Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Memphis Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, drives sales, and provides guidance to all staff and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to answer questions, resolve issues, and ensure complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also conducts installation and service on indoor air quality equipment and accessories, as well, and has the expertise to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist fields customer inquiries, complaints, and billing inquiries with the highest measure of respect and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by company radio and pager procedures, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The person in the role also corresponds with the customer to verify the customer is aware of scheduled appointments, answer questions, and to help resolve problems. The Dispatcher effectively plans and routes the most suitable technicians following established company policies.