Reviews

Average Rating
667 Total Reviews
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"Seldom give a 10"
"Service Technician preformed system check-up on heating in a timely manner and explained every thing that he did in the check-up. He was very friendly and was a proud of ..."
"Excellent Customer Service / Excellent knowledge of what needed to be done / the technician came to check the a/c but checked the heater instead due to weather was going ..."
"The initial service was handled promptly but could not be repaired due to needing parts. In all the years we've used Service Experts, it has never taken 4 days, the 4th d..."
"Everything was fine."
"Courteous and professional"
"All of the Service Experts guys are FANTASTIC. How could I not give that rating? :)"
"Greg is an expert technician who has worked in our home on several occasions, and we feel fortunate for his service."
"Prompt and professional "
"The technician was on time, and was very efficient and friendly."
"Very professional, good sense of urgency."
"David and Xavier were both very professional and very competent with explanations."
"Very pleased with the prompt response!"
"Did a thorough job"
"The service was prompt and the service people respectful."
"They knew what they were doing which is rare today."
"Fast response. Knowledgeable technician."
"He worked quickly & efficiently, told me about potential problems in the future and was friendly."
"Good man"
"jake was incredably kind, punctual, and considerate."
"Has not called to finish the job. I have been very satisfied till now. They called Friday saying the part did not come in, but will come and get us air for the week end. ..."
"Service was scheduled at my convenience. Tech called when he was on the way with an estimated arrival time. He was very courteous and professional."
"The technician was supposed to be here between 12-2. The office called at 2 to apologize and reschedule for 4. Technician arrived promptly at 4 but took over 2 hours to d..."
"Mike and Jake are still here at 6:30pm on a Friday night making sure my new A/C unit is installed and functioning properly. After the initial service call on Thursday Jak..."
"The technician was courteous and thorough. I was also thankful and pleased that I was kept informed and was offered options on the arrival time which had to be delayed b..."
"Technician arrived promptly after my call--I was surprised and very happy by how quickly he arrived. it was hot, and my upstairs unit suddenly died. He found the proble..."
"Jacob fixed the problem & was very professional."
"Alan diagnosed the problem quickly."
"I was notified prior to arrival and technician arrived as he said. Was courteous and very efficient."
"Technician was friendly, competent, communicated well re: tasks,findings, recommendations."
"Very thorough. "
"Technicians arrived ahead of time, finished ahead of time, were polite, gave me instructions to using new unit which is working well. I had no complaints. "
"1. The technician was not prepared for my system. He did not know it was new; he did not know his was the first check since installation. 2. The new technician who accom..."
"Technicians were very professional and efficient."
"The person who come to my house was very helpful and professional"
"good technician"
"Always good technicians who communicate arrival times and work efficiently"
"Prompt, efficient and polite "
"Very polite and knowledgeable. Gave me the information and my options with a no pressure style"
"He was thorough and polite. "
"Great service"
"Tech was very professional "
"didn't waste any time in performing his job"
"Nick was prompt and very professional. He diagnosed our A/C issue and patiently explained the tests he performed and the results of same. "
"He called before coming to my home. Arrived on time. He seemed knowledgeable, went right to work and did not linger after the job was complete. "
"Dee was on time and did a very good job."
"Tech did an excellent job servicing the units. Cleaned outside units. "
"He knew my system and explained what he was going to do to service it. "
"The tech told me "I had to hurry thru outside service because it is sprinkling". Led me to believe everything wasn't done properly. He also spent 10 min on inside unit. T..."
"They were actually a day late with my install. We Were NOT happy with that, but the unit works great & the guys were great, too. Thanks."
"no problems"
"Great technition-great service"
"Tech was very well mannered and knowledgable"
"On time arrival. Efficient use of time even with rain threatening, explanations given at conclusion. Pleasant demeanor."
"The problem was not fixed"
"Very happy. Y'all were here within hour and a half from calling in with trouble. The tech was very nice and helpful. Great service."
"He put the water hose back in place! :-) He was prompt. Thanks!"
"Technician was timely courteous and professional "
"tech very knowledgeable and easy to communicate with"
"Jake was on time and very thorough. Did a great job."
"Service man did what he was supposed to do."
"Excellent service, on time and fixed the problem with our air conditioner right away. It is working fine now. Thanks."
"We have been customers of Service Experts for over 30 years (dating back to former Heating & Air Conditioning Unlimited); purchasing five HVAC units (new and replacements..."
"Did not matter what I asked Nick. . . he explained in layman terms what went out and why. Since the unit was due for inspection and cleaning he knocked that out also. S..."
"The technician explained several options."
"Have always had great service"
"Friendly service tech"
"I was very pleased with my technician Jake. He answered all my questions and was sensitive to my AC needs. The best advertising is having a satisfied customer who will re..."
"Nick answered my questions. Was polite, and did not act as though he was doing me a favor by being here."
"I thought Jake was very polite and knowledgeable. My issue is still not completely resolved, but that is partly due to a part that needed to be ordered, but also partly ..."
"very nice technician & did a good job of checking everything out. "
"professional service, knowledgeable and courteous technician "
"Alan has been to our house many times and is always friendly and helpful. We love to see him come."
"Technician was thorough, polite and friendly."
"Techs have always been thorough and efficient, never recommending any unnecessary services"
"Answered my questions and provided excellent service."
"The technician was very pleasant and helpful. My husband, who is at the house when the techs come, had a stroke a year and a half ago and all your technicians since that..."
"Technician was so nice."
"He did a good job of checking the system, making any needed repairs, and explaining issues & questions I had. He also advised me of what will need to be replaced in the ..."
"Always friendly and professional, Nick called ahead, and arrived promptly on time. He takes care of my service in a timely and professional manner , and I appreciate his ..."
"BOTH THE TECHNICIAN (NICK MURPHY) AND THE SALESMAN (BILLY HAMILTON) WERE SO VERY KIND. THEY LISTENED TO THE PROBLEMS WE WERE HAVING AND HELPED US FIGURE OUT THE BEST OPTI..."
"The tech was the most thorough service tech we have had on any of our appliances units etc Very pleasant also."
"tech was polite and professional and did what he came out to do. "
"The young man was here for a good amount of time taking care of both of our air conditioners. He was very professional and kind."
"Nicholas in my appointment time ,was neat,knowledgeable & polite."
"Greg did a very good job. Was polite, respectful and informative. "
"Tech did a good was late and we were not told he was going to be."
"Josh was very professional, courteous, and knowledgeable. I watched Josh while he started installing the Alco purification system. He explained how the system works. ..."
"Task oriented, good manners"
"The service was ok but the attitude needed some work."
"Everything worked. He completed in time for me to make another appointment on time."
"Nick is friendly and efficient. "
"Gregory was very through in his work"
"Conscientious"
"Technician took A/C unit completely apart to clean. Upstairs he thoroughly inspected the unit and found mold. Very thorough !!!"
"Technician Dee was very nice, friendly and efficient. He did provide us excellent work on our system. Our thanks for the good service.."
"Professional, prompt."
"Like always the technician provided excellent service."
"Alan is always great!"
"This is the second time that during scheduling of my service that I asked that the insulation on the copper outside line be replaced. Both times the technician said that..."
"Service was prompt and successful!"
"After the completion of work, the upstairs unit was no longer working to cool the game room. My son, is a certified HVAC tech and took a look after he came home from wor..."
"Very Attentive and Courteous service"
"Everything went well at this appointment. It was an appointment to make up for the missed appointment we had scheduled in March when we were stood up by the scheduled tec..."
"Did a good job, courteous, professional"
"Alan diagnosed a problem while doing annual service and repaired it quickly"
"timeliness and helpfulness of technician"
"Everything being done wax explained to me. "
"very professional"
"Service Contract is expensive"
"Brandi provided excellent customer service in a prompt, efficient manner."
"Josh was very professional and courteous. He did an excellent job."
"On time. Friendly technician"
"As always your visits are focused on our comfort and best interests. "
"He was pleasant and very helpful. Came out promptly"
"Greg was very nice and polite and seemed to take his work seriously. He arrived on time. "
"Service was performed within the appointment time and they answered all my questions."
"Timely arrival. Informative."
"Nick answered a lot of questions that I had and explained his answers very well."
"Did not appreciate technician trimming my shrub near the unit, as I do not feel it was too close. Should ask permission first and then pick up the debris. Did our son's ..."
"Greg was friendly, very professional, very interested in my needs/questions, and very resourceful. I definitely would want to have him again. He was very dedicated to d..."
"Technician was very polit and efficient. "
"I thought the cost of new ac was a little expensive"
"He was polite and professional"
"Because Richard is one off the best in his trade, has attitude that you just don't find in customer services these days.You all have a valuable asset with him being with ..."
"Josh did something others have never done. The Carrier units I have actually have 2 cooling filters. He cleaned both requiring extra time, but it was obvious they needed ..."
"I continue to be very satisfied with the actual service provided but was very upset that my scheduled service call was a no-show. I called to check on it and was told tha..."
"Seems like the tech was in a hurry to leave"
"Thorough, professional, knowledgeable, courteous, respectful"
"Professional, efficient, polite."
"The technicians was friendly and respectful."
"He was thorough, efficient, courteous, professional, and I liked him."
"He was nice and did a great job"
"Arrived on Time, Very Professional, "
"Josue was meticulous and professional. He is an excellent representative of Service Experts."
"Nicholas was very professional, well prepared and dealt with all issues of my system."
"He was on time and very efficient."
"Came on time and was very polite"
"Greg was professional and knowledgeable regarding his work. He made sure everything was done correctly."
"I had scheduled appointment to have them look at my heater. The time came and went, then a tech finally called a 1/2 hour late. He had stated that he got the info late. N..."
"arrived on time; attended to service needs"
"Tech called first, came when promised, did great work."
"Good service"
"Checked out system plus some additional checking on previous visit. Explained what he did and review what he found."
"The technician called before arriving. He arrived at the scheduled time. He was vert polite. He worked fast."
"Technician did quick work, courteously, with care for my equipment and my home."
"Dependable & courteous "
"Knowledge and personality of technician. Also, the same technician returns for each inspection and knows our system well."
"Very efficient"
"Good service"
"Service was better than average. "
"Nick new what he was doing."
"Technician was professional and efficient "
"On time quick friendly neat knowledgeble"
"Very professional, friendly "
"While the tech seemed to do a fine job, the unit stopped heating several days later. After turning the unit on and off a few times, I called for a follow up appointment ..."
"The tech told me don't be surprised if something goes out. The unit is only 2 years old. Very irritating. "
"Great service"
"The service tech immediately new what my heating problem was and how to fix it,"
"He provided us with helpful information regarding our filters. Very personable."
"Always provided excellent and professional service. Greg met those high expectations today."
"Tech. was on time, Professional and explained what he was doing..... "
"Polite, professional service."
"Very polite and professional "
"Tecknition made extra effort to install both air filters."
"The tech called ahead and arrived exactly on time. Was very professional and neat."
"Performed all checks appropriately "
"Technician arrived as scheduled and promptly performed his inspection/service and left everything in order. He even petted our puppy. ??"
"Greg was very professional and friendly."
"New his job and was very informative."
"Jake did a great job and even left to go get another filter, so he could finish it all today."
"Jake Stafford was very knowledgeable and very polite. i had several questions and he answered each one as he serviced my heating units."
"came within the time frame. efficient and courteous."
"Timely. Friendly technician"
"On time, pleasant and outgoing, knowledgable and efficient"
"I thought I was under a protection plan until this coming summer. I was a little shocked, but maybe I misunderstood when tech. was here this past summer."
"Tech communicated that he was in the way to my home. Arrived at my house on time. :-) "
"punctual, efficient, knowledgeable, courteous"
"Great and prompt service provided by technician. However, Parts are too expensive."
"Few provide this service and they did well. "
"Excellent, professional "
"After the technician performed the inspection, he did not give me any feedback on the system but was more interested in selling me on a piece of equipment to install insi..."
"When the teclinician showed, after 2 no show appointments, the service was great "
"efficient, courteous, knowledgeable"
"Always on time. courteous "
"professional, explained how a better filter would help."
"Jacob was on time, nice and polite and worked efficiently! Perfect service! "
"When he comes, he fast and effective. "
"Nick was the tech. I found him very knowledgeable and corrected the problem."
"I attribute the consistent high performance of my AC and Furnace to the service that Service Experts provide. "
"He went above and beyond his job when he was here. He was excellent at helping us with a problem that we had with our contract. He was so kind and nice. Great Employee..."
"very knowledgable and friendly"
"Jacob was very courteous, thorough and knowledgeable."
"Jeremy was knowledgeable, efficient and polite."
"Work done on time in a professional manner."
"Pleased with amount of effort put into solving issues, but seemed to take an inordinate amount of time."
"Excellent technician. Friendly, knowledgeable and perfect!"
"On time - efficient"
"Technician was on time, efficient and finished quickly."
"Buck was very familiar with the system we have, was punctual, and efficient in his work. Had the filters we needed on his truck. Checked my UV lights, etc., which did not..."
"Professional, didn't waste time and went out of his way to help."
"I was very satisfied with the service. The technician came on time and checked my heating unit very carefully. When he found a problem with the unit he advised me of th..."
"Technician had been here before and knew where everything was. He went right to work and did what he was supposed to do. He answered my questions and seemed very knowle..."
"Excellent service as always"
"He was polite and direct to the point."
"Tech was pleasant and knowledgeable. "
"arrived in the time frame. Completed the in a timely manner."
"He was very courteous and explained what he did in regard to the service call."
"professional technician"
"Jake was thorough, professional, knowledgeable and friendly."
"Jake accomplished everything in a good amount of time,was knowledgeable,polite and friendly. Answered all my questions and neat too."
"Technicians did a good job and were very professional"
"We have always had excellent service from every technician that has worked on our unit. They always call before arriving and seem very professional and knowledgeable. "
"Excellent service, had my ac fixed by noon on a Sunday"
"Ceasar was very polite and knowledgeable. He offered a solution to one my my issues. That issue was the compressor making a very loud noise at start up and shut down. It ..."
"very courteous, I asked some questions and he had answers"
"Angel was very pleasant and helpful. We have a brand new furnace and AC that was installed back in March and I went to change the filter, and it was a job. Very tight s..."
"Awesome tech!"
"everything was great"
"On time, professional service by a skilled technician"
"Technician was pleasant, accurate, efficient. Took care of service contract renewal; straightening out confusion over units covered."
"Very knowledgeable technician And very personable "
"Buck was very courteous and knew what he was talking about. "
"We have had a maintenance contract with Service experts for about 14 years. While we have always been satisfied, the service as represented by the technicians has continu..."
"friendly;polite,knowledgeable."
"The installer, Mark, showed up 35 minutes early. He immediately introduced himself to me, since my wife had been setting up this install, and began to explain exactly wha..."
"Prompt service and reliability."
"Prompt response"
"The tech was on time, polite, friendly and knowledgeable. I like the fact that he has serviced us many times in the past and knows our system. "
"Even thought it was a very busy day for Josh, he called and kept me informed of his status. Once he arrived he got to work and figured out what was wrong. On a follow u..."
"Previous experiences"
"Very good people skills. And very professional work ethics. "
"As always, professional, friendly and explain work and condition well"
"Verry Professional"
"On time, efficient, professional service"
"The technician was here a long time making sure that both a/c units were clean and in good working order. He was very polite and very nice. This is the 2nd time he has ..."
"First, he came out very quickly. And in spite of several technicians from another company being in my attic over the last couple of years, no one else took the time to i..."
"Arrive on time, resolved issue quickly and professionally."
" Alan cleaned my AC unit better than anyone before him. I REQUEST you send him for my future services. William Couey P.S. I do think the disconnect box install ..."
"the tech talked to me about what he had done , was very polite"
"Your Technician was very professional & polite. He called before he came & was there when he said he would be. "
"everything went well"
"The technician called ahead of time. He worked quickly and was very professional."
"Prompt, courteous, efficient"
"He was efficient, knowledgeable and friendly. "
"Very professional and knowledgeable "
"On time courteous good work and quick"
"Tech called and gave me time of arrival, was punctual, knowledgeable, friendly, and professional. "
"The technician, Michael was polite, knowledgeable and professional. Immediately, one could tell he wanted to do a good job. He was through which I appreciated. "
"Tech was on time, very personable & polite. Did a thorough check in a reasonable time. Couldn't ask for a nicer, more professional person."
"Service was quickly provided. Tech was on time, friendly,and professional"
"Service performed as requested"
"he was the most professional and courteous. he did everything i expected and then some he explained everything as he did his job he did the best job of any body that h..."
"Tech was courteous, professional--did his job in a timely manner."
"Scheduled time changed twice"
"Very satisfied with the technician. As it turned out the problem was caused by a power surge. The solution was to turn the AC off for a while, then turn it on. The phone ..."
"Technician was on time, notified me prior to arriving, was extremely polite and considerate and completed the call in an efficient and timely manner. "
"The service tech was on time, polite, friendly, knowledgeable about our system and thorough in his inspection and cleaning of the system."
"I wish the part was available on the day the call was placed instead of having to wait until Monday. Nick, however, went above and beyond to obtain the part and being eld..."
"the service tech is well trained ,polite , on time, "
"Kyle was courteous, thorough and efficient."
"Called first, on time, very polite and competent."
"Darren is a pleasure to have around. He is courteous, and professional, and able to answer my questions while providing great service. "
"Darren is friendly, efficient, knowledgeable, and takes care of my maintenance while answering any questions I may have in a courteous manner. He does a thorough job with..."
"Tech worked expeditiously and thouroughly."
"tech was on time polite, knowledgeable."
"thorough maintenance and courteous"
"The annual inspection was preformed as requested."
"The technician was very courteous and helpful and explained all that he was doing"
"The guy did a good job"
"Service expert showed up on time, was quick and professional. Provided great service. "
"I RATED 9 INSTEAD OF 10; BECAUSE I HAVE AN AHS CONTRACT,AND YOU ARE NOT SIGNED UP WITH THEM; SO I CANNOT USE IT WITH YOU!"
"always courteous, and know what they're doing, and friendly"
"Our service person was fabulous and careful"
"Dan has been to my house twice now recently and has provided fabulous service!"
"Jose' did a great job and was very efficient"
"He was polite. friendly, explained what he was doing and was very competent. "
"Showed up on time, very friendly. Worked quickly."
"The person that came was very good at all that he did. He was very professional."
"our tech was quick, personable , and knowledgable"
"Prompt professional and a job well done"
"Once again Kyle arrived on time and performed seasonal maintenance and inspection in a courteous and efficient manner."
"The service techs at Service Experts are always courteous, within time requested, and answer all my questions to my satisfaction. Nick was a pleasure to meet!"
"The service requested was performed in a professional manner."
"The unit runs better."
"Service man was fine. But, service was supposed to be between 10 and 12 and had to call about 11:45 to see if someone was coming. Got here about 12:10 or so. Apparen..."
"Appointment easily arranged; tech called & arrived as scheduled; had to come back with replacement part; called & came when he said he would. Tech was polite, friendly--a..."