What Are Trip Charges and Diagnostic Fees?

When you need heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will pay for the trip charge and a diagnostic fee separately. Many companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we feel we can offer you better value by separating the two.

What's a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to visit your home. Often called a service call fee, this cost is the base rate for bringing our technicians, equipment and expertise to your front door. If you'd like to cut out the trip charges in the future, you can look into registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services needed to determine the root of a problem. In plumbing, this could consist of scoping. During HVAC repairs, it may involve examining the inside of the cabinet. If you prefer to use Service Experts Heating & Air Conditioning for the repairs, the diagnostic fee is rolled into the repair bill. That said, you are charged for the diagnostic services alone if you choose not to.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work concerned with evaluating the problem and working up a plan for repairs. If you are paying for repairs, you won't notice the diagnostic fee because it's included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we opt for two individual fees. This allows us to price our services in the fairest achievable manner.

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