What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your AC system needs repair at your Memphis home and you don’t know what that entails. It’s stressful enough to welcome an air conditioner repair technician into your home, but then to not be sure what they’re going to do could add a whole other level of concern. Not to worry! Service Experts Heating & Air Conditioning is here to fill you in on the standard air conditioner repair process so you’ll be ready when an expert A/C system service technician needs to visit your home.

It Starts Simple

When the repairman comes to your home, they should initially request to check your thermostat. It might sound ridiculous, but they need to inspect it to verify that it’s not just a thermostat settings problem. The technician will confirm the thermostat is flipped to cool and then lower the temperature to see if that will start up the air conditioning system. A defective or improperly connected wire could be the only thing that’s preventing you from having a comfortable home.

If there is still an issue, the technician may ask you to see the circuit breaker box. They will probably switch the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The service tech will then probably request to see the air conditioner. Same as a doctor, the technician will commence their trial and error diagnosis process. There are multiple factors that could be the cause for an AC that isn’t functioning properly, and it’s up the repairman to examine all the possible causes starting from the most common issues to the least. This process could take anywhere from five minutes to sixty, and sometimes longer.

During the air conditioning diagnosis, they will likely check the air filter to verify it’s not obstructed or needs to be replaced. They will examine the A/C system’s refrigerant levels, make sure the air condenser fan is circulating properly, verify that the size of your A/C system is suitable for the size of your home, and inspect the electronics, safety controls, and wiring.

Have answers, will fix

Once the AC service tech has identified the issue, he or she should explain all your options. The discussion will typically start with the technician explaining what the trouble is, what part (if any) died, how or why it died, and what function that part has for your air conditioner.

The service tech will then go into your choices, which will involve changing out the part and resolving the trouble, but could also entail upgrading parts of the AC system, the air conditioner itself, or your whole heating and AC system. In some cases, it may make more sense to invest in an entire new HVAC system, specifically if the air conditioner is past its prime, or prone to breaking down again and end up causing you to spend more on AC repairs by the time it’s all said and done. The service tech will discuss how much time, effort, and cost it will take to resolve the issue.

The service tech might now explain what could have been done to prevent the problem or part failure and how to keep a future issue. This generally includes seasonal maintenance, which not only helps prevent an AC breakdown, but in most experiences also keeps your air conditioner’s warranty valid. Most expert AC repair centers will offer a yearly maintenance plan so you don’t have to stress about making future HVAC tune-up appointments for your home.

Finally, they will go over the process for repairing the failed part or correcting the trouble. If you decide that AC repair is better for you than investing in an AC system upgrade, the service tech will order any parts needed and plan your new appointment to fix your air conditioner. Or, if the necessary part is already accessible on their truck, they will go ahead and start the AC repair work with your consent.

Remember that throughout Memphis you’re in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have been through extensive background checks so you can feel confident with the people we send into your home. If you ever come across any questions about your air conditioning system or what to expect with your air conditioning repair, give us a call 24/7 at 901-235-1196 and we’ll be happy to walk you through the process.

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