How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you have probably read about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For additional information, please visit their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may be having problems, including becoming unresponsive, not efficiently charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to rectify the issue and get it up and going again.

Signs of this glitch include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s performing slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

PLEASE NOTE: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After about 10 minutes of charging, detach the Nest Thermostat from the USB cable. If the thermostat has turned on while charging, turn it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to fully charge. After another hour of charging, detach the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more thorough instructions and information, go to Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please give us a call at 901-235-1196 or schedule an appointment online. If your Nest Thermostat was not installed by Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Also, do not let this matter scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is truly saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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