Service Experts Heating & Air Conditioning Reviews

"Great service"

"Been doing a great job for many years"

"I appreciate the quick service and professional customer service."

"Billy is an excellent and dedicated individual. He went out of his way to complete the appointment as promised."

"Service was not performed"

"The tech that came out to check my new A/C unit was very knowledgeable and polite. The tech was able to assess the issue and found that the prior crew that installed the new HVAC system did a subpar job and is supposedly getting this info to the correct people to get this unit repaired properly. I am just waiting for a response now. This issue alone is why some of the ratings are low."

"Did not deal with the current problem. Needed a blower not a new unit."

"Didn't fix it the first time. Had to call back two days later. Late in arriving. Etc, etc., etc."

"Very professionally service my equipment"

"Excellent Professional service provided"

"very pleasant. discussed filters with me and we agreed I was using the right one"

"Your people are always very professional, courteous and on time."

"The technician was punctual, respectful and professional! He repaired our A/C in no time flat! Expert service at it's highest degree A+"

"Always excellent"

"I requested Allan for service when I mad my appointment. Denzel came instead and he was not wearing a face mask or shoe booties. He dropped my filter I provided and promised to bring me a replacement which he has not done to date."

"Fast friendly and instills confidence"

"Always professional."

"Billy was very professional and friendly as he performed his inspections."

"Billy serviced the AC and did a great job. He was friendly and professional."

"I have always had efficient service from your technicians."

"he was on time performed his duty with professionalism and skill all while being kind and friendly."

"ALAN FIXED MY AC AND GOT IT WORKING -- HE IS THE BEST YOU GOT-- GIVE HIM A RAISE !"

"Billy was a PRO at what he does. I am ruing the A/C now with zero problems!"

"The AC experts were informative during the whole process and kind, east to talk to."

"Billy was very professional and as always did a great job"

"No complaints, service was on time and swiftly done efficiently."

"Very timely and professional. Excellent Tech/Repair employees!"

"professional, on time, experienced"

"COURTEOUS, ON-TIME, MASK WORN DURING VISIT"

"Did everything extremely well and very polite."

"very pleased with the men that came to check my heating unit."

"Had to ask the technician about what he did. Usually the tech will go over what he did. Also had to ask him to go back up in attic and retrieve the old filter."

"The technician Jay was: very friendly and informative of his findings."

"Billy and Seth were on time, professional, courteous and helpful. They explained everything about the results of my maintenance exam clearly and were very informative. Excellent service!"

"Dalton very professional"

"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."

"Service Experts Heating & Air Conditioning continues to deliver Quality, Reliable Service. I am, once again, pleased with the Professionalism & Technical Expertise of Service Professional Denzell Rias. Denzell was consistent and thorough in his battery of performance checks and maintenance to the HVAC Units. Denzell was mindful to inquire of my usage of both the Heat and Air Systems and inquired if I had any concerns since the last maintenance appointment. I highly recommend Denzell Rias as a 'Preferred Service Technician' for your Residential HVAC Unit Maintenance & Repair Needs. I also had the pleasure of meeting Sales Representative Terry Gaines. Terry was very attentive to the HVAC & Plumbing Systems employed in the home. Terry asked of the Units' history and of my satisfaction with both Service Experts and of the Equipment installed. Terry was also thoughtful to express appreciation for being a Loyal Customer to Service Experts Heating & Air Conditioning. I take confidence in my recommendation of Comfort Advisor Terry Gaines to fully address your future needs for Dependable, Quality HVAC & Plumbing Systems and Service."

"Clean courteous and quick"

"easy"

"Both technicians were very courteous, and respectful. They did a very thorough job inspecting and cleaning our air and heating units"

"I wasn't excited about the unit going out but Alan had warned me that I would be lucky if it lasted until I sold the house. Unfortunately it didn't make it but the first crew that came out explained it was going to be cost prohibitive to repair it. Repair vs. replacement just made sense. The installers were a a great pair of guys. I could not have asked for anyone better."

"Made sure system was working correctly"

"Denzell was great!"

"On time, courteous,"

"Again, 4x now the tech doesnt have the right filters. Then was told ibwill bring them back the next day ..no show.. i called and ask for the filters myself.. i will install them myself...i pay too much for the the company not to know my filters... discount"

"Excellent work getting me heat again However I think they could possibly have had a plan before the last minute on how to get the equipment to the install site."

"On time. Tech courteous. Efficient."

"The tech was super helpful. He quickly diagnosed and fixed the problem after I had multiple issues with other technicians."

"Very professional! Took his time with each system. Explained what he was doing and why"

"Was friendly and expedient."

"Continuing to experience a pinging /banging sound in my Service Experts installed Water Heater. Although i have contacted the 901-373-4000 number 9 times seeking resolution it still has not been resolved."

"on time did the inspection in a timely manner."

"Billy did an outstanding and professional job. He was very polite, informative, and had great respect for my property. Job done perfectly well."

"Professional, courteous and helpful"

"The guys got up on the roof and did a great job adding heat to my wall-mounted splits."

"Service Experts Heating & Air Conditioning consistently delivers Responsive, Dependable Service, Professional Expertise and Competitive Value."

"on time did what they had to do made sure I was satisfied and asked if there was any questions."

"The technician was very knowledgeable and efficient."

"Because of the timely respond of service and the attuded of the service member"

"Good service, friendly technicians."

"Dalton was early, masked, very polite, and efficient. All of your service people are wonderful."

"Billy, tech, was on time, friendly, knowledgeable and answered the questions I had."

"Alan is great!!! He has been so helpful. Also, when I called the office about my filters the young lady I spoke to was so helpful. I appreciated the return call keeping me updated."

"Great information and very helpful."

"nice and courteous tech"

"Great service as always."

"perfect"

"Billy was respectful of my time, home and provided excellent maintenance service."

"Alan is familiar with our system. We always request him for service."

"Technicians arrived on time. Very polite and considerate. Explained what they were doing."

"Excellent service & friendly"

"The service people were very attentive to my concerns and asked how things were going concerning an issue I had earlier this year. I felt they did a very thorough check of my system."

"I? had 2 techs come that day, so Im not sure who 1010 is. However, I? reminded the operator when I? made the appointment that I? needed a 20 x 30 filter. The tech did NOT bring the correct filter. After the first tech left saying everything was fine, the system kept shutting down. I? removed my old filter, but the system kept shutting down. The second tech said he received no error codes and all was well, just let it run awhile. The system shut down before he left the driveway. He came back and checked again and suddenly I? need a new system. He said he would come back on Monday with someone to help remove the unit cover. It has been a week and I? gave not seen anyone. After nearly 15 years, I? am taking my business elsewhere."

"I HAVE BEEN A LONG TIME SATISFIED CUSTOMER."

"Billy was on time, very professional, and very informative. He explained what he thought needed to be done and left the decision up to me"

"Great service."

"They got in and took care of business."

"Good technician- explained everything"

"Arrived on time. Promptly assessed the problem with my furnace, corrected it and explained what the problem was."

"He was very nice & explained everything he was doing."

"Terry Gaines and Khalil were at my home to access the problem with my system and the most economical way to address it. They were very thorough and promised to have the repairs done by the end of the week."

"He was wonderful!!!"

"Khalil was super nice and efficient, and went above and beyond by recommending that I could cut down on dust in my house by getting liners for my return vents."

"Billy Hamilton was our technician, and we have worked with him for many years. He is one of your most outstanding employees."

"Billy is always on time, very friendly and knowledgeable"

"both Terry and Billy were professional and explained all my options"

"Very efficient on the job"

"The technician was very good at explaining everything and was a very clean worker and took his time."

"Alan Rose always takes good care of me."

"They were knowlegable and professionable."

"on time polite knowledgeable"

"Always very professional"

"I have always expected the most timely and professional service from Service Experts and their Service Technicians and I will let it be known if it doesnt meet my expectations!"

"I was pleased with the work and the fact that he explained to me all that he did."

"Timely"

"All of the workers who were here were very helpful. I do not know exactly any one person Im rating"

"On time, fast courtesy service"

"Arrived on time and wore masks in the house"

"Thorough and professional"

"Service"

"Efficient and on time."

"In moving a ceiling tile some white stuff was on the floor and I had to run the vacuum. Maybe part of their service call should include cleaning up the mess that is made."

"Accurate diagnosis of problem"

"Although they fixed the problem, there would have been no problem to begin with if the semi-annual service had been performed properly in the beginning."

"The technician was very polite and nice, even though they poor guy had to deal with rain and wasps"

"Great job made me feel comfortable"

"The service man came right on time and did my check quickly and efficiently"

"Very pleased with workers and how they performed the installation job.,"

"Very efficient and professional! Did an excellent job of cleaning and checking system!"

"Timeliness was good but actual check of cooling system unsatisfactory."

"It would be 10 except I don't know if it will last. I have had other work that seemed fine until it wasn't. But if I didn't have reservations about how long this would continue to function properly, it would be 10."

"I am still waiting two weeks later for a promised phone call related to the mold and water stain on the ceiling under the new attic unit with the overflowing drain pan."

"Court and Terry were kind, quick, friendly, considerate, understanding, and very sympathetic to my problem."

"Im a longtime CALVERLEY customer for 20 years, recently widowed & on the hassle free MAINTENCE PLAN. Service guys came out last Friday August 6, 2021 to service 2 of 4 units. The first downstairs unit needed Freon (they now charge $170/lb instead of $65). The second unit was the main reason for the service call, it stopped cooling altogether. Tech said it needed NEW coil & NEW compressor, Estimated REPAIR costs $8,134 (not including more Freon) They said IT WOULD BE SEPTEMBER BEFORE THE PARTS CAME IN. I told them NO THANK YOU. As an alternative fix, the RSC wrote up an offer to install 2 whole new systems for $22,000 and suggested signing up with the 10-year ADvantage Plan. I told them I would get back to them on that too. Im left with no cool air upstairs & the other 3 units downstairs are working overtime to cool the upstairs downdraft. The second unit is upstairs in a closet with a pull-down access into the ATTIC. The service tech left the pull-down ladder DOWN with the unit fan left ON and tons of hot air blowing down into the room. The service light was still on in the attic space and Insulation sprinkled down into the closet, Im too short to push the ladder back up by myself so I called the RSC because his number was on the card he left with the NEW SYSTEMS OFFER. He notified the tech who was on his way to another call. I told them to forget it & I would call my son to come close the attic access. I never got a receipt to sign and the tech simply took a photo of my credit card which was charged $340 for only the Freon. My son was furious and I feel like Ive been let down by Calverley. Breaking up is hard to do but Im done."

"He did a good job in a timely manner."

"Denzel was professional and courteous and completed the job successfully"

"Good communication"

"Outstanding response time by dispatcher and Techs. Techs very knowledgeable and resolved issues."

"y'all did not let me know that my service contract was not renewed , I forgot, so no one changed the filters"

"Always does a superb job"

"He resolved our thermostat issue."

"Technician was very friendly and efficient. He was great!"

"Took forever to get a tech to come out and we had membership priority. Then first tech who came out said everything was great and fixed issue with wiring. Next day, same issue occurred and different tech who came out said we needed 2 new units."

"On time. Efficient. Follow up check. -Left lights on in attics."

"Courtavius installed a capacitor on Thursday evening but several hours later the A/C stopped blowing cool air. The guy on Saturday got everything working again and so far (Monday) it has continued to function properly. Therefore, I rated it a 6 since it's currently working but after the $ 232 capacitor was installed it went out again. BTW, I schedule an appointment between 2 to 4 Friday which turned out to be a "no show," and caused me to miss another appointment. The Saturday guy was scheduled between 10 to 12 and was early."

"Professional and thorough in resolving my AC issue"

"Again very knowledgeable and professional service technician."

"Excellent service, very knowledgeable service technician!"

"The technician was very pleasant and knowledgeable. He unfortunately did not have the correct filter for my unit."

"Technician very knowledgeable. Able to pin point problem quickly. Was happy to explain situation to electrician so breakers could be fixed."

"Khalil was very polite, dedicated to his job."

"We had to fix the fuse after the visit because our air didnt work. No big deal-thankfully my husband knew what to do."

"This is the first time that a technician has discussed details concerning the service received."

"He was very friendly and answer all my questions"

"just great"

"Very informative and professional."

"Billy was very informative and pleasant."

"Professional service"

"Because the first technicians came out didnt cover or secure the wiring and blew out my circuit breaker and was not able to use the unit for several days due to the wiring sitting in a puddle of water."

"Dis a GREAT job in finding the problem! KUDOS!!!"

"Top notch service tech. Detailed workmanship. A pleasure to have him work here. Pleasant."

"Denzell is very polite and courteous. Explained to me some parts that would need to be replaced what their function was and that it could wait until the next service call."

"Technicians were very friendly, polite and knowledgeable and did their work in a timely and professional manner."

"Excellent service"

"Expert installation and very easy to deal with."

"The tech that serviced my AC was fine--I have a problem with the scheduling. My husband and I are retired and in poor health and usually sleep late. The tech was scheduled for 12-2 on June 18th. He called at 7:40 that morning to say he was on the way, so we got up and dressed and called him at 8:00. He said he'd been routed to another address and then didn't get here until around 11:00. When I make an appt, I expect the time to be honored. He also said your office would e-mail me a receipt for the payment of $331.00, but I have not received it."

"The way the technician explained what and why he did what he did and the condition of my units"

"This was a once a year check on my unit that is leased. I was expecting the one time a year filter change but the tech didnt have the correct size filter with him. Seems like that should have been taken care of before he left the shop. We have had to make a 2nd appointment to finish the job."

"They came in, diagnosed the problem quickly, and did a great job servicing our unit. Couldn't be happier."

"Because of the great job they did and great job they did in thiere work"

"He worked tirelessly to solve our air conditioning problems. He is a very polite, friendly young man and was very thorough in all explanations and options available to us to resolve the problem. We really like this company and their employees."

"technician very promptly, knowledgeable, and professional. Excellent work."

"Very knowledgeable what was needed."

"Denzell was very professional and courteous and provided valuable tips on maintenance of my HVAC unit. He's a great asset to you."

"Neat and clean up went well"

"They called when they said they would and came in and handled a very difficult problem"

"Fast, professional, courteous."

"Service"

"Very detailed and thorough"

"The final repair was great, but it seemed to take several tries to actually determine what the problem was and how to fix it."

"The tech called a sales person to sell me a new unit so i had another company take a look and all that was wrong was a fan motor so instead of spending $7,000 i spent $600"

"Did excellent work."

"I? never receive a change of my air filter because technicians do not carry 20x30x1 inch filters on the trucks."

"Very professional,"

"Sales rep took no notes, immediately tried to tell me if all the upgrades I could buy and then requested to see my two competitive bids so that he could be sure to beat them."

"Staff is friendly, professional, knowledgeable, and timely . My only concern is that your tactics for other services, e.g. leased system can be a little pushy. My technician thought I had be advised of mold. I hadnt and after talking with about the possibility, I bought but I didnt need to be frightened into the purchase; just explained the benefits."

"My central air unit was scheduled for routine maintenance for 18 May 2021. The service experts technical and service expert representative Mr. Bill Hamilton, and Mr. Terry Gaines arrived in the time frame of schedule. They were very professional, informative, and friendly."

"Tech was right on time, polite, and very informative."

"Service Professional, Denzell Rias, represents the 'Guaranteed Expert Service' that is synonymous with the Service Experts' Brand! In my experience with Denzell, I observed him perform a battery of inspections to the AC unit and air flow system that exceeded my expectations. His attention to the critical operational components spoke to his focus & commitment to delivering an air quality to meet my desired comfort level. Mr. Rias insightfully addressed my questions regarding the functionality of the new unit, and provided product recommendations to address my interest in air purification As a Service Experts Customer of 15+ Years, I recommend, with High Regard, Service Technician, Denzell Rias!"

"The tech that came, Denzell Rias. Was very knowledgeable and performed the task in good time and kept me informed every step of the way."

"He was very knowledgeable friendly and wanted to get the best price for me. Unfortunately I got a better bid which included 18 months interest free. He is a asset to your company great customer service. I will highly recommen your business."

"Very thorough and efficient and advised of any items that need attention"

"Late or it would have been a 10"

"Technician was perfectly professional and proficient. Salesperson was pushy and condescending and only offered one option. Lennox product with an $8k price tag."

"He listened carefully. Explained what he suspected was the issue. Followed through and quickly solved the problem."

"Professional and informative"

"Denzel was thorough, professional and courteous. He cleaned units better than anyone before him."

"Friendly. On time"

"We were very pleased with Denzels' uupdate on the condition of our HVAC equiipment and Terry's explanation of replacement options"

"Denzell was great!!! He had to try & figure out what the last person did & found a loose wire finally. I do hope he is the person that comes every time! Please!"

"This time they showed up on time and did what they were supposed to do"

"good work"

"Khalil did a very thorough inspection. He was prompt and courteous."

"Billy was knowledgeable and thorough."

"Technician was on time and wore foot coverings and wore a mask"

"Tech did what was expected and knows his business."

"Thorough check of all equipment"

"Great Services"

"Both representatives were very nice. BUT, I had scheduled a semi-annual maintenance servicing. What I got was part 1 and part 2 of a sales call."

"Tech displayed friendliness, politeness and experience. He really seemed to know what he was doing."

"Always courteous and get the job done efficiently!"

"Technician was friendly and courteous Outside unit looks immaculate"

"Professional and knowledgeable"

"First tech determined problem was circuit board upstairs. Allen came out several days later and said circuit board upstairs couldn't be the problem, and the problem was a circuit board outside. When a new tech came out today, the new board did not fix the problem, and he determined the problem is the fan motor outside. I have always had good service from your company, but I'm losing faith!"

"Denzel was courteous and seemed very knowledgeable."

"Tech was very professional and helpful."

"Because Billy always comes out and takes care of us since the day we purchased out unit."

"He was very professional, explained everything, answered questions...terrific!"

"Extremely knowledgeable, very courteous & friendly, very thorough and reliable, quality work"

"Very considerate and knew what they were doing"

"performed the task quickly and inform me of what he did."

"In & out good"

"Timely, efficient, friendly, self confident, followed health protocols Thank you"

"My tenant said he was in and out quickly and took care of her problem"

"Great Job"

"Technician was very nice and on time"

"Friendly young man and did a good job letting me know what he was doing and the condition of the equipment"

"On time, very polite and quick"

"tech was very courteous and knowledgeable"

"Great service!"

"Very helpful and patient"

"The technician arrived as expected, performed the required inspections and provided information as to the current status and operations of the units. Suggestions were also made to improve air quality, etc in the residence."

"Showed up as scheduled. Listened to my big list. Even worked on obvious upstairs system problem not on list. Implemented my add-on to help with somewhat intractible "pump freeze" issue. took aim at root cause of pump problem. my fingers are tired."

"Very professional and a nice person"

"He did a great job.also showed me how too turn on heat when it shut off.so I wouldn't freeze until we got the part for repair"

"Billy Hamilton responded to my request to service my downstairs unit even though the streets were snowy and my driveway was almost impassable. I am not happy that I had requested service for two days before."

"On time"

"He was very informative"

"No trouble at all."

"The technician looked at my heater and said it had cracks in the heat exchange. I don't think he tested for carbon emissions. Just said i needed a new unit."

"Very professional and listened to my concerns"

"The checkup and the repair was made successfully."

"It took almost a month to fix the back living area heat. The third technician, Cortavious, did everything in his power to get the part I needed and spent an enormous amount of time here trying various things to keep it running in some of the coldest weather weve had so far this weather. This is a relatively new unit and close to if not top of the line. I find it unacceptable that parts were not readily available. I appreciate the care and concern I received from both Cortavious and Trish and in no way fault them as they were keeping me updated and doing all they could to try and get the part and make me happy. In fact its because of them that I stay with yall."

"Cortavius was thorough, professional, assessed the situation quickly."

"The technician made the necessary repair to our boiler."

"He was polite,appeared competent and made recommendations without being pushy."

"They did what they said they were going to do."

"Your representative was very knowledgeable, courteous and readily observed protocol with respect to masks, covers over shoes, etc. while in our home"

"Very thorough and efficient. Good customer service skills"

"Its always a pleasure and a secure feeling to have Alan service our units ??. Love Trish too??"

"very pleasant and informative"

"Arrived in timely manner and fixed problem."

"Excellent technician, professional and knowledgeable."

"Polite and service focused Explained what he did"

"Courteous On time Professional Expertise Explained all aspects of unit and thermostat. Could not have ask for a better group of workers"

"The technician was professional, explained what he was going to do and summarized what the results were."

"technician was excellent"

"Great sense of urgency, works clean and safe."

"I was pleased with the service rep. And thought he did a good job"

"The two young men, Denzel and Anthony, were very professional, polite and friendly. They patiently answered questions I had about how to adjust the thermostat to a hold position, cleaned and checked the unit and replaced parts that needed replacing. I would like to request them again for the next time."

"Provider was polite and appeared efficient."

"Very prompt. Took time to diagnose what our problem was even though it didn't seem to be happening when he arrived."

"Very knowledgeable and courteous"

"Good news, bad news. The system was working fine. A tech came out for our fall system check, and seemed to do a good job, but had to return then next day because the system wasn't working correctly (the heat would not come on even though the temp was below what we had selected). he worked on it and got it working, but unfortunately, we continued to have problems with it. We called today , Nov 30, and another tech came out and got the system working, so we'll see how this works out."

"They were here on time and accomplished the service quickly."

"The office does not pick up incoming phone calls. They do not return voice mails. When I finally got someone to answer after 2 weeks of calling, my warranty had expired by 3 days and was not honored. The manager demanded $1,500+ for the repair. The people were very rude. I called a competitor of Service Master and they gave me a better price and courteous service. I spent $40,000 with Service Master in the past when Paul Selman was the excellent manager. Mr. Marquis is an inept, unprofessional person who cares nothing about customer relationships and I will never do business with Service Master again as a result of his handling of this matter."

"The technician, was new or I hadn't seen him for a while. he was friendly and did a good job."

"Took appropriate time to check units"

"feelling"

"Very professional and knowledgeable."

"Service & technician were excellent!!"

"Courtavius was knowledgable and very professional."

"Tech was apparently NOT informed that I was on his schedule for my original scheduled appointment, so it was not the tech's fault when I was forced to reschedule, as a result of poor communication from your scheduler to the tech. In spite of this inconvenience to this customer, I never received a message of apology from the tech himself."