"Technicians were very professional and efficient."
"The person who come to my house was very helpful and professional"
"Always good technicians who communicate arrival times and work efficiently"
"Prompt, efficient and polite "
"Very polite and knowledgeable. Gave me the information and my options with a no pressure style"
"He was thorough and polite. "
"Tech was very professional "
"didn't waste any time in performing his job"
"Nick was prompt and very professional. He diagnosed our A/C issue and patiently explained the tests he performed and the results of same. "
"He called before coming to my home. Arrived on time. He seemed knowledgeable, went right to work and did not linger after the job was complete. "
"Dee was on time and did a very good job."
"Tech did an excellent job servicing the units. Cleaned outside units. "
"He knew my system and explained what he was going to do to
service it. "
"The tech told me "I had to hurry thru outside service because it is sprinkling". Led me to believe everything wasn't done properly. He also spent 10 min on inside unit. T...
"They were actually a day late with my install. We Were NOT happy with that, but the unit works great & the guys were great, too. Thanks."
"Great technition-great service"
"Tech was very well mannered and knowledgable"
"On time arrival. Efficient use of time even with rain threatening, explanations given at conclusion. Pleasant demeanor."
"The problem was not fixed"
"Very happy. Y'all were here within hour and a half from calling in with trouble. The tech was very nice and helpful. Great service."
"He put the water hose back in place! :-)
He was prompt. Thanks!"
"Technician was timely courteous and professional "
"tech very knowledgeable and easy to communicate with"
"Jake was on time and very thorough. Did a great job."
"Service man did what he was supposed to do."
"Excellent service, on time and fixed the problem with our air conditioner right away. It is working fine now. Thanks."
"We have been customers of Service Experts for over 30 years (dating back to former Heating & Air Conditioning Unlimited); purchasing five HVAC units (new and replacements...
"Did not matter what I asked Nick. . . he explained in layman terms what went out and why. Since the unit was due for inspection and cleaning he knocked that out also. S...
"The technician explained several options."
"Have always had great service"
"Friendly service tech"
"I was very pleased with my technician Jake. He answered all my questions and was sensitive to my AC needs. The best advertising is having a satisfied customer who will re...
"Nick answered my questions.
Was polite, and did not act as though he was doing me a favor by being here."
"I thought Jake was very polite and knowledgeable. My issue is still not completely resolved, but that is partly due to a part that needed to be ordered, but also partly ...
"very nice technician & did a good job of checking everything out.
"professional service, knowledgeable and courteous technician
"Alan has been to our house many times and is always friendly and helpful. We love to see him come."
"Technician was thorough, polite and friendly."
"Techs have always been thorough and efficient, never recommending any unnecessary services"
"Answered my questions and provided excellent service."
"The technician was very pleasant and helpful. My husband, who is at the house when the techs come, had a stroke a year and a half ago and all your technicians since that...
"Technician was so nice."
"He did a good job of checking the system, making any needed repairs, and explaining issues & questions I had. He also advised me of what will need to be replaced in the ...
"Always friendly and professional, Nick called ahead, and arrived promptly on time. He takes care of my service in a timely and professional manner , and I appreciate his ...
"BOTH THE TECHNICIAN (NICK MURPHY) AND THE SALESMAN (BILLY HAMILTON) WERE SO VERY KIND. THEY LISTENED TO THE PROBLEMS WE WERE HAVING AND HELPED US FIGURE OUT THE BEST OPTI...
"The tech was the most thorough service tech we have had on any of
our appliances units etc Very pleasant also."
"tech was polite and professional and did what he came out to do. "
"The young man was here for a good amount of time taking care of both of our air conditioners. He was very professional and kind."
"Nicholas in my appointment time ,was neat,knowledgeable & polite."
"Greg did a very good job. Was polite, respectful and informative. "
"Tech did a good was late and we were not told he was going to be."
"Josh was very professional, courteous, and knowledgeable. I watched Josh while he started installing the Alco purification system. He explained how the system works. ...
"Task oriented, good manners"
"The service was ok but the attitude needed some work."
He completed in time for me to make another appointment on time."
"Nick is friendly and efficient. "
"Gregory was very through in his work"
"Technician took A/C unit completely apart to clean. Upstairs he thoroughly inspected the unit and found mold. Very thorough !!!"
"Technician Dee was very nice, friendly and efficient. He did provide us excellent work on our system. Our thanks for the good service.."
"Like always the technician provided excellent service."
"Alan is always great!"
"This is the second time that during scheduling of my service that I asked that the insulation on the copper outside line be replaced. Both times the technician said that...
"Service was prompt and successful!"
"After the completion of work, the upstairs unit was no longer working to cool the game room. My son, is a certified HVAC tech and took a look after he came home from wor...
"Very Attentive and Courteous service"
"Everything went well at this appointment. It was an appointment to make up for the missed appointment we had scheduled in March when we were stood up by the scheduled tec...
"Did a good job, courteous, professional"
"Alan diagnosed a problem while doing annual service and repaired it quickly"
"timeliness and helpfulness of technician"
"Everything being done wax explained to me. "
"Service Contract is expensive"
"Brandi provided excellent customer service in a prompt, efficient manner."
"Josh was very professional and courteous. He did an excellent job."
"On time. Friendly technician"
"As always your visits are focused on our comfort and best interests. "
"He was pleasant and very helpful. Came out promptly"
"Greg was very nice and polite and seemed to take his work seriously. He arrived on time. "
"Service was performed within the appointment time and they answered all my questions."
"Timely arrival. Informative."
"Nick answered a lot of questions that I had and explained his answers very well."
"Did not appreciate technician trimming my shrub near the unit, as I do not feel it was too close. Should ask permission first and then pick up the debris. Did our son's ...
"Greg was friendly, very professional, very interested in my needs/questions, and very resourceful. I definitely would want to have him again. He was very dedicated to d...
"Technician was very polit and efficient. "
"I thought the cost of new ac was a little expensive"
"He was polite and professional"
"Because Richard is one off the best in his trade, has attitude that you just don't find in customer services these days.You all have a valuable asset with him being with ...
"Josh did something others have never done. The Carrier units I have actually have 2 cooling filters. He cleaned both requiring extra time, but it was obvious they needed ...
"I continue to be very satisfied with the actual service provided but was very upset that my scheduled service call was a no-show. I called to check on it and was told tha...
"Seems like the tech was in a hurry to leave"
"Thorough, professional, knowledgeable, courteous, respectful"
"Professional, efficient, polite."
"The technicians was friendly and respectful."
"He was thorough, efficient,
courteous, professional, and
I liked him."
"He was nice and did a great job"
"Arrived on Time, Very Professional, "
"Josue was meticulous and professional. He is an excellent representative of Service Experts."
"Nicholas was very professional, well prepared and dealt with all issues of my system."
"He was on time and very efficient."
"Came on time and was very polite"
"Greg was professional and knowledgeable regarding his work. He made sure everything was done correctly."
"I had scheduled appointment to have them look at my heater. The time came and went, then a tech finally called a 1/2 hour late. He had stated that he got the info late. N...
"arrived on time; attended to service needs"
"Tech called first, came when promised, did great work."
"Checked out system plus some additional checking on previous visit. Explained what he did and review what he found."
"The technician called before arriving. He arrived at the scheduled time. He was vert polite. He worked fast."
"Technician did quick work, courteously, with care for my equipment and my home."
"Dependable & courteous "
"Knowledge and personality of technician. Also, the same technician returns for each inspection and knows our system well."
"Service was better than average. "
"Nick new what he was doing."
"Technician was professional and efficient "
"On time quick friendly neat knowledgeble"
"Very professional, friendly "
"While the tech seemed to do a fine job, the unit stopped heating several days later. After turning the unit on and off a few times, I called for a follow up appointment ...
"The tech told me don't be surprised if something goes out. The unit is only 2 years old. Very irritating. "
"The service tech immediately new what my heating problem was and how to fix it,"
"He provided us with helpful information regarding our filters.
"Always provided excellent and professional service. Greg met those high expectations today."
"Tech. was on time, Professional and explained what he was doing..... "
"Polite, professional service."
"Very polite and professional "
"Tecknition made extra effort to install both air filters."
"The tech called ahead and arrived exactly on time. Was very professional and neat."
"Performed all checks appropriately "
"Technician arrived as scheduled and promptly performed his inspection/service and left everything in order. He even petted our puppy. ??"
"Greg was very professional and friendly."
"New his job and was very informative."
"Jake did a great job and even left to go get another filter, so he could finish it all today."
"Jake Stafford was very knowledgeable and very polite. i had several questions and he answered each one as he serviced my heating units."
"came within the time frame. efficient and courteous."
"Timely. Friendly technician"
"On time, pleasant and outgoing, knowledgable and efficient"
"I thought I was under a protection plan until this coming summer. I was a little shocked, but maybe I misunderstood when tech. was here this past summer."
"Tech communicated that he was in the way to my home.
Arrived at my house on time. :-)
"punctual, efficient, knowledgeable, courteous"
"Great and prompt service provided by technician. However, Parts are too expensive."
"Few provide this service and they did well. "
"Excellent, professional "
"After the technician performed the inspection, he did not give me any feedback on the system but was more interested in selling me on a piece of equipment to install insi...
"When the teclinician showed, after 2 no show appointments, the service was great "
"efficient, courteous, knowledgeable"
"Always on time. courteous "
"professional, explained how a better filter would help."
"Jacob was on time, nice and polite and worked efficiently! Perfect service! "
"When he comes, he fast and effective. "
"Nick was the tech. I found him very knowledgeable and corrected the problem."
"I attribute the consistent high performance of my AC and Furnace to the service that Service Experts provide. "
"He went above and beyond his job when he was here. He was excellent at helping us with a problem that we had with our contract. He was so kind and nice. Great Employee...
"very knowledgable and friendly"
"Jacob was very courteous, thorough and knowledgeable."
"Jeremy was knowledgeable, efficient and polite."
"Work done on time in a professional manner."
"Pleased with amount of effort put into solving issues, but seemed to take an inordinate amount of time."
"Excellent technician. Friendly, knowledgeable and perfect!"
"On time - efficient"
"Technician was on time, efficient and finished quickly."
"Buck was very familiar with the system we have, was punctual, and efficient in his work. Had the filters we needed on his truck. Checked my UV lights, etc., which did not...
"Professional, didn't waste time and went out of his way to help."
"I was very satisfied with the service. The technician came on time and checked my heating unit very carefully. When he found a problem with the unit he advised me of th...
"Technician had been here before and knew where everything was. He went right to work and did what he was supposed to do. He answered my questions and seemed very knowle...
"Excellent service as always"
"He was polite and direct to the point."
"Tech was pleasant and knowledgeable. "
"arrived in the time frame. Completed the in a timely manner."
"He was very courteous and explained what he did in regard to the service call."
"Jake was thorough, professional, knowledgeable and friendly."
"Jake accomplished everything in a good amount of time,was knowledgeable,polite and friendly. Answered all my questions and neat too."
"Technicians did a good job and were very professional"
"We have always had excellent service from every technician that has worked on our unit. They always call before arriving and seem very professional and knowledgeable. "
"neat, efficient, thorough, on time."
"I was quite satisfied."
"I was not satisfied with your customer service department. I had to call 3 time to get an appointment scheduled. But the technician was exceptional. Very pleasant and ...
"Technician was pleasant, accurate, efficient. Took care of service contract renewal; straightening out confusion over units covered."
"Very friendly, efficient"
"Very knowledgeable technician
And very personable "
"Greg explained everything he was doing and the cost involved. He was a true Professional, and you should be very happy and proud you have him working for service Experts!"
"He was very thorough, took plenty of time, and explained the UV light"
"My tech was very fast and efficient."
"Technician was respectful, knowledgeable and professional. He did a thorough job in my opinion."
"Michael was friendly and polite. Called to tell me he was on the way and let me know the approximate time he would arrive. "
"We have had a maintenance contract with Service experts for about 14 years. While we have always been satisfied, the service as represented by the technicians has continu...
"Was a carbon monoxide test done?"
"Polite & competent tech"
"Nick provides very professional service. Represents company well. "
"Courteous, thorough with his work, willing to answer my questions"
"My problem was professionally and courteously handled. It always is."
"Technician was great!"
"Always handle the problem."
"Good sense of urgency, service person was well spoken, neatly dressed . Time frame was good."
"Everything went well."
"Technician was fair and upfront with the costs and what it would take to get the job done"
"Josh , was a very good Technician. He was helpful to me. "
"Prompt service and reliability."
"Excellent professional service "
" I like the service"
"The technician that came out, Buck, was very courteous, efficient and in time. I recommend him highly. He did a great job!"
"Josh Rouche was a very good technician. He was very professional and he was very good at explaining everything to us.
"The freon is very very expensive and does not encourage anyone to service these air conditioning units. The industry is robbing the customers i.e. Cost of freon uv bulbs ...
"Ceasar was very polite and knowledgeable. He offered a solution to one my my issues. That issue was the compressor making a very loud noise at start up and shut down. It ...
"very courteous, I asked some questions and he had answers"
"Angel was very pleasant and helpful. We have a brand new furnace and AC that was installed back in March and I went to change the filter, and it was a job. Very tight s...
"everything was great"
"On time, professional service by a skilled technician"
"Buck was very courteous and knew what he was talking about. "
"The installer, Mark, showed up 35 minutes early. He immediately introduced himself to me, since my wife had been setting up this install, and began to explain exactly wha...
"The tech was on time, polite, friendly and knowledgeable. I like the fact that he has serviced us many times in the past and knows our system. "
"Even thought it was a very busy day for Josh, he called and kept me informed of his status. Once he arrived he got to work and figured out what was wrong. On a follow u...
"Very good people skills. And very professional work ethics. "
"As always, professional, friendly and explain work and condition well"
"On time, efficient, professional service"
"The technician was here a long time making sure that both a/c units were clean and in good working order. He was very polite and very nice. This is the 2nd time he has ...
"First, he came out very quickly. And in spite of several technicians from another company being in my attic over the last couple of years, no one else took the time to i...
"Arrive on time, resolved issue quickly and professionally."
" Alan cleaned my AC unit better than anyone before him. I REQUEST you send him for my future services. William Couey
P.S. I do think the disconnect box install ...
"the tech talked to me about what he had done , was very polite"
"Your Technician was very professional & polite. He called before he came & was there when he said he would be. "
"everything went well"
"The technician called ahead of time. He worked quickly and was very professional."
"Prompt, courteous, efficient"
"He was efficient, knowledgeable and friendly. "
"Very professional and knowledgeable "
"On time courteous good work and quick"
"Tech called and gave me time of arrival, was punctual, knowledgeable, friendly, and professional.
"The technician, Michael was polite, knowledgeable and professional. Immediately, one could tell he wanted to do a good job. He was through which I appreciated. "
"Tech was on time, very personable & polite. Did a thorough check in a reasonable time. Couldn't ask for a nicer, more professional person."
"Service was quickly provided. Tech was on time, friendly,and professional"
"Service performed as requested"
"he was the most professional and courteous.
he did everything i expected and then some
he explained everything as he did his job
he did the best job of any body that h...
"Tech was courteous, professional--did his job in a timely manner."
"Scheduled time changed twice"
"Very satisfied with the technician. As it turned out the problem was caused by a power surge. The solution was to turn the AC off for a while, then turn it on. The phone ...
"Technician was on time, notified me prior to arriving, was extremely polite and considerate and completed the call in an efficient and timely manner.
"The service tech was on time, polite, friendly, knowledgeable about our system and thorough in his inspection and cleaning of the system."
"I wish the part was available on the day the call was placed instead of having to wait until Monday. Nick, however, went above and beyond to obtain the part and being eld...
"the service tech is well trained ,polite , on time, "
"Kyle was courteous, thorough and efficient."
"Called first, on time, very polite and competent."
"Darren is a pleasure to have around. He is courteous, and professional, and able to answer my questions while providing great service.
"Darren is friendly, efficient, knowledgeable, and takes care of my maintenance while answering any questions I may have in a courteous manner. He does a thorough job with...
"Tech worked expeditiously and thouroughly."
"tech was on time polite, knowledgeable."
"thorough maintenance and courteous"
"The annual inspection was preformed as requested."
"The technician was very courteous and helpful and explained all that he was doing"
"The guy did a good job"
"Service expert showed up on time, was quick and professional. Provided great service. "
"I RATED 9 INSTEAD OF 10; BECAUSE I HAVE AN AHS CONTRACT,AND YOU ARE NOT SIGNED UP WITH THEM; SO I CANNOT USE IT WITH YOU!"
"always courteous, and know what they're doing, and friendly"
"Our service person was fabulous and careful"
"Dan has been to my house twice now recently and has provided fabulous service!"
"Jose' did a great job and was very efficient"
"He was polite. friendly, explained what he was doing and was very competent. "
"Showed up on time, very friendly. Worked quickly."
"The person that came was very good at all that he did. He was very professional."
"our tech was quick, personable , and knowledgable"
"Prompt professional and a job well done"
"Once again Kyle arrived on time and performed seasonal maintenance and inspection in a courteous and efficient manner."
"The service techs at Service Experts are always courteous, within time requested, and answer all my questions to my satisfaction. Nick was a pleasure to meet!"
"The service requested was performed in a professional manner."
"The unit runs better."
"Service man was fine. But, service was supposed to be between 10 and 12 and had to call about 11:45 to see if someone was coming. Got here about 12:10 or so. Apparen...
"Appointment easily arranged; tech called & arrived as scheduled; had to come back with replacement part; called & came when he said he would. Tech was polite, friendly--a...
"very. fast and efficient installation"
"Cedric, was in training back in April, 2014. Hr was by him self and did an outstanding job. Great personality and well mannered."
"you cancelled my first appointment"
"friendly professional service"
"Your Techs are always courteous, thorough help with any questions or concerns"
"Did a great job and on time "
"Need warranty part replaced. Part was on backorder and now it's been over 2 months and no follow up with tech to complete the service and repair."
"Tech went through everything
"Very professional, courteous, prompt, and quick but efficient."
"Staff was kind and informative"
"Technician appeared to know what he was doing."
"always great service"
"very professional and knowledgeable. Got here on time and worked very hard."
"quick, easy and the technician was very professional and kind"
"Very knowledgeable and great service."
"All the gentlemen that worked on my unit were extremely nice, efficient and thoughtful."
"Jeff is an experienced, professional. "
"On time, polite, through."
"Service was fast and technician explained the problem. Unit is working well."
"prompt and courteous technicians I didn't put 10 because one technician had to leave to retrieve a filter for my system and it seems like the possibility that my filter w...
"Simply the maintence agreement inspection. No problems were observed and thatch was courteous and efficient. "
"I was comparing his inspection to the last inspection."
"Well qualified. Satisfactory result. On time arrival."
"Eli and Danny did a fantastic job and even cleaned the outside of the outdoor unit. I have NEVER had that done before!"
"Part to repair air conditioner had to be shipped from another location which required extra days without air conditioning."
"When the technicians arrived one of had been smoking a cigar. When I answered my door the cigar one left the cigar on my wooden bannister on my porch.
One of the techni...
"Tech would not fill up the AC unit. Tried to upsell us on a leak search. Lied to my wife when I told the guy no over the phone. Never using you guys again. I paid $50 ...
"Jimmy is reliable, efficient, knowledgeable, and punctual. A 'to be trusted' technician."
"On time, courteous, clean, friendly and good manners. Took time to explain stuff."
"Really wasn't able to service the humidifier hopefully when weather turns cool will work okay"
"Very professional job "
"On time. Efficient service. Friendly employees. "
"no problem at all very efficient and courteous"
"Excellent and timely service"
"Great serviceman. Very nice. Worked quick."
"Technician (Carl) was prompt in responding to our problem! He was courteous and thorough to the extent that the problem seems to be fixed as the AC unit is working just f...
"they told me I needed something that I found out I did not need"
"I am not sure whether this survey relates to the installation of a new HVAC and furnace or the modification made the next day. With regard to the installation, the workm...
"The technician was on time, professional, courteous and did what he needed to do"
"Technician is excellent in every way. Courteous, knowledgeable, and service our unit professionally.
"The service tech was very informative and courtesy."
"Quick, efficient and very knowledgeable."
"They communicated very well along the way."
"They were great on time"
"no problems, tech was great."
"On time. Very nice and knowable"
"Technician was courteous and knowledgeable."
"They do a very good job "
"John arrived during the period specified when the appointment was made and he was polite, professional and explained what work was done upon completion."
"Service provider was excellent just did not show up during service appointment window."
"The technician was very professional, arrived on time, very friendly"
"John Nelson, the technician, was very professional and spent time going over everything he checked with the unit. I feel John is a huge asset to your organization."
"Courteous employee. Checked our unit and told us all about it."
"Technician was prompt and very helpful.."
"Service man was on time, courteous, friendly, and very efficient"
"Came in did his work and left. Clean and very pleasant."
"Technician did all I could have hoped"
"John was very courteous and thorough. "
"Punctual friendly professional and skilled. "
"Everything was covered in an appropriate amount of time."
"Arrived on schedule. Very polite and neat appearance. "
"The tech did a good kib but was not able to test the humidifier which is part of our system"
"Mike is always our technician and he is fantastic! "
"Great customer service on the phone. Confirmation follow-up by email. Received call regarding ETA of Technician. Tech introduced himself, courteous, & wore protected bo...
"Service was good. The initial time frame that I was given was 8-10am. However when I called to confirm I was told that it was 9-11am and was not informed of that - due to...
"personable technician. polite and businesslike"
"I called to set up service and it was scheduled for a certain time. Then a lady (Amy) called on the day of the appointment to confirm that we still wanted a visit. I call...
"Technician was most courteous and most efficient"
"Aaron did a great job of servicing our units, making sure that our extra air filter systems were working, and obtained the correct filters for our systems!"
"It was awesome that you all came out on the same day I called with an emergency! "
"John was very professional, courteous and efficient. He went over what he checked and what he did. I was very pleased with his work. Would recommend his work to anyone."
"Tech very courteous and professional."
"John was extremely helpful in his explanation as to what he was doing ,and why he was doing it."
"good customer service representing a company that has a solid reputation"
"very professional and polite"
"He was prompt and checked everything thoroughly."
"He addressed problems and unit to service. "
"was on time and worked quickly and efficiently"
"Technician was knowledgeable and friendly."
"We are very satisfied with our service."
"Prompt service. Knowledge of representative. "
"Tech was on time, friendly, efficent"
"The technician was friendly and knowledgeable and fixed my A/C"
"Eli called to say he was coming and arrived in the first half of the window of time for the appointment."
"Easy to schedule. Technician prompt, confident, knowledgeable, courteous, efficient, pleasant. "
"courteous and professional"
"I believe the problem with our condensation drain was caused or not resolved when we had routine maintenance done. Then, after the condensation drain clogged and overflow...
"Vinnie arrived on time and was very thorough and efficient. Explained issue to me and had my AC cooling properly again quickly."
"Service technician was courteous, concerned, thorough, and apparently competent. Also, assurance was given that support was available at any time in the future if needed."
"Jeff O excellent"
"Communicative, well trained tech stayed on task and got job done in a timely fashion."
"profession, courteous service"
"Mr.Parsons came earlier than we expected.He worked quickly and efficiently.He had installed the unit in much less time than was expected.It was a very hot day and we had ...
"The technician was nice and talked to us about our system."
"carl was very friendly and professional. his response time was great and got to me quickly once he got the part. very much appreciated since it was hot outside.
"Ryan very thorough and profession and friendly"
"The tech was great while testing our systems. He was fast and courteous the whole time."
"The work watch thoroughly and completely done in a timely fashion and the service person was very knowledgeable and friendly"
"On time, efficient, friendly"
"Called ahead, showed up and did the job."
"Very friendly and showed an interest in what he was doing."
"Vince was very nice, patient with my questions and explained things as he went along."
"I was satisfied with service, however, I was notified that the tech would be late. I had an 8-10 window, he arrived after 10."
"Very good service."
"Tim is very personable and does a great job!"
"I felt like the technician was honest with about the condition of our furnace and a/c unit"
"Technician was timely and friendly. "
"Your service technician was efficient and friendly."
"You have my phone number"
"They arrived on time and were clear and efficient "
"Neat and clean. He listened and checked a/c thermostat. He was polite and respectful."
"Electrical cover fro unit under the house was found on the ground right after service left"
"ALWAYS ON TIME. JEFFERY IS THE BEST TECH. EXPLAINS EVERYTHING AND MAKES SURE SYSTEM IS WORKING AT ITS BEST. EVEN REMINDED ME TO TRIM BACK BUSH GROWING NEXT TO ONE UNIT SO...
"Corey worked very hard getting our Lyric thermostat programed. Now everything seems to be working properly, including the iPhone app. Really appreciate everything."
"Corey was very through and explained everything to me."
"I was expecting major repairs or replacement of the A/C. I'd had people out the previous two years who couldn't find the problem. Aaron quickly figured out what was wrong...
"Corey Merriman provided the highest level of attention to detail and service. He stayed late on a Friday afternoon to ensure that everything re: our A/C was running perf...
"Tech was very knowledgeable, and professional."
"Work was done as scheduled and charge was as estimated."
"Jeff Conquest is a very knowledgeable, courteous and has a great personality.
We have asked for Jeff many times as a our turn up technician and will do so in the future....
"Technician, Carl, did a routine maintenance check. He discovered leaking of freeze zone. Ordered part to make repairs. I later decided that i should replace the air condi...
"Nathan arrived exactly when he was expected, checked both units thoroughly and answered all my questions about the future of the units. Prompt, thorough, polite, friendl...
"The men knew what they were doing and working as a team the new replacement unit was up and running smoothly. They made sure we were happy and everything was OK before th...
"The DAC technician was prompt, courteous and went right to work checking
our unit. Afterwards he came and gave me a vocal report and his written
"Very nice and helpful."
"Service expert was knowledgeable, timely, and polite. He discovered an issue and took care of it."
"Install of new gas pack 2 years ago not properly installed to prevent animals from burrowing under the unit into the crawl space/basement. Technician said Mgmt nothing t...
"The price estimated by the technician was very close to actual cost of repairs."
"ON TIME, VERY PROFESSIONAL, VERY EFFICIENT"
"Bob does an excellent examination of the A/C system, very thorough and most pleasant. "
"Arrived on time, kept me informed, proceeded and completed In a courteous professional manner. Glad I tuck with Donelson for my new system. This is the second or third ...
"Jeff Owensby is professional, kind, and hardworking. He gives great customer service! He does a great job!"
"Extremely pleasant tech. Explained everything he did in full. Very prompt at arrival"
"Cory and Aaron (who was called for assistance by Cory) did an excellent job of getting to the bottom of an issue that I had been fighting ever since my new Lennox was ins...
"service tech was on time, friendly and efficient."
"Got right to the problem, provided the correct solution."
"Work was thorough and efficient/"
"On time. Efficient. Very nice. "
"The visit went well - I was surprised the tech did not come inside the house to inspect the air returns."
"technician did not arrive in the designated time
"Iuseac was extremely well qualified, courteous, and knowledgeable. Enjoyed working with him"
"Tech was very polite and informative about our unit. "
"He answered all of my questions and was very professional."
"Mike came out and got out system running temporarily on Monday and returned on Tuesday morning. Mike was great.
"polite knowledgeable technician. "
"After being an hour late the service was very satisfactory."
"We have been with Donelson Air since we moved to Nashville 24 yrs ago. They are always responsible, knowledgeable,
Courteous. Will never use any one else."
"90% of the time Excellent feedback of system. Saving tips. Reminders update for system. 10% of the time terrible feedback, don't completely clean the system, wants to sel...
"Promptness and cleanliness of the installation.
"Kept me posted on arrival time. The technician went right to work and was very neat. "
"Very impressed with technician. Grateful for temporary motor fan while waiting for new one to come in. However, I see no benefit to the warranty I pay for every year if I...
"From appt. making to service call, all very professional and satisfactory."
"He was very polite, courteous and was able to find the problem."
"They came when they said they would. You kept me posted as to what was happening with our order."
"service great, scheduling lousy: attempted to use the Internet for scheduling and got a confirmation e-mail that I succeeded, then received a phone call explaining that i...
"He came in, did what he needed to do in a timely manner, and left. "
"Good work. Efficient. Courteous.
"Your technician was very thorough and explained the what and why of everything he checked. Quite frankly he was the best representative of your company I have met. "
"The friendliness and professionalism of the staff."
"Courteous & efficient"
"Punctual, personable, and professional.
Questions were answered and a good job was done."
"Very professional, polite, and informative. "
"He came within a few hours of my call. We had no AC. Couldn't locate a leak but added Freon and it's working. ? the leak"
"Jimmy was very rude and condescending."
"Always provide excellent service!"