Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh area who told us about a very exciting project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She relies on a wheelchair to get around and her house was not wheelchair friendly, mostly because of the size of the chair. When Jimmy learned about the situation, he thought about remodeling the Tracy family’s house to make it entirely wheel-chair friendly. But because of the age of the home, it was going to be a larger project than he realized. Undefeated, Jimmy opted to try converting the Tracy family’s carport into a wheelchair compatible mini-suite, which would include Kyla’s own playroom, bedroom, bathroom, and dining area.

Ready to get started, Jimmy began calling local contractors, including plumbers, electricians, and building supply companies and all of them said they would be thrilled to help and contribute services and supplies. He asked Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new living area. A couple of Service Experts employees went to Kyla’s home to learn more about the renovation and were amazed by how bright and kind Kyla was and they decided they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling equipment for Kyla’s new mini suite, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to present the Tracy’s a bill that said:

“We’re honored to present you with a full HVAC (heating and air conditioning) system at no charge as long as we can all have a hug.”

The staff at Service Experts of Raleigh were humbled to help provide such a precious girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But it’s not over yet. Kyla’s family is fundraising to purchase a wheel-chair accessible van to better transport their family. To learn more or to contribute to Kyla’s van, please visit their GoFundMe account.

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