"I would normally give a 10 but wasnt pleased that I was told that it would cost $500 to have you locate a leak after paying $370+ to add Freon. After this i saw an add from a company stating no charge for locating a leak; charge was included with price for adding freon."
linda T.
memphis, tennessee
"Quality of work good, scheduling was a challenge."
helen S.
germantown, tennessee
james S.
memphis, tennessee
"Competent, courteous, friendly, on-time or earlier."
jeff M.
memphis, tennessee
"Fast. Knowledgeable. Good communication."
roy H.
memphis, tennessee
"The service guy showed me pics on the coil. It is rusting. I asked him to have someone call with a price. No one called that day On Friday I called and told the gal that answered that I still needed quote She was sending request to sales and said someone would call within an No one called. I guess I can find another company that sells the brand I have and ask them for a quote"
larry anderson A.
memphis, tennessee
eddie H.
memphis, tennessee
"Allen did a great job diagnosing the problem with my AC unit that kept freezing up. He was very polite and professional!"
aaron B.
memphis, tennessee
"Mark and Austin were awesome! They came and did an excellent job taking out the old and putting in the new equipment."
jim L.
lakeland, tennessee
ms cobb C.
memphis, tennessee
"Billy was very nice. Took his time. Explained everything he found. Good or bad."
mary E.
memphis, tennessee
"Very good service, on time, took time to do the job right. Friendly and professional."
lloyd K.
germantown, tennessee
thomas S.
memphis, tennessee
"He came out did not to sell anything and was honest"
nyra N.
cordova, tennessee
"Quick service. Technician was very friendly and helpful."
mr green G.
memphis, tennessee
ed S.
memphis, tennessee
margaret C.
oakland, tennessee
"I have used this company for many years. They are very dependable."
zane T.
cordova, tennessee
paul S.
olive branch, mississippi
"Very good service"
hal K.
germantown , tennessee
"Billy Hamilton was our service technician and he performed the inspection of our systems in a timely and professional manner."
john G.
eads, tennessee
"Both Courtavis Coleman and Alan Rose were very professional and knowledge about our three units. They worked quickly and got the work finished. Had spent a year trying to get the company who installed the units to honor the warranty on the coil. Service Experts did not have a problem and the new coil was installed with a few weeks. We will not use anybody else in the future. Thanks"
martha C.
cordova, tennessee
"Billy did an outstanding job on my heating/ac unit. He and my dog even remembered each other."
charles C.
bartlett, tennessee
samuel H.
arlington, tennessee
"Service Experts are reputable, shows genuine concerns for your issues, have quick response time and remedies to resolve your issue efficiently."
arthur A.
horn lake, mississippi
"Very satisfied with professionism of all employees I dealt with from customer service to salesman to service techs"
joan R.
collierville, tennessee
"Because when my husband and I bought our system, we chose the Platinum Maintenance Plan because of what it offered. My husband died unexpectedly shortly after. When I asked the tech during fall maintenance 2020 to have my yearly bill sent to me, he told me to call the office and asked to have it billed monthly to my credit card. He told me they weren't sending out monthly bills anymore. After I did this and my a/c went out July 2021 I was told I no longer had the Platinum Plan and it had been done away with. Then I find out that Lennox coils are poorly manufactured and Lennox has known since 2010. My coil had to be replaced and I was charged $1100 for 2 hours labor. Then, the technician told me the only way I could have the Advantage plan (which is the new name for my plan) was to totally replace my 4 year old unit. I contacted the person that he gave me the contact information and never heard back. I get the feeling that this was done intentionally. My plan should have been grandfathered in and it's just poor business to do anyone this way, much less a widow who is on a fixed income. I should have the plan I signed up for at the beginning and it should be reinstated. I have every piece of correspondence and all my paper work. I was never notified that any changes were being made or given a chance to say that I wanted to continue with my original plan."
denise H.
memphis, tennessee
"Khalil, the sales consultant was very knowledgeable and gave EXCELLENT customer service!!! Also Mark and Austin the technicians did an GREAT job installing my AC system!!! They were very respectful and gave excellent customer service!! Highly Recommend Khalil, Austin and Mark !!!"
stephanie B.
arlington, tennessee
eva R.
memphis, tennessee
"Technician did not have the rt filter to complete job on same day. Made me wait all day for him to install correct filter on the next day."
marvin J.
olive branch, mississippi
"Great service"
shea L.
memphis, tennessee
"Been doing a great job for many years"
sandra P.
lakeland, tennessee
"I appreciate the quick service and professional customer service."
sherry C.
germantown, tennessee
mark B.
cordova, tennessee
lata B.
germantown, tennessee
"Billy is an excellent and dedicated individual. He went out of his way to complete the appointment as promised."
leon H.
germantown, tennessee
kenyon L.
nesbit, mississippi
"Service was not performed"
aaron V.
bartlett, tennessee
"The tech that came out to check my new A/C unit was very knowledgeable and polite. The tech was able to assess the issue and found that the prior crew that installed the new HVAC system did a subpar job and is supposedly getting this info to the correct people to get this unit repaired properly. I am just waiting for a response now. This issue alone is why some of the ratings are low."
tom P.
bartlett, tennessee
"Did not deal with the current problem. Needed a blower not a new unit."
phil Z.
memphis, tennessee
"Didn't fix it the first time. Had to call back two days later. Late in arriving. Etc, etc., etc."
terrance E.
eads, tennessee
"Very professionally service my equipment"
ted S.
highway 70, tennessee
"Excellent Professional service provided"
barry R.
memphis, tennessee
john G.
eads, tennessee
nancy C.
memphis, tennessee
jim L.
memphis, tennessee
alice M.
germantown, tennessee
"very pleasant. discussed filters with me and we agreed I was using the right one"
mr gilmer G.
memphis, tennessee
"Your people are always very professional, courteous and on time."
joe J.
memphis, tennessee
sam B.
cordova, tennessee
"The technician was punctual, respectful and professional! He repaired our A/C in no time flat! Expert service at it's highest degree A+"
charles S.
memphis, tennessee
"Always excellent"
donna B.
memphis, tennessee
mary S.
memphis, tennessee
"I requested Allan for service when I mad my appointment. Denzel came instead and he was not wearing a face mask or shoe booties. He dropped my filter I provided and promised to bring me a replacement which he has not done to date."
susan G.
memphis, tennessee
"Fast friendly and instills confidence"
henry J.
bartlett, tennessee
"Always professional."
thomas D.
bartlett, tennessee
"Billy was very professional and friendly as he performed his inspections."
greg E.
memphis, tennessee
"Billy serviced the AC and did a great job. He was friendly and professional."
pat A.
bartlett, tennessee
"I have always had efficient service from your technicians."
matt S.
drummonds, tennessee
"he was on time performed his duty with professionalism and skill all while being kind and friendly."
chuck S.
cordova, tennessee
"ALAN FIXED MY AC AND GOT IT WORKING -- HE IS THE BEST YOU GOT-- GIVE HIM A RAISE !"
dennis stanek S.
memphis, tennessee
"Billy was a PRO at what he does. I am ruing the A/C now with zero problems!"
annisha G.
cordova, tennessee
"The AC experts were informative during the whole process and kind, east to talk to."
talbot K.
memphis, tennessee
joe W.
germantown, tennessee
"Billy was very professional and as always did a great job"
ken S.
collierville, tennessee
korine D.
oakland, tennessee
mr warman W.
bartlett, tennessee
"No complaints, service was on time and swiftly done efficiently."
max M.
cordova, tennessee
"Very timely and professional. Excellent Tech/Repair employees!"
erin S.
memphis, tennessee
gib V.
memphis, tennessee
"professional, on time, experienced"
gerard B.
memphis, tennessee
"COURTEOUS, ON-TIME, MASK WORN DURING VISIT"
judy O.
cordova, tennessee
"Did everything extremely well and very polite."
suzanne S.
germantown, tennessee
mattie W.
memphis, tennessee
beth R.
germantown, tennessee
sherry A.
hernando, mississippi
bonnie H.
memphis, tennessee
"very pleased with the men that came to check my heating unit."
sue J.
memphis, tennessee
"Had to ask the technician about what he did. Usually the tech will go over what he did. Also had to ask him to go back up in attic and retrieve the old filter."
mr reilly R.
lakeland, tennessee
"The technician Jay was: very friendly and informative of his findings."
quincy W.
cordova, tennessee
carol M.
memphis, tennessee
"Billy and Seth were on time, professional, courteous and helpful. They explained everything about the results of my maintenance exam clearly and were very informative. Excellent service!"
tom G.
olive branch, mississippi
ms sander S.
memphis, tennessee
"Dalton very professional"
allen G.
memphis, tennessee
latricia H.
memphis, tennessee
"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."
latricia H.
memphis, tennessee
"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."
bruce G.
cordova, tennessee
"Clean courteous and quick"
cheryl K.
memphis, tennessee
"easy"
lorenzo P.
arlington, tennessee
"Both technicians were very courteous, and respectful. They did a very thorough job inspecting and cleaning our air and heating units"
janice S.
collierville, tennessee
ron G.
memphis, tennessee
"I wasn't excited about the unit going out but Alan had warned me that I would be lucky if it lasted until I sold the house. Unfortunately it didn't make it but the first crew that came out explained it was going to be cost prohibitive to repair it. Repair vs. replacement just made sense. The installers were a a great pair of guys. I could not have asked for anyone better."
mr wilcox W.
germantown, tennessee
migfab M.
memphis, tennessee
mr raymond g A.
germantown, tennessee
"Made sure system was working correctly"
gant S.
bartlett, tennessee
"Denzell was great!"
welton H.
cordova, tennessee
robert P.
lakeland, tennessee
"On time, courteous,"
william J.
cordova, tennessee
"Again, 4x now the tech doesnt have the right filters. Then was told ibwill bring them back the next day ..no show.. i called and ask for the filters myself.. i will install them myself...i pay too much for the the company not to know my filters... discount"
susan G.
memphis, tennessee
"Excellent work getting me heat again However I think they could possibly have had a plan before the last minute on how to get the equipment to the install site."
mary M.
memphis, tennessee
"On time. Tech courteous. Efficient."
david H.
germantown, tennessee
john C.
memphis, tennessee
"The tech was super helpful. He quickly diagnosed and fixed the problem after I had multiple issues with other technicians."
carolyn C.
memphis, tennessee
"Very professional! Took his time with each system. Explained what he was doing and why"
sherry C.
germantown, tennessee
mike W.
memphis, tennessee
"Was friendly and expedient."
tamena P.
arlington, tennessee
"Continuing to experience a pinging /banging sound in my Service Experts installed Water Heater. Although i have contacted the 901-373-4000 number 9 times seeking resolution it still has not been resolved."
mr skoutakis S.
germantown, tennessee
david L.
memphis, tennessee
"on time did the inspection in a timely manner."
gregory K.
cordova, tennessee
"Billy did an outstanding and professional job. He was very polite, informative, and had great respect for my property. Job done perfectly well."
scott C.
arlington, tennessee
"Professional, courteous and helpful"
mary S.
memphis, tennessee
"The guys got up on the roof and did a great job adding heat to my wall-mounted splits."
latricia H.
memphis, tennessee
"Service Experts Heating & Air Conditioning consistently delivers Responsive, Dependable Service, Professional Expertise and Competitive Value."
new chapel C.
memphis, tennessee
"on time did what they had to do made sure I was satisfied and asked if there was any questions."
mr minard M.
memphis, tennessee
mr gray G.
lakeland, tennessee
"The technician was very knowledgeable and efficient."
denise R.
memphis, tennessee
fred K.
memphis, tennessee
"Because of the timely respond of service and the attuded of the service member"
ms lowry L.
cordova, tennessee
john G.
memphis, tennessee
"Good service, friendly technicians."
mr miller M.
memphis, tennessee
james M.
memphis, tennessee
virginia W.
memphis, tennessee
"Dalton was early, masked, very polite, and efficient. All of your service people are wonderful."
brian B.
collierville, tennessee
"Billy, tech, was on time, friendly, knowledgeable and answered the questions I had."
ron G.
memphis, tennessee
"Alan is great!!! He has been so helpful. Also, when I called the office about my filters the young lady I spoke to was so helpful. I appreciated the return call keeping me updated."
walter C.
memphis, tennessee
"Great information and very helpful."
barry R.
memphis, tennessee
amani B.
memphis, tennessee
"nice and courteous tech"
robert D.
germantown, tennessee
johnie S.
bartlett, tennessee
"Great service as always."
mr upton U.
memphis, tennessee
"perfect"
lloyd K.
germantown, tennessee
"Billy was respectful of my time, home and provided excellent maintenance service."
paul G.
bartlett, tennessee
"Alan is familiar with our system. We always request him for service."
robert N.
germantown , tennessee
"Technicians arrived on time. Very polite and considerate. Explained what they were doing."
steve S.
cordova, tennessee
"Excellent service & friendly"
mr gilbreath G.
memphis, tennessee
"The service people were very attentive to my concerns and asked how things were going concerning an issue I had earlier this year. I felt they did a very thorough check of my system."
beverly W.
memphis, tennessee
"I? had 2 techs come that day, so Im not sure who 1010 is. However, I? reminded the operator when I? made the appointment that I? needed a 20 x 30 filter. The tech did NOT bring the correct filter. After the first tech left saying everything was fine, the system kept shutting down. I? removed my old filter, but the system kept shutting down. The second tech said he received no error codes and all was well, just let it run awhile. The system shut down before he left the driveway. He came back and checked again and suddenly I? need a new system. He said he would come back on Monday with someone to help remove the unit cover. It has been a week and I? gave not seen anyone. After nearly 15 years, I? am taking my business elsewhere."
dianne G.
memphis, tennessee
shea L.
memphis, tennessee
"I HAVE BEEN A LONG TIME SATISFIED CUSTOMER."
bryan B.
memohis, tennessee
"Billy was on time, very professional, and very informative. He explained what he thought needed to be done and left the decision up to me"
john G.
lakeland, tennessee
mrs ragland R.
memphis, tennessee
"Great service."
donna&dan L.
hernando, mississippi
"They got in and took care of business."
brent B.
memphis, tennessee
ms sander S.
memphis, tennessee
"Good technician- explained everything"
georgia H.
memphis, tennessee
"Arrived on time. Promptly assessed the problem with my furnace, corrected it and explained what the problem was."
cheryl P.
cordova, tennessee
"He was very nice & explained everything he was doing."
chris W.
memphis, tennessee
margaret C.
oakland, tennessee
"Terry Gaines and Khalil were at my home to access the problem with my system and the most economical way to address it. They were very thorough and promised to have the repairs done by the end of the week."
chequita F.
memphis, tennessee
mike/lisa L.
hughes, arkansas
"He was wonderful!!!"
christina H.
memphis, tennessee
"Khalil was super nice and efficient, and went above and beyond by recommending that I could cut down on dust in my house by getting liners for my return vents."
carl G.
cordova, tennessee
"Billy Hamilton was our technician, and we have worked with him for many years. He is one of your most outstanding employees."
johnie S.
bartlett, tennessee
"Billy is always on time, very friendly and knowledgeable"
sandra K.
memphis, tennessee
"both Terry and Billy were professional and explained all my options"
mrs hays H.
memphis, tennessee
patrick M.
arlington, tennessee
william G.
memphis, tennessee
"Very efficient on the job"
gabriela M.
memphis, tennessee
"The technician was very good at explaining everything and was a very clean worker and took his time."
dan M.
memphis, tennessee
william S.
memphis, tennessee
"Alan Rose always takes good care of me."
sheldon D.
memphis, tennessee
robert B.
bartlett, tennessee
"They were knowlegable and professionable."
mrs olsen O.
germantown, tennessee
"on time polite knowledgeable"
cheryl K.
memphis, tennessee
jonathan H.
bartlett, tennessee
"Always very professional"
max M.
cordova, tennessee
"I have always expected the most timely and professional service from Service Experts and their Service Technicians and I will let it be known if it doesnt meet my expectations!"
richard V.
bartlett, tennessee
doug B.
cordova, tennessee
laverne M.
memphis, tennessee
bonnie H.
memphis, tennessee
"I was pleased with the work and the fact that he explained to me all that he did."
vicki W.
memphis, tennessee
"Timely"
dianne G.
memphis, tennessee
"All of the workers who were here were very helpful. I do not know exactly any one person Im rating"
duane M.
millington, tennessee
"On time, fast courtesy service"
jonathan P.
cordova, tennessee
"Arrived on time and wore masks in the house"
mr moore M.
bartlett, tennessee
"Thorough and professional"
charles S.
memphis, tennessee
mr g abernathy A.
germantown, tennessee
"Service"
noreen S.
cordova, tennessee
"Efficient and on time."
gant S.
bartlett, tennessee
"In moving a ceiling tile some white stuff was on the floor and I had to run the vacuum. Maybe part of their service call should include cleaning up the mess that is made."
julia C.
memphis, tennessee
dr. stephens S.
germantown, tennessee
"Accurate diagnosis of problem"
dave L.
lakeland, tennessee
mr vincent V.
cordova, tennessee
jonathan H.
bartlett, tennessee
"Although they fixed the problem, there would have been no problem to begin with if the semi-annual service had been performed properly in the beginning."
marvin L.
bartlett, tennessee
mr denton D.
memphis, tennessee
georgia B.
west memphis, arkansas
"The technician was very polite and nice, even though they poor guy had to deal with rain and wasps"
allen G.
memphis, tennessee
"Great job made me feel comfortable"
alexandra P.
memphis, tennessee
"The service man came right on time and did my check quickly and efficiently"
james W.
memphis, tennessee
"Very pleased with workers and how they performed the installation job.,"
william B.
memphis, tennessee
"Very efficient and professional! Did an excellent job of cleaning and checking system!"
ted M.
germantown, tennessee
"Timeliness was good but actual check of cooling system unsatisfactory."
gwen H.
lakeland, tennessee
phil S.
memphis, tennessee
alex A.
memphis, tennessee
"It would be 10 except I don't know if it will last. I have had other work that seemed fine until it wasn't. But if I didn't have reservations about how long this would continue to function properly, it would be 10."
burton C.
cordova, tennessee
"I am still waiting two weeks later for a promised phone call related to the mold and water stain on the ceiling under the new attic unit with the overflowing drain pan."
margaret B.
bartlett, tennessee
"Court and Terry were kind, quick, friendly, considerate, understanding, and very sympathetic to my problem."
tom K.
germantown, tennessee
laura J.
midlothian, texas
"Im a longtime CALVERLEY customer for 20 years, recently widowed & on the hassle free MAINTENCE PLAN. Service guys came out last Friday August 6, 2021 to service 2 of 4 units. The first downstairs unit needed Freon (they now charge $170/lb instead of $65). The second unit was the main reason for the service call, it stopped cooling altogether. Tech said it needed NEW coil & NEW compressor, Estimated REPAIR costs $8,134 (not including more Freon) They said IT WOULD BE SEPTEMBER BEFORE THE PARTS CAME IN. I told them NO THANK YOU. As an alternative fix, the RSC wrote up an offer to install 2 whole new systems for $22,000 and suggested signing up with the 10-year ADvantage Plan. I told them I would get back to them on that too. Im left with no cool air upstairs & the other 3 units downstairs are working overtime to cool the upstairs downdraft. The second unit is upstairs in a closet with a pull-down access into the ATTIC. The service tech left the pull-down ladder DOWN with the unit fan left ON and tons of hot air blowing down into the room. The service light was still on in the attic space and Insulation sprinkled down into the closet, Im too short to push the ladder back up by myself so I called the RSC because his number was on the card he left with the NEW SYSTEMS OFFER. He notified the tech who was on his way to another call. I told them to forget it & I would call my son to come close the attic access. I never got a receipt to sign and the tech simply took a photo of my credit card which was charged $340 for only the Freon. My son was furious and I feel like Ive been let down by Calverley. Breaking up is hard to do but Im done."
john G.
memphis, tennessee
"He did a good job in a timely manner."
dawn B.
lakeland, tennessee
"Denzel was professional and courteous and completed the job successfully"
bryan F.
memphis, tennessee
"Good communication"
greg W.
eads, tennessee
"Outstanding response time by dispatcher and Techs. Techs very knowledgeable and resolved issues."
richard F.
collierville, tennessee
patti T.
memphis, tennessee
"y'all did not let me know that my service contract was not renewed , I forgot, so no one changed the filters"
glenda T.
collierville, tennessee
"Always does a superb job"
mr alsobrook A.
memphis, tennessee
"He resolved our thermostat issue."
matt M.
eads, tennessee
"Technician was very friendly and efficient. He was great!"
crystal M.
mason, tennessee
"Took forever to get a tech to come out and we had membership priority. Then first tech who came out said everything was great and fixed issue with wiring. Next day, same issue occurred and different tech who came out said we needed 2 new units."
anne T.
memphis, tennessee
"On time. Efficient. Follow up check. -Left lights on in attics."
alex A.
memphis, tennessee
"Courtavius installed a capacitor on Thursday evening but several hours later the A/C stopped blowing cool air. The guy on Saturday got everything working again and so far (Monday) it has continued to function properly. Therefore, I rated it a 6 since it's currently working but after the $ 232 capacitor was installed it went out again. BTW, I schedule an appointment between 2 to 4 Friday which turned out to be a "no show," and caused me to miss another appointment. The Saturday guy was scheduled between 10 to 12 and was early."
brenda G.
barlett, tennessee
"Professional and thorough in resolving my AC issue"
ms sander S.
memphis, tennessee
scott C.
arlington, tennessee
"Again very knowledgeable and professional service technician."
scott C.
arlington, tennessee
"Excellent service, very knowledgeable service technician!"
brinson O.
memphis, tennessee
"The technician was very pleasant and knowledgeable. He unfortunately did not have the correct filter for my unit."
susan B.
memphis, tennessee
"Technician very knowledgeable. Able to pin point problem quickly. Was happy to explain situation to electrician so breakers could be fixed."
judith M.
memphis, tennessee
"Khalil was very polite, dedicated to his job."
migfab M.
memphis, tennessee
robert gardino G.
memphis, tennessee
"We had to fix the fuse after the visit because our air didnt work. No big deal-thankfully my husband knew what to do."
kenneth T.
memphis, tennessee
l.c. C.
cordova, tennessee
"This is the first time that a technician has discussed details concerning the service received."
corckey s.
memphis, tennessee
"He was very friendly and answer all my questions"
lorene W.
memphis, tennessee
"just great"
mike W.
memphis, tennessee
"Very informative and professional."
linda R.
memphis, tennessee
"Billy was very informative and pleasant."
james B.
cordova, tennessee
"Professional service"
leslie K.
covington, tennessee
"Because the first technicians came out didnt cover or secure the wiring and blew out my circuit breaker and was not able to use the unit for several days due to the wiring sitting in a puddle of water."
ralph C.
memphis, tennessee
"Dis a GREAT job in finding the problem! KUDOS!!!"
james S.
memphis, tennessee
"Top notch service tech. Detailed workmanship. A pleasure to have him work here. Pleasant."
roy H.
memphis, tennessee
"Denzell is very polite and courteous. Explained to me some parts that would need to be replaced what their function was and that it could wait until the next service call."
don S.
germantown, tennessee
jamie S.
bartlett, tennessee
richard F.
collierville, tennessee
"Technicians were very friendly, polite and knowledgeable and did their work in a timely and professional manner."
marvin J.
olive branch, mississippi
"Excellent service"
walter C.
memphis, tennessee
"Expert installation and very easy to deal with."
thomas W.
bartlett, tennessee
"The tech that serviced my AC was fine--I have a problem with the scheduling. My husband and I are retired and in poor health and usually sleep late. The tech was scheduled for 12-2 on June 18th. He called at 7:40 that morning to say he was on the way, so we got up and dressed and called him at 8:00. He said he'd been routed to another address and then didn't get here until around 11:00. When I make an appt, I expect the time to be honored. He also said your office would e-mail me a receipt for the payment of $331.00, but I have not received it."
corey B.
memphis, tennessee
kelvin H.
memphis, tennessee
"The way the technician explained what and why he did what he did and the condition of my units"
sue J.
memphis, tennessee
"This was a once a year check on my unit that is leased. I was expecting the one time a year filter change but the tech didnt have the correct size filter with him. Seems like that should have been taken care of before he left the shop. We have had to make a 2nd appointment to finish the job."
patrick M.
arlington, tennessee
"They came in, diagnosed the problem quickly, and did a great job servicing our unit. Couldn't be happier."
barry R.
memphis, tennessee
fred K.
memphis, tennessee
"Because of the great job they did and great job they did in thiere work"
fred & barbara W.
memphis, tennessee
"He worked tirelessly to solve our air conditioning problems. He is a very polite, friendly young man and was very thorough in all explanations and options available to us to resolve the problem. We really like this company and their employees."
william C.
bartlett, tennessee
buford M.
cordova, tennessee
"technician very promptly, knowledgeable, and professional. Excellent work."
lee E.
bartlett, tennessee
"Very knowledgeable what was needed."
igor L.
cordova, tennessee
"Denzell was very professional and courteous and provided valuable tips on maintenance of my HVAC unit. He's a great asset to you."
dale B.
bartlett, tennessee
"Neat and clean up went well"
ms nancy M.
memphis, tennessee
george j.
memphis, tennessee
"They called when they said they would and came in and handled a very difficult problem"
russell S.
germantown, tennessee
"Fast, professional, courteous."
paul S.
olive branch, mississippi
raymond A.
germantown, tennessee
"Service"
donald E.
germantown, tennessee
"Very detailed and thorough"
john G.
memphis, tennessee
"The final repair was great, but it seemed to take several tries to actually determine what the problem was and how to fix it."
mark W.
eads, tennessee
"The tech called a sales person to sell me a new unit so i had another company take a look and all that was wrong was a fan motor so instead of spending $7,000 i spent $600"
paul B.
cordova, tennessee
"Did excellent work."
beverly W.
memphis, tennessee
"I? never receive a change of my air filter because technicians do not carry 20x30x1 inch filters on the trucks."
deborah Q.
memphis, tennessee
"Very professional,"
sam E.
germantown, tennessee
"Sales rep took no notes, immediately tried to tell me if all the upgrades I could buy and then requested to see my two competitive bids so that he could be sure to beat them."
deborah J.
memphis, tennessee
"Staff is friendly, professional, knowledgeable, and timely . My only concern is that your tactics for other services, e.g. leased system can be a little pushy. My technician thought I had be advised of mold. I hadnt and after talking with about the possibility, I bought but I didnt need to be frightened into the purchase; just explained the benefits."
emily D.
bartlett, tennessee
robert P.
bartlett, tennessee
"My central air unit was scheduled for routine maintenance for 18 May 2021. The service experts technical and service expert representative Mr. Bill Hamilton, and Mr. Terry Gaines arrived in the time frame of schedule. They were very professional, informative, and friendly."
john B.
arlington, tennessee
"Tech was right on time, polite, and very informative."
gib V.
memphis, tennessee
mr alsobrook A.
memphis, tennessee
latricia H.
memphis, tennessee
"Service Professional, Denzell Rias, represents the 'Guaranteed Expert Service' that is synonymous with the Service Experts' Brand! In my experience with Denzell, I observed him perform a battery of inspections to the AC unit and air flow system that exceeded my expectations. His attention to the critical operational components spoke to his focus & commitment to delivering an air quality to meet my desired comfort level. Mr. Rias insightfully addressed my questions regarding the functionality of the new unit, and provided product recommendations to address my interest in air purification As a Service Experts Customer of 15+ Years, I recommend, with High Regard, Service Technician, Denzell Rias!"
aaron V.
bartlett, tennessee
"The tech that came, Denzell Rias. Was very knowledgeable and performed the task in good time and kept me informed every step of the way."
karen C.
hornlake, michigan
"He was very knowledgeable friendly and wanted to get the best price for me. Unfortunately I got a better bid which included 18 months interest free. He is a asset to your company great customer service. I will highly recommen your business."
john B.
bartlett, tennessee
mark M.
collierville, tennessee
mary E.
cordova, tennessee
"Very thorough and efficient and advised of any items that need attention"
david J.
cordova, tennessee
"Late or it would have been a 10"
sue F.
bartlett, tennessee
"Technician was perfectly professional and proficient. Salesperson was pushy and condescending and only offered one option. Lennox product with an $8k price tag."
mrs wilson W.
memphis, tennessee
carolyn C.
memphis, tennessee
"He listened carefully. Explained what he suspected was the issue. Followed through and quickly solved the problem."
mr warman W.
bartlett, tennessee
david S.
bartlett, tennessee
mr greisbeck G.
memphis, tennessee
bruce V.
germantown, tennessee
mike W.
memphis, tennessee
"Professional and informative"
lata@@@@@@ B.
germantown, tennessee
sandra P.
lakeland , tennessee
"Denzel was thorough, professional and courteous. He cleaned units better than anyone before him."
mr murphree M.
cordova, tennessee
billie work W.
germantown, tennessee
"Friendly. On time"
paul S.
germantown, tennessee
"We were very pleased with Denzels' uupdate on the condition of our HVAC equiipment and Terry's explanation of replacement options"
cheryl P.
cordova, tennessee
"Denzell was great!!! He had to try & figure out what the last person did & found a loose wire finally. I do hope he is the person that comes every time! Please!"
larry anderson A.
memphis, tennessee
"This time they showed up on time and did what they were supposed to do"
mr green G.
memphis, tennessee
"good work"
christina N.
memphis, tennessee
"Khalil did a very thorough inspection. He was prompt and courteous."
laverne M.
memphis, tennessee
jay S.
memphis, tennessee
charles F.
germantown, tennessee
"Billy was knowledgeable and thorough."
ms lowry L.
cordova, tennessee
sherry C.
germantown, tennessee
leslie W.
germantown, tennessee
jonathan P.
cordova, tennessee
"Technician was on time and wore foot coverings and wore a mask"
mary M.
collierville, tennessee
"Tech did what was expected and knows his business."
julia C.
memphis, tennessee
"Thorough check of all equipment"
ms. fenton F.
cordova, tennessee
leonard S.
arlington, tennessee
robert H.
memphis, tennessee
"Great Services"
julie W.
memphis, tennessee
"Both representatives were very nice. BUT, I had scheduled a semi-annual maintenance servicing. What I got was part 1 and part 2 of a sales call."
opal H.
memphis, tennessee
"Tech displayed friendliness, politeness and experience. He really seemed to know what he was doing."
duane M.
millington, tennessee
charles S.
memphis, tennessee
"Always courteous and get the job done efficiently!"
melissa R.
memphis, tennessee
"Technician was friendly and courteous Outside unit looks immaculate"
susan O.
memphis, tennessee
"Professional and knowledgeable"
andregist A.
memphis, tennessee
john G.
memphis, tennessee
"First tech determined problem was circuit board upstairs. Allen came out several days later and said circuit board upstairs couldn't be the problem, and the problem was a circuit board outside. When a new tech came out today, the new board did not fix the problem, and he determined the problem is the fan motor outside. I have always had good service from your company, but I'm losing faith!"
arthur P.
memphis, tennessee
"Denzel was courteous and seemed very knowledgeable."
kathy C.
collierville, tennessee
"Tech was very professional and helpful."
joann H.
memphis, tennessee
"Because Billy always comes out and takes care of us since the day we purchased out unit."